Technical support specialist Work, Jobs in Potters Bar, Eng (with Salaries)

Technical Support Specialist
Simplified Energy —London
- £25,600 - £28,500 a year
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Work from home
Quick apply
9d
Technical Support Specialist
Absorb —London
- Full-time
- Remote
- Annual leave
8d
SaaS Technical Support Specialist
Cyncly —London
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
1d
Technical Support Assistant
JSM Group —Potters Bar
- Microsoft Word
- Engineering
- Organisational skills
Quick apply
Utility Drawings Administrator
JSM Group —Potters Bar
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
5d
Technical Support Specialist
Xapien —London
- Full-time
- Hybrid work
- Master's degree
- Scripting
- APIs
- Life insurance
6d
Assistant Technical Consultant (Passive Fire Protection)
Golden Thread Fire Delay Ltd —Hutton
- £34,000 - £45,000 a year
- Full-time
- Quality control
- In-person
- Communication skills
- Free parking
- Profit sharing
Quick apply
Technical Specialist
HCLTech —London
- Training & development
Support Specialist in the UK
TicketCo —London
- Remote
- AI
- Communication skills
Data Analyst
Konduce Business Solutions —London
- £3,406 - £4,053 a month
- Full-time
- Presentation skills
- In-person
Quick apply
1d
Technology Support Specialist
Vedder Price P.C. —London
- Monday to Friday
- Hybrid work
- Computer Science
- Computer literacy
- Bachelor's degree
5d
Technical Operations Specialist
Arondite —London
- Full-time
- Hybrid work
- Communication skills
- SDLC
Quick apply
NEC Application Support Specialist
Programme & Service Delivery —London
- £52,000 - £60,000 a year
- Full-time
- Hybrid work
Quick apply
7d
IT Support Technician
Fengxun Technology Solutions —London
- £2,400 - £2,800 a month
- Full-time
- Microsoft Outlook
- Computer literacy
- SharePoint
- Free parking
Quick apply
6d
Technical Service Specialist.
Medtronic —Watford
- £37,600 - £56,400 a year
- Full-time
- Travel
5d
Customer Support Specialist - UK
splose —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
6d
Platform Support Specialist
QBE —London
- Full-time
- No degree
- In-person
- Communication skills
- Annual leave
7h
Customer Support Specialist
ZELP —London
- Full-time
- Hybrid work
- CRM software
- English
- Analysis skills
Quick apply
Client Services & Support Specialist- London, UK
FXSpotStream —London
- Analysis skills
- Project management
- Bachelor's degree
Technical Support Specialist
Qualient Solutions —London
- Azure
- Salesforce
- DevOps

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technical support specialist jobs near potters bar, eng

Technical Support Specialist

Simplified Energy
London

Quick apply

Job details

Graduate | Full-time
£25,600 - £28,500 a year
9 days ago

Benefits

Work from home

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Technical writing
Computer skills
Customer interaction
Application support
Root cause analysis
Communication skills
Debugging

Full job description

Technical Support Specialist

Simplified Energy | London (Remote/Hybrid) | Full-time

Around £26,000 per annum

About Simplified Energy

We build digital tools for renewable energy installers - solar, battery storage, heat pumps, EV charging and more. Our platform helps installers quote faster, win more business, and deliver a better customer experience.

We're a small, growing team. We move fast, we care about doing things properly, and we take real pride in the product we're building. Our customers are trade-background business owners - practical, straight-talking people who need software that just works. When it doesn't, they come to us, and it matters.

The Role

This is a broad technical support and customer success role - you'll be the first port of call for customers who have questions, hit issues, or need help getting the most out of the platform.

Day to day, that means handling inbound support queries across email and live chat, diagnosing problems, logging and escalating bugs to the development team, and helping customers configure the platform to work for their business. You'll also get involved in onboarding new customers and building out the processes and documentation that make support more scalable over time.

This isn't a passive ticket-handling role. We want someone who's genuinely curious, takes ownership of problems, and can spot patterns in what customers are struggling with - then help us fix them.

Day-to-day Support

Handling inbound support queries via email and live chat
Diagnosing and troubleshooting issues across all Simplified products - Instant Quote Tools, Proposals, Service Plans, Customer Portal, and Customer Journeys
Reproducing bugs, documenting them clearly, and raising them in Linear (our project management tool) for the dev team
Communicating clearly with customers throughout - keeping them updated, setting expectations, confirming fixes

Platform configuration & onboarding

Helping new customers get set up - configuring their tools, connecting third-party integrations, and making sure they're up and running quickly
Supporting existing customers with platform changes, new feature rollouts, and account updates
Working with digital agencies who manage platforms on behalf of some customers

Process & knowledge building

Building and maintaining help documentation, FAQs, and internal guides
Identifying recurring issues and working with the team to reduce their frequency
Contributing to the development of scalable support workflows as the team grows

What we're looking for

Experience

1–2 years experience in a customer-facing or technical role;
Comfortable working with software platforms and configuring tools - you don't need to write code, but you need to be comfortable understanding technical products
Experience writing clear, professional customer communications
Strong verbal communication skills and confidence handling calls/meetings with customers autonomously

Skills & Attributes

Technically minded - you pick up new software quickly and aren't thrown by unfamiliar systems
Strong communicator - able to translate technical issues into plain English for non-technical customers
Methodical problem solver - you don't just pass things on, you dig in and understand what's actually happening
Organised - you manage multiple issues at once without things falling through the cracks
Proactive - you spot problems before customers do and take initiative to fix them

Bonus Points

Experience in the renewable energy or property/construction industry
Familiarity with tools like Linear, HubSpot, Slack, or similar platforms
Understanding of how solar, battery, heat pump, or EV charging systems work - or demonstrable ability to learn physical and electrical concepts quickly
Experience working in a small or early-stage company.

Salary & Package

Salary:

Around £26,000 per annum
Some flexibility on salary for the right candidate with more experience

Beyond salary, here's what working at Simplified Energy looks like:

25 days holiday
We are a fully remote team but choose to meet up and work in London for a couple of days a week (this would be up to you)
Real ownership and responsibility from day one.
Direct access to the founders and the product team - your feedback will help shape what we build
A culture that values work-life balance as much as it values hard work
The chance to grow into a team lead or operations role as we scale

How to Apply

Send us a CV or LinkedIn profile and a short cover note - not a formal letter, just a few lines telling us who you are, what you've done, and why this role interests you. If you've got a specific example of a tricky support or technical problem you solved, we'd love to hear it.

Apply to: [email protected]

Pay: £25,600.00-£28,500.00 per year

Benefits:

Work from home

Work Location: Hybrid remote in London

Quick apply

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