Customer experience specialist Work, Jobs in Potton, Bdf (with Salaries)

Customer Success Officer - Contracted clients
CMP —Royston
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
12d
Operations & Production Assistant - Luxury Leather Goods
Geoffrey Parker Games Ltd —Wimbish
- Full-time
- Sales
- Mechanical knowledge
Quick apply
Technical Sales Support Coordinator
Sensys Ltd —Biggleswade
- £25,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
12d
Trainee Customer Service
uRisk —Buntingford
- £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
5d
Trainee Account Manager
uRisk —Buntingford
- £24,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- No experience needed
Quick apply
5d
Transport Planner – Tipper Fleet
kane Haulage Ltd —St Albans
- £30,000 - £40,000 a year
- Full-time
- Management
- Driving
- Organisational skills
- Free parking
Quick apply
Production Operative
Centrado Trading Limited —Huntingdon
- £30,465.51 an hour
- Full-time
- Warehouse experience
- Power tools
- In-person
- Free parking
- Employee assistance programme
Quick apply
5d
Customer Operations Administrator
Bank of Ireland —Huntingdon
- Full-time
- Hybrid work
- Microsoft Excel
- Contracts
- Financial services
- Annual leave
- Employee assistance programme
4d
Customer Service Specialist
Nuclera —Cambridge
- Part-time
- Hybrid work
- Customer service
- Salesforce
- ERP systems
- Annual leave
- Life insurance
Quick apply
Project & Sales Coordinator
T Nevill & Co Ltd —Stevenage
- £29,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Free parking
Quick apply
2d
Broker Support Specialist
Vindis Group —Huntingdon
- £28,500 a year
- Customer service
- Employee assistance programme
Engineering Buyer
A4 Plus Limited —Sandy
- £40,000 - £42,000 a year
- Engineering
- ERP systems
- Organisational skills
- Sick pay
Quick apply
4d
Field Service Engineer
Grant Instruments —Royston
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- AWS
- Free parking
- Health & wellbeing programme
Quick apply
Administrator
Arnold Clark —Milton Keynes
- £27,000 a year
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
People Solutions Data Administrator
easyJet —Luton Airport
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
- Annual leave
23h
Customer Insights and Experience Analyst
Acushnet Golf —Saint Ives
- Full-time
- Microsoft Excel
- Analysis skills
- Annual leave
- Employee discount
5d
Jewellery CAD, Casting & Workshop Trainee
Harriet Kelsall Bespoke Jewellery —Hitchin
- Part-time
- CAD
- In-person
- Free parking
- Employee discount
Quick apply
4d
Administrator
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £25,760 - £27,476 a year
- Full-time
- Administrative experience
- Travel
- IT
3d
Corporate Complaints Manager
CHS Group —Cambridge
- £45,215.12 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Presentation skills
- Free parking
- Annual leave
10d
Process Specialist
Hexcel Corporation —Duxford
- £40,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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customer experience specialist jobs near potton, bdf

Customer Success Officer - Contracted clients

CMP -
Royston

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
12 days ago

Benefits

Free parking
Casual dress
Sick pay
On-site parking

Qualifications

CRM software
Management
Salesforce
Administrative experience
Organisational skills
Communication skills

Full job description

Overview
CMP is a specialist professional services business, focused on workplace dispute resolution, employee relations and personal development.

We are seeking a dedicated Customer Success Officer working with our contracted clients to join our dynamic team. This role involves building strong relationships with clients, ensuring their satisfaction, and supporting their ongoing success with our services. The ideal candidate will possess excellent communication skills, strong organisational skills with an attention to detail. This position offers an exciting opportunity to contribute to client retention and growth while working in a collaborative environment.

Key Responsibilities

Project Coordination

Act as a central liaison point between clients, associates, Client Relationship Managers, and internal teams
Set up and manage projects across systems
Ensure all case/project information is complete, accurate, and accessible to stakeholders
Allocate associates to work in line with contractual KPIs and operational strategy
Monitor delivery, highlighting risks, capacity issues, and over/under delivery
Attend client meetings and reviews where required

Delivery Management & Reporting

Maintain oversight of project progress, timelines, and volumes
Produce and distribute weekly reporting and contract performance data
Ensure adherence to Quality Delivery Plan standards and contribute to continuous improvement
Manage stakeholder communications and ensure documentation is correct and up to date

Resource & Associate Management

Track associate availability and deployment
Coordinate quality assurance, supervision, and mentoring where needed
Support smooth workflow through query handling and internal coordination

Financial & Commercial Oversight

Monitor budgets and Purchase Order (PO) limits, escalating issues
Check and approve associate invoices against timesheets
Liaise with Finance to raise invoices and close projects

Data Management

Maintain accurate CRM (e.g. Salesforce) and database records
Input evaluation and confidential data, ensuring integrity and compliance

Compliance & Governance

Adhere to company policies, procedures, and H&S requirements
Ensure information security compliance (e.g. ISO27001, CE/CE+)
Follow document control, branding standards, and behavioural framework
Build and maintain positive client and associate relationships

In carrying out these duties the post holder will:

Undertake any other duties reasonably required by the line manager or senior leadership team.

Person Specification

Previous experience in an administrative or coordination role
Experience using CRM systems (e.g. Salesforce), Microsoft 365 desirable
Strong verbal and written communication with high attention to detail
Ability to work in a fast-paced, dynamic team environment
Self-motivated with strong organisational skills
Behavioural Attributes
Confident and professional when engaging with multiple stakeholders
Strong ability to coordinate, prioritise, and manage competing demands

Pay: £27,000.00-£30,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking
Sick pay

Work Location: Hybrid remote in Royston SG8 5NT

Quick apply

Refine Your Search

customer experience specialist jobs in potton, bdf

Customer Success Officer - Contracted clients

Operations & Production Assistant - Luxury Leather Goods

Technical Sales Support Coordinator

Trainee Customer Service

Trainee Account Manager

Transport Planner – Tipper Fleet

Production Operative

Customer Operations Administrator

Customer Service Specialist

Project & Sales Coordinator

Broker Support Specialist

Engineering Buyer

Field Service Engineer

Administrator

People Solutions Data Administrator

Customer Insights and Experience Analyst

Jewellery CAD, Casting & Workshop Trainee

Administrator

Corporate Complaints Manager

Process Specialist

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