Customer experience manager Work, Jobs in Poundbury, Dor (with Salaries)

Customer Repairs Advisor
HASTOE HOUSING ASSOCIATION —Dorchester
- £28,640 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Agricultural Sales Representative
Hunt Forest Group —Dorchester
- £65,000 a year
- Full-time
- Sales
- Travel
- Free parking
- Sick pay
11d
Graduate Management Trainee - Dorchester
Enterprise Mobility —Dorchester
- Full-time
- Sales
- Customer service
- Bachelor's degree
Night Services Manager
Real World Services —Weymouth
- £13.50 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Fast Fit Centre Assistant Manager
Setyres —Dorchester
- Full-time
- Mechanic experience
- Customer service
- Supervising experience
- Employee discount
Quick apply
1d
Guest Experience & Operations Assistant
Nemesis Properties —Portland
- Up to £15 an hour
- Full-time
- Hospitality
- Customer service
- Driving
Quick apply
5d
Channel Sales Manager - South UK M/F
Hirsch UK —Poole
- £55,000 - £72,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Duty Manager
Iceland —Dorchester
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
14d
Shift Manager
Iceland —Dorchester
- £11.60 - £12.71 an hour
- Full-time
- Retail management
- Employee discount
- Referral programme
Sales & Marketing Manager
Grassroutes Leisure Limited —Wincanton
- From £33,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Store Manager
Topps Tiles —Dorchester
- Up to £30,000 a year
- IT
- Employee discount
2d
Service Designer
Magna Housing —Dorchester
- £48,719 a year
- Full-time
- No degree
- Travel
- IT
Assistant Store Manager
Mountain Warehouse —Dorchester
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Lead Building Safety Manager
Magna Housing —Dorchester
- £62,100 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Sick pay
7d
Designer / Estimator / Account Manager (FT on-site)
Swift Signs —Weymouth
- £27,000 - £31,500 a year
- Full-time
- Customer service
- English
- Windows
Quick apply
WMF Default Process Coordinator
Serco Group —Yeovil
- Full-time
- Military
- Employee assistance programme
Estate Agent Branch Manager
Wilson Tominey Group Ltd —Weymouth
- £50,000 - £70,000 a year
- Full-time
- Administrative experience
- Driving
- Organisational skills
Quick apply
10d
Shift Manager - Hospitality
Hive Beach Company Ltd —Burton Bradstock
- From £13.50 an hour
- Weekend availability
- Hospitality
- Customer service
- Restaurant management
- Store discount
- Employee discount
Quick apply
Account Manager
Sykes Holiday Cottages —Lyme Regis
- £25,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Retail Supervisor
Superdrug —Dorchester
- £13.50 an hour
- Supervising experience
- Leadership
- Store discount
- Employee discount
1d

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customer experience manager jobs near poundbury, dor

Customer Repairs Advisor

HASTOE HOUSING ASSOCIATION -
Dorchester

Quick apply

Job details

Full-time
£28,640 a year
5 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Employee discount
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
English
A Level

Full job description

Customer Repairs Advisor

Salary: £28,640

Location: Office based in Dorchester, Dorset

Hours: Full Time

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

About the role

You will be part of our friendly and supportive call centre team that acts as the first point of contact for customers experiencing issues with their repairs.

Dealing with customer enquiries via telephone, email, live chat and our online portal.
Liaising with colleagues to resolve repairs for customers.
Liaising with external contractors in the delivery of our repairs service.
Using IT systems in recording and logging communications with customers and reviewing information.

About you

You will be reliable, highly organized and able to perform well during periods of high workload. You will have experience of working in a busy, customer-facing environment, handling a variety of different stakeholders. You will be a problem solver that possesses key soft skills as well as having the ability to add an empathetic touch when handling queries.

In addition, you will:

Have a friendly, positive telephone manner accompanied with strong writing skills to aid the inputting of data on our systems.
Have excellent I.T. skills with the aptitude to use specialist software (training provided).
Be able to provide excellent services with a quick turnaround.
Possess excellent I.T. skills with the aptitude to use specialist software (training provided).
Have experience of working in a busy, customer-facing environment.
Be able to compile, process and analyse statistical data to create reports that are to be presented to stakeholders.

A personal note from Hannah Whitely, your hiring manager:

“In this role, you’ll be the reassuring voice our customers rely on to handle their repair requests with empathy and efficiency. We are looking for someone who thrives in a dynamic environment, enjoys problem solving and is passionate about helping others. Your skills and experience will be valued and celebrated. We foster a supportive, inclusive workplace where every team member can grow and excel. As an award-winning housing association, we hold ourselves to high standards so we can make a real difference to people’s lives.”

Benefits provided

Annual Leave: Starting at 24 days, plus bank holidays (pro-rata for part time) plus 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

How to apply

Please send your CV to [email protected] by midnight on Wednesday 29 July 2026.

We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.

If you would like to find out more about the role please contact Hannah Whitely at [email protected] or for enquiries about the application process please contact the HR Team at [email protected].

This post is subject to background checks. Follow the link for further information on this: https://www.hastoe.com/background-checks/

Pay: £28,640.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Health & wellbeing programme
Sick pay

Ability to commute/relocate:

Dorchester DT1 3GX: reliably commute or plan to relocate before starting work (required)

Application question(s):

We are looking for people who have a passion for working in social housing, therefore please provide a supporting statement with details of why this role appeals to you, why you would like to work for Hastoe and what skills you bring to the table from the experience you have. Please note – applications without this information may not be considered.

Education:

GCSE or equivalent (required)

Experience:

administration in a busy responsive service : 2 years (required)
specialist software system : 2 years (required)
Customer service: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in poundbury, dor

Customer Repairs Advisor

Agricultural Sales Representative

Graduate Management Trainee - Dorchester

Night Services Manager

Fast Fit Centre Assistant Manager

Guest Experience & Operations Assistant

Channel Sales Manager - South UK M/F

Duty Manager

Shift Manager

Sales & Marketing Manager

Store Manager

Service Designer

Assistant Store Manager

Lead Building Safety Manager

Designer / Estimator / Account Manager (FT on-site)

WMF Default Process Coordinator

Estate Agent Branch Manager

Shift Manager - Hospitality

Account Manager

Retail Supervisor

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