Guest experience manager Work, Jobs in Poyle, Bkm (with Salaries)

Customer Service Manager - Hospitality Airport Lounge
BaxterStorey UK —Hounslow
- £39,499.20 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Manager Station Operations London Heathrow
Alaska Airlines —Hounslow
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
11d
Events Manager and Events Assistant
Kreate —Windsor
- £15 - £22 an hour
- Hospitality
- Management
- Hotel
Quick apply
2d
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
17h
Corporate Guest Services Manager
Portico Corporate Reception Management —London
- £50,000 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
Quick apply
7d
Assistant Front Office Manager
Hilton London Heathrow Airport Terminal 5 —Slough
- Full-time
- Customer service
- Hotel
- Supervising experience
Quick apply
Receptionist / Guest Service Officer - FIXED TERM
Plaza Premium Lounge (UK) Ltd —London Heathrow Terminal 4
- £12.72 an hour
- Full-time
- Microsoft Word
- Hospitality
- English
- Free parking
- Health & wellbeing programme
Quick apply
3d
Guest Experience Manager, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Sick pay
10d
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
3d
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
9d
Hospitality Academy Learning and Development Manager
Sodexo —Ascot
- £47,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
10d
Meeting & Events Manager
Holiday Inn London Shepperton —Shepperton
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Free parking
Quick apply
Duty Manager
Marriott London Heathrow —Hayes
- Full-time
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
2d
F&B Host/Waiter/ Lounge Host - FIXED TERM
Plaza Premium Lounge (UK) Ltd —London Heathrow Terminal 4
- £12.72 an hour
- Full-time
- Serving
- Hospitality
- English
- Free parking
Quick apply
3d
Assistant Meetings & Events Manager / £13.58 ph + Gym Membership
Village Hotels - Farnborough - M&E —Farnborough
- £13.58 an hour
- Full-time
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Senior Guest Experience Manager
Cairn Group —London
- Full-time
- Hospitality
- Hotel
- Hotel experience
Quick apply
7d
Casual F&B Assistant
Marriott London Heathrow —Hayes
- Customer service
- Hotel
- Supervising experience
- Free parking
- Employee assistance programme
Quick apply
2d
General Manager - Live in
Harvester - Montagu Arms —Slough
- Up to £48,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
14d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Guest Experience Manager 1 (40127)
Melia Hotels International —London
- Hotel
- Communication skills
- Employee discount
11d

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Customer Service Manager - Hospitality Airport Lounge

BaxterStorey UK -
Hounslow

Quick apply

Job details

Full-time
£39,499.20 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Enhanced maternity leave
Life insurance

Qualifications

Hospitality
Leadership
Communication skills

Full job description

Company Description

Title: Customer Service Manager

Location: Heathrow Terminal 5

Salary: £39,499.20 per annum

Benefits:

28 Days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our Perkbox app; high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Customer Services Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Customer Services Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

We are seeking a proactive and service-focused Assistant Lounge Manager/ Customer Services Manager to support the leadership and delivery of premium hospitality within a Business Class Lounge at Heathrow Airport. Representing one of the world’s leading airlines - British Airways. This lounge is a sophisticated space offering a first-class experience for discerning guests through exceptional food, beverages, and service.

This role is ideal for someone with strong people leadership skills, operational experience in high-end hospitality, and a genuine passion for guest excellence. You will work alongside the Lounge General Manager to create an inspiring workplace culture and consistently exceed expectations.

You key responsibilities are to:

Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
Continually look to develop your team through mentoring, training, recognition, and empowerment
Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Qualifications

Worked within a high end, fine dinning environment
Previous experience commensurate with role
Have a contagious passion for food and customer service
You draw satisfaction from managing, training, and supporting a team
Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
Excellent delegation and influencing skills
Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
Meticulous organisational abilities; high attention to detail
Concise and effective verbal and written communication
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Excellent strategic thinking and critical reasoning skills
Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Quick apply

Refine Your Search

guest experience manager jobs in poyle, bkm

Customer Service Manager - Hospitality Airport Lounge

Manager Station Operations London Heathrow

Events Manager and Events Assistant

Front of House Manager

Corporate Guest Services Manager

Assistant Front Office Manager

Receptionist / Guest Service Officer - FIXED TERM

Guest Experience Manager, Pre-Opening - The St. Regis London

Guest Services Manager

People Operations Manager - Events

Hospitality Academy Learning and Development Manager

Meeting & Events Manager

Duty Manager

F&B Host/Waiter/ Lounge Host - FIXED TERM

Assistant Meetings & Events Manager / £13.58 ph + Gym Membership

Senior Guest Experience Manager

Casual F&B Assistant

General Manager - Live in

Head Of Customer Experience

Guest Experience Manager 1 (40127)

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