client manager Work, Jobs in poynton, chs (with Salaries)

Customer Experience Team Manager
Beauty Works —Cheadle
- Overtime
- Management
- Customer service
- Hair styling
- Free parking
- Health & wellbeing programme
Quick apply
11d
Client Manager
Equilibrium Financial Planning —Wilmslow
- £32,000 - £50,000 a year
- Annual leave
Office Manager
Praxis Real Estate Management Ltd —Manchester
- £30,000 - £33,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee assistance programme
Quick apply
Clinique Boots Stockport 30 hours Counter Manager Lead
Estee Lauder —Stockport
- Customer service
13d
Fulfilment Manager
SimpliSafe Ltd —Trafford
- £40,000 - £45,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
Client Success Manager
Hillsgreen —Holmes Chapel
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Sales
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
14d
Cleaning Operative - St Peter's Primary School
Totally Local Company —Stockport
- £13.45 an hour
- Part-time
- No experience needed
- Annual leave
- Employee discount
Quick apply
11d
Client Relationship Manager
PayStream Accounting Services —Altrincham
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
Quick apply
2d
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Administrator
Platinum Recruitment —Manchester
- £26,000 a year
- Hybrid work
22h
Customer Care Agent
ABM UK —Manchester Airport
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
5d
Client Account Manager - Ticketmaster Sport
Live Nation —Stoke-on-Trent
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
9d
Studio Manager
Emma Beaumont Design —Knutsford
- From £28,000 a year
- Full-time
- Customer service
- Team management
- In-person
- Employee discount
Quick apply
2d
START Adviser
Stockport Council —Stockport
- £17,158 - £18,613 a year
- Part-time
- Hybrid work
- Communication skills
4d
Client Success Manager
PHMG Careers —Manchester
- £36,500 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Client Relationship Manager
Poole Alcock —Northwich
- Full-time
- Sales
- Communication skills
- Annual leave
Senior Agile Delivery Manager
HippoDigital —Manchester
- £57,000 - £66,000 a year
- Hybrid work
- Project management
- Agile
- In-person
- Employee discount
Best Practice Associate
Equilibrium Financial Planning —Wilmslow
- Up to £50,000 a year
- Annual leave
- Work from home
1d
Letting Agent
The Letting Experts —Manchester
- £70,000 - £100,000 a year
- Remote
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply

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Customer Experience Team Manager

Beauty Works
Cheadle

Quick apply

Job details

Permanent | Full-time
11 days ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Company pension
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Management
Customer service
Hair styling
English
Supervising experience
Zendesk
Hair extensions
IT
Leadership
Communication skills

Full job description

Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semipermanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both to salon professional and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City and has the largest share of the hair extensions market in the world.

Job Summary

The Customer Experience Team Manager is responsible for leading the Customer Experience team, delivering exceptional service across both trade and retail channels. Acting as a key representative of the brand, this role focuses on building strong customer relationships while ensuring every interaction reflects quality, care, and expertise.

The position involves supervising and developing a team of Customer Experience Executives, driving performance, and fostering a customer-first culture. The Customer Experience Team Manager plays a critical role in enhancing the overall customer journey, ensuring clients feel confident, supported, and inspired throughout their experience.

Role Outline & responsibilities

Lead, motivate, and develop the Customer Experience team, providing ongoing coaching, guidance, and performance management
Oversee daily customer service operations across all communication channels (phone, email, chat, and messaging)
Manage and resolve escalated customer queries and complaints with professionalism, empathy, and efficiency
Drive a customer-centric culture that strengthens brand loyalty and satisfaction
Monitor team performance and key service KPIs, identifying and implementing continuous improvements
Support recruitment, onboarding, and training to build a high-performing team
Collaborate cross-functionally with internal departments (e.g. sales, operations, marketing) to improve the customer journey
Ensure adherence to company policies, service protocols, and brand tone of voice
Analyse customer feedback and trends to identify opportunities for service enhancements

Key Skills

Proven experience in a customer experience or service centre environment, ideally within beauty, fashion, cosmetics, or a related industry
Previous leadership or supervisory experience, with a strong focus on coaching and team development
Strong background in complaint resolution and delivering solutions that build trust and confidence
Excellent telephone, written, and interpersonal communication skills
Strong IT proficiency; experience with Zendesk is advantageous
Experience or knowledge of hairdressing or hair extensions is preferred
Ability to make sound, independent decisions within established service frameworks
Flexible availability, including weekends and occasional overtime
High energy, positive mindset, and a genuine passion for delivering outstanding customer experiences

Job Types: Full-time, Permanent

Benefits:

Additional leave
Company pension
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Application question(s):

Are you able to commute daily to our office location (SK8)?
What are your salary expectations (GBP per annum)?
Are you able to work full-time hours (37.5h/week)?

Experience:

Management: 2 years (preferred)
Customer service: 5 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

client manager jobs in poynton, chs

Customer Experience Team Manager

Client Manager

Office Manager

Clinique Boots Stockport 30 hours Counter Manager Lead

Fulfilment Manager

Client Success Manager

Cleaning Operative - St Peter's Primary School

Client Relationship Manager

Partnership Director

Administrator

Customer Care Agent

Client Account Manager - Ticketmaster Sport

Studio Manager

START Adviser

Client Success Manager

Client Relationship Manager

Senior Agile Delivery Manager

Best Practice Associate

Letting Agent

Customer Success Manager

I want to receive the latest job alerts for client manager in poynton, chs

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