Guest service associate Work, Jobs in Poynton, Chs (with Salaries)

Resident Services Associate
Colby River —Salford
- £27,000 - £29,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
10d
Guest Service Associate
Courtyard by Marriott Keele Staffordshire —Longport
- £27,227 a year
- Full-time
- Customer service
- Hotel
- In-person
- Free parking
- Employee discount
Quick apply
3d
Sales Associate
Invicta - Bolton —Bolton
- Up to £60,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Annual leave
- Employee discount
Quick apply
Community Associate
WeWork —Manchester
- Full-time
- Hospitality
- Bar
- Sales
3d
Product Guide (Sales Associate) – Seasonal Part-Time (m/f/d) – Manchester
Arc'teryx —Manchester
- Part-time
- English
- Employee discount
Operations Associate (FTC) - Manchester
ALO —Manchester
- Part-time
- Sales
Quick apply
Food Safety & Brand Standards Auditor - Manchester
Ecolab Inc. —Manchester
- Part-time
- Hotel
Product Guide (Sales Associate) – Seasonal Full-Time (m/f/d) – Manchester
Arc'teryx —Manchester
- Full-time
- English
- Employee discount
General Assistant
Restaurant Associates —Manchester
- £12.71 an hour
- Weekend availability
- Café
- Communication skills
- Free parking
- Employee discount
Sales Associate (FTC) - Manchester
ALO —Manchester
- Weekend availability
- Sales
Quick apply
Supervisor (20 hours/week)
Build-A-Bear Workshop —Trafford
- Part-time
- Sales
- Guest services
4d
Bar team leader - Internal only / 7666 - Manchester Airport, Manchester
J D Wetherspoon plc —Manchester
- £14.83 an hour
- Weekend availability
- Bar
- Hotel
- Supervising experience
- Annual leave
- Employee discount
3d
Front Office Manager
Delta Hotels by Marriott Manchester Airport —Ashley
- Full-time
- Hospitality
- Hotel
- Guest services
- Employee assistance programme
Quick apply
10d
Supervisor (12 hours/week)
Build-A-Bear Workshop —Trafford
- 12 hour shift
- Sales
- Guest services
2d
Store Manager
Foot Locker —Manchester
- Weekend availability
- Sales
- Maths
- Leadership
- Employee assistance programme
- Employee discount
8d
Leisure Shift Leader - Full Time
Delta Hotels by Marriott Manchester Airport —Ashley
- Full-time
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
18h
Catering Supervisor
Restaurant Associates —Manchester
- £16 an hour
- Management
- Supervising experience
- Organisational skills
- Employee discount
2d
Hospitality Chef De Partie
Restaurant Associates —Manchester
- £16.50 an hour
- Cooking
- Organisational skills
- Employee discount
2d
Casual Housekeeping Team Member
Delta Hotels by Marriott Manchester Airport —Ashley
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
4d

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Resident Services Associate
Colby River —Salford
You will play a key role in creating a welcoming, safe, and community-focused environment, supporting residents throughout their tenancy journey while ensuring…
£27,000 - £29,000 a year
Quick apply
10d
Guest Service Associate
Courtyard by Marriott Keele Staffordshire —Longport
Greet and welcome guests in a friendly and professional manner. Answer phone calls and direct them to the appropriate department or staff member.
£27,227 a year
Quick apply
3d

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Resident Services Associate

Colby River
Salford

Quick apply

Job details

Full-time | Fixed term contract
£27,000 - £29,000 a year
10 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Life insurance

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Facilities management
Complaint handling
Microsoft Office
Organisational skills
Communication skills

Full job description

Build Your Future with Colby River

At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.

We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.

With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.

About the Role

We are pleased to offer an opportunity to join our team on a 3-month fixed-term basis as a Resident Services Associate at Chapel Wharf, Manchester. This role has been created to provide additional operational support during a particularly busy period while maintaining an exceptional resident experience.

You will play a key role in creating a welcoming, safe, and community-focused environment, supporting residents throughout their tenancy journey while ensuring high standards of customer service, operational efficiency, and compliance. This is a varied, hands-on role that combines customer service, leasing support, and day-to-day building operations.

This is an opportunity to join a growing business that values professionalism, accountability and continuous improvement.

Please note: This is a 3-month fixed-term contract, running from 27 July 2026 until 30 October 2026, to support the site during a period of increased operational demand.

Working Pattern
40 hours per week, working 5 days out of 7 on a rota basis, with staggered 8-hour shifts scheduled between 7:00am and 7:00pm (plus a 1-hour unpaid lunch break).

Key Responsibilities

Customer Service & Resident Engagement

Deliver a consistently high standard of customer service to residents and guests
Act as a first point of contact for all resident enquiries, resolving or escalating as appropriate
Proactively gather and respond to resident feedback, actioning requests where possible
Manage incoming and outgoing post and parcels
Coordinate bookings and ensure presentation of resident amenity spaces
Handle noise complaints and escalate where necessary
Support the creation of a strong community through resident engagement, events, and communication initiatives
Assist with resident communications, including social media and resident portals
Support and deliver resident events, open days, and third-party service offerings
Review customer feedback and surveys, identifying opportunities for continuous improvement

Leasing Support

Conduct property and apartment viewings for prospective residents
Assist in qualifying enquiries and supporting the leasing process
Ensure applicants meet compliance requirements, including Right to Rent and KYC checks
Coordinate move-ins, including inventories, meter readings, and key handovers
Manage parking allocations and maintain accurate records
Support tenancy inspections (mid-term and check-out) and action inventory feedback
Assist with rent and parking charge collection in line with credit control processes

Safety, Maintenance and Admin

Log and monitor maintenance issues, ensuring timely resolution in line with service levels
Liaise with the Facilities Management team to prioritise and close repair requests
Conduct regular security walks and building inspections
Ensure the building remains secure and compliant at all times
Support health & safety compliance, including system testing and amenity checks (e.g. gym)
Maintain accurate records of contractor visits, permits to work, and daily activity logs
Ensure communal areas are well-maintained, clean, and presentable

About You

We are looking for an enthusiastic, customer-focused individual with a proactive approach and a passion for delivering outstanding resident experiences. You will be confident engaging with a wide range of people, able to handle queries professionally, and capable of managing challenging situations with a calm and solutions-focused mindset.

You will be highly organised, able to prioritise effectively, and comfortable working in a fast-paced environment where no two days are the same. A positive attitude, strong communication skills, and the ability to work both independently and as part of a team are essential. You will take pride in your work, maintain a professional appearance, and consistently strive to improve both your own performance and the overall resident experience.

Desirable

Experience in residential lettings, property management, or Build-to-Rent (BTR)
Knowledge of tenancy processes, compliance (Right to Rent, KYC), and inventories
Familiarity with property management systems or booking platforms
Industry qualifications (e.g. ARLA, IRPM) or willingness to work towards them
Understanding of health & safety or facilities management processes

Essential

Previous experience in a customer-facing role, ideally within property, hospitality, or a similar environment
Excellent communication and interpersonal skills
Strong organisational skills with the ability to manage multiple tasks
Ability to remain calm and professional when handling complaints or challenging situations
Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using systems and databases
Strong attention to detail and ability to follow processes and compliance requirements

What We Offer

Competitive salary of up to £29k per annum (pro-rated)
Employer matched pension scheme
Life Insurance
Generous annual leave entitlement, with the option to buy more
Cycle to Work scheme
Retail, leisure and lifestyle discounts
Employee wellbeing support

Why Colby River?

Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.

Joining us means being part of a business with clear direction and strong governance — where your contribution, whether operational or strategic, plays a vital role in our continued growth.

Quick apply

Refine Your Search

guest service associate jobs in poynton, chs

Resident Services Associate

Guest Service Associate

Sales Associate

Community Associate

Product Guide (Sales Associate) – Seasonal Part-Time (m/f/d) – Manchester

Operations Associate (FTC) - Manchester

Food Safety & Brand Standards Auditor - Manchester

Product Guide (Sales Associate) – Seasonal Full-Time (m/f/d) – Manchester

General Assistant

Sales Associate (FTC) - Manchester

Supervisor (20 hours/week)

Bar team leader - Internal only / 7666 - Manchester Airport, Manchester

Front Office Manager

Supervisor (12 hours/week)

Store Manager

Leisure Shift Leader - Full Time

Catering Supervisor

Hospitality Chef De Partie

Casual Housekeeping Team Member

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