complaints manager Work, Jobs in preston, eng (with Salaries)

Complaints Advisor
Community Gateway Association —Preston
- Up to £31,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Sick pay
1d
Store Manager
Aldi —Chorley
- £52,910 - £69,000 a year
- Annual leave
Accommodation and Reception Manager
Samlesbury Hall —Preston
- £30,000 a year
- Weekend availability
- Hospitality
- Customer service
- Team management
- Free parking
- Employee discount
Quick apply
6d
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- Up to £47,000 a year
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Employee discount
Urgent Care & Front Line Operations Manager
UK Event Medical Services Limited —Preston
- Full-time
Quick apply
Duty Operations Manager
Edu-Lettings UK Ltd —Chorley
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Compliance Manager
Northern Healthcare —Accrington
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
7d
Casual Hospitality Manager
Sodexo —Preston
- £17 an hour
- Serving
- Hospitality
- Bar
Quick apply
2d
Policy Enforcement Officer | Full time | Farington, Lancashire
Lancashire County Council —South Ribble
- £28,142 - £32,061 a year
- Weekend availability
- Analysis skills
- Communication skills
7d
Customer Escalations Officer
Perch Group —Blackpool
- £27,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Work from home
- Referral programme
Quick apply
1d
Private Sector Housing Team Leader
West Lancashire Borough Council —Skelmersdale
- £48,226 - £50,269 a year
- Full-time
- Communication skills
- Annual leave
13d
Customer Services Administrator
Kelmore Ltd —Chorley
- £27,000 - £30,000 a year
- Full-time
- Customer service
- In-person
- Office experience
- Free parking
Quick apply
3h
Operations Manager (Non-Clinical)
OWLS West Lancashire GP Federation —Skelmersdale North
- £38,000 - £45,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Presentation skills
Quick apply
2d
Appointments Clerk - Radiology Booking Services
Lancashire Teaching Hospitals NHS Foundation Trust —Chorley
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Communication skills
18h
Fleet Contact Centre Manager
Trane Technologies —Bolton
- Full-time
- Computer literacy
- Supervising experience
- Leadership
Quality Assurance Specialist
ELS Recruitment Ltd —Heywood
- £40,000 - £56,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Quality control
- Free parking
Quick apply
8d
LEISURE CLUB ASSOCIATE
Delta Hotels by Marriott Preston —Preston
- £12.71 an hour
- Part-time
- Hotel
Quick apply
Programme Manager, Grade 7, FTC, Liverpool, London or Newport
Charity Commission —Bootle
- £57,245 a year
- Part-time
- Hybrid work
- Azure
- Presentation skills
- Agile
- Annual leave
- Employee discount
8d
Team Leader
Sodexo —Preston
- £13.25 an hour
- Weekend availability
- Bar
- Communication skills
Quick apply
2d

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complaints manager jobs near preston, eng

Complaints Advisor

Community Gateway Association -
Preston

Apply Now

Job details

Full-time
Up to £31,000 a year
1 day ago

Benefits

Company pension
Sick pay

Qualifications

Customer service
Complaint handling
Organisational skills
Communication skills

Full job description

Complaints Advisor

37 hours per week, based at our offices on Preston Docks

Up to £31,000 per year

Want to play a key role in ensuring our customers' voices are heard and acted upon?

We're looking for a proactive, organised and customer-focused Complaints Advisor to join our Service Improvement Team. You will coordinate our complaints process, support managers through investigations and work directly with customers to ensure complaints are handled fairly, consistently and in line with the Housing Ombudsman's Complaint Handling Code.

This is a great opportunity to make a real difference by helping customers, resolving concerns and supporting continuous service improvement.

What we are looking for:

Proven experience in customer service, complaints handling or a similar role
Excellent communication skills both written and verbal, to communicate well with customers
Strong organisational skills and the ability to manage multiple priorities and deadlines
Excellent attention to detail
A positive, solution-focused approach

It would be great if you also had:

Experience in housing or a regulated environment
Knowledge of complaints handling best practice and the Housing Ombudsman's Complaint Handling Code
Experience identifying trends to inform service improvements

Why work at Community Gateway?

We are a values-based organisation who truly care about our employees, their health, safety and wellbeing. We aim for a great employee experience and that includes offering a range of benefits have a look at the attached leaflet for more information. Our holiday entitlement starts at 26 days plus bank holidays (including your birthday off and Christmas closure!).

We also offer a great pension scheme where CGA will pay in contributions up to 10%, a company-paid health cash plan for you and your dependants (including 24/7 GP), enhanced sick pay and parental leave, reward and recognition scheme, wellbeing support, training and development and much more.

Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!

Working arrangements:

This role is based at our gorgeous dockside offices in Preston. We offer flexibility wherever possible can to accommodate our business and your personal needs.

A bit more about us:

Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.

And finally, we want to be a great place to work.so if you think you have the skills, experience and can live our values, then we want to hear from you..

If you haven't done so already, check out our candidate pack on our website for more about us and top tips for your application.

Dates for your diary:

The closing date for this role is Sunday 14th June 2026 at midnight with interviews held on Thursday 18th and Monday 22nd June 2026.

We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.

Apply Now

Refine Your Search

complaints manager jobs in preston, eng

Complaints Advisor

Store Manager

Accommodation and Reception Manager

General Manager

Urgent Care & Front Line Operations Manager

Duty Operations Manager

Customer Service Manager

Compliance Manager

Casual Hospitality Manager

Policy Enforcement Officer | Full time | Farington, Lancashire

Customer Escalations Officer

Private Sector Housing Team Leader

Customer Services Administrator

Operations Manager (Non-Clinical)

Appointments Clerk - Radiology Booking Services

Fleet Contact Centre Manager

Quality Assurance Specialist

LEISURE CLUB ASSOCIATE

Programme Manager, Grade 7, FTC, Liverpool, London or Newport

Team Leader

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