customer experience agent Work, Jobs in preston, eng (with Salaries)

Customer Banking Agent
Capita —Preston
- £27,032 - £30,032 a year
- Full-time
- Financial services
- Communication skills
- Banking
2d
Trainee or Certificated Enforcement Agent
High Court Enforcement Group —Preston
- Up to £60,000 a year
- Weekend availability
- Travel
- Leadership
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Engagement Agent
Key Group —Preston
- Full-time
- Financial services
- Work from home
Collections Agent - no evenings/weekends!
Capita —Preston
- £25,155 a year
- Full-time
- Communication skills
- Employee discount
Call Centre Agent
Interact CC —Wigan
- £10.45 - £12.75 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Contact Centre Team Leader
ENWL —Preston
- £35,000 - £45,000 a year
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
13d
Customer Service Representative
NH TRADING (NW) LIMITED —Manchester
- £12.21 - £12.50 an hour
- Full-time
- Microsoft Word
- Customer service
- English
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Preston
- £3,800 a month
- Full-time
- Sales
Quick apply
Debt Recovery Agent
Ardent Credit Services Ltd —Kirkby
- £26,960 - £30,385 a year
- Full-time
- Hybrid work
- Microsoft Excel
- IT
- Communication skills
- Free parking
- COVID-19 protective measures
Quick apply
Assistant Project Manager/ Sub Agent
MWHTreatment —Preston
- Contracts
Rental Agent
SIXT UK —Manchester
- From £28,332.20 a year
- Driving
- Communication skills
- Paid training
- Annual leave
Quick apply
Enquiries and Admissions Co-ordinator
Lancaster University —Lancaster
- £24,215 - £26,093 a year
- University
- Communication skills
10h
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Preston
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Sea Ocean/Air Freight Forwarder Operator with Inside Sales
LGL WORLDWIDE LOGISTICS —Blackburn
- £25,000 - £35,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
7d
Lettings Negotiator/Administrator
Roberts & Co Estate Agents —Preston
- £26,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Employee discount
Quick apply
3h
Travel Consultant - St Annes
Hays Travel —Lytham St. Annes
- Full-time
- Customer service
- IT
- Communication skills
- Employee discount
- Referral programme
SALES EXECUTIVE
Verisure Services (UK) Limited —Preston
- £3,800 - £6,000 a month
- Full-time
- Sales
Quick apply
Project Manager/ Site Agent
MWHTreatment —Preston
- Project management
Inbound Sales Agent
Redhawk Legal Limited —Manchester
- £24,784.56 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Referral programme
Quick apply
3h
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay

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Customer Banking Agent

Capita -
Preston

Apply Now

Job details

Full-time
£27,032 - £30,032 a year
2 days ago

Qualifications

Financial services
Communication skills
Banking

Full job description

Banking Agent - Lloyds Banking Group (LBG)

OTE Salary: £30,032

Hours:

Monday–Friday: 8:00am–6:00pm
Saturday: 9:00am–5:00pm (rota basis)

About the Role
We’re looking for motivated, collections Banking Agents to join Lloyds Banking Group. In this role, you’ll play a vital part in supporting customers who may be experiencing vulnerability or financial difficulty.
You’ll provide clear, compliant, and empathetic support, ensuring customers receive fair outcomes and feel understood at every stage of their journey. By listening carefully, identifying individual needs, and applying appropriate support measures, you’ll help customers make informed decisions about their finances.
This is a fantastic opportunity to build a long-term career in financial services, whether you’re bringing existing experience or taking your next step within a structured, supportive, and well regulated banking environment that prioritises colleague development and customer wellbeing.

Job title:

Customer Banking Agent

Job Description:

What You’ll Be Doing

Supporting customers with a wide range of banking collections queries, including those who may be in vulnerable or challenging circumstances
Providing clear, accurate, and professional guidance, tailored to individual customer needs
Identifying signs of vulnerability and taking appropriate action to ensure customers receive the right support
Handling customer complaints with care and professionalism, taking ownership to investigate issues thoroughly and resolve them fairly and effectively
Accurately recording customer interactions, actions, and decisions across multiple banking systems to ensure consistency, auditability, and quality outcomes
Using systems and processes confidently to support decision making and ensure the right outcome is delivered first time
Offering suitable solutions while balancing customer wellbeing with regulatory and risk requirements
Working collaboratively within a supportive, high performing team to deliver positive outcomes
Developing your understanding of vulnerability, financial wellbeing, and banking products through ongoing learning and training

What We’re Looking For

Strong communication and active listening skills, with the ability to engage sensitively with customers who may be vulnerable or experiencing financial difficulty
A genuine commitment to delivering fair, respectful, and supportive customer outcomes
The ability to work confidently within regulated processes, policies, and vulnerability guidelines
Confidence using systems and technology to accurately record information and support customer needs
A positive, resilient attitude with a willingness to learn and continuously develop your skills and knowledge
A strong commitment to the role, including reliable attendance and punctuality, recognising the importance of consistent customer support and actively engaging in your own development journey through training, coaching, and learning opportunities
Someone who is prepared to be coached, open to feedback, and comfortable with accountability to continuously improve performance and outcomes

Previous banking or contact centre experience is beneficial but not essential — full training will be provided , including support around identifying vulnerability and delivering appropriate customer care.

Career Progression & Development

At LBG, your development matters. We are proud of our strong internal progression culture , with around 20% of colleagues currently on a progression plan into roles such as:

Coach
Trainer
Subject Matter Expert (SME)
Team Manager

You’ll be supported with structured learning, on‑the‑job coaching, and clear pathways to help you reach your career goals.

What You’ll Get

On‑Target Earnings (OTE) of up to £30,032 , including performance‑related bonuses in the first 12 months
Guaranteed base salary of £27,032
Up to £3,000 available through a range of bonus schemes
Structured training programme with ongoing learning and development support
Clear progression opportunities across multiple career pathways
A supportive, inclusive team environment within a trusted UK banking organisation
A meaningful role where your work genuinely makes a difference to customers’ lives
The opportunity to work from home once you have successfully completed the training programme (approximately 22 weeks). You will be required to work full‑time in the office until this point.

What will happen next:

Choose apply now to fill out our short application

Your application will be reviewed by our recruitment team

You will be invited to attend a video interview with a member of the recruitment team

If you are successful at the first interview stage, you will be invited to attend an onsite assessment centre at our office in Warrington.

Location:

Preston

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Apply Now

Refine Your Search

customer experience agent jobs in preston, eng

Customer Banking Agent

Trainee or Certificated Enforcement Agent

Customer Engagement Agent

Collections Agent - no evenings/weekends!

Call Centre Agent

Contact Centre Team Leader

Customer Service Representative

JUNIOR SALES ADVISOR

Debt Recovery Agent

Assistant Project Manager/ Sub Agent

Rental Agent

Enquiries and Admissions Co-ordinator

JUNIOR SALES CONSULTANT

Sea Ocean/Air Freight Forwarder Operator with Inside Sales

Lettings Negotiator/Administrator

Travel Consultant - St Annes

SALES EXECUTIVE

Project Manager/ Site Agent

Inbound Sales Agent

1st line Service Desk Agent

I want to receive the latest job alerts for customer experience agent in preston, eng

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