customer experience specialist Work, Jobs in preston, eng (with Salaries)

Customer Support & IT Advisor
James Hall & Co Ltd —Preston
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Niche Claims Handler
Davies —Preston
- Full-time
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Agent
Key Group —Preston
- Full-time
- Microsoft Outlook
- Customer service
- Financial services
Customer Escalations Officer
Perch Group —Blackpool
- £27,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Work from home
- Referral programme
Quick apply
3d
Safer Travel Officer
Amulet —Preston
- £12.71 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
4d
Customer Assistant (Specialist) - Counters
Booths —Penwortham
- £10.30 - £12.80 an hour
- Overtime
2d
Order Processing Specialist
Optimum RX Lens Specialists —Morecambe
- £28,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Area Sales Executive
WeBuyAnyCar —Preston
- £28,200 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Administrator
Sandstone Care Group —Much Hoole
- £13.30 an hour
- 8 hour shift
- Customer service
- Administrative experience
- Human resources
- Employee discount
- Referral programme
2d
New Business Sales Executive
Geminii Software Limited —Bamber Bridge
- £42,000 - £47,000 a year
- Full-time
- Hybrid work
- Sales
- ERP systems
- No experience needed
Quick apply
Sales Consultant - Toyota
Vantage Motor Group —Preston
- £23,500.00 - £24,541.10 a year
- Full-time
- Sales
- Employee discount
New Business Development
PIB Group Services Ltd. —Preston
- Sales
- Customer service
- Communication skills
Quick apply
9d
Appointments Clerk - Radiology Booking Services
Lancashire Teaching Hospitals NHS Foundation Trust —Chorley
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Communication skills
2d
Customer Experience Advisor - 30 Hours
DFS —Bolton
- £12.71 an hour
Quick apply
9d
Customer Success & Sales Support Coordinator
Urban Ice Tribe —Wigan
- £32,000 - £39,000 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
Quick apply
1d
Planning & Support - Team Manager
Davies —Bolton
- Full-time
- Hybrid work
- Management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
2d
Human Factors Specialist
Westinghouse Electric Company —Preston
- Employee assistance programme
- Life insurance
Trainee Cost Specialist - Train to Fit
Babcock International —Warrington
- £36,000 a year
- Full-time
- Project management
- Communication skills
- Negotiation
- Employee assistance programme
- Life insurance
4d
Quality Assurance Specialist
ELS Recruitment Ltd —Heywood
- £40,000 - £56,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Quality control
- Free parking
Quick apply
10d
Chef Assistant
East Lancashire Hospitals NHS Trust —Preston
- £25,272 a year
- Full-time
- Patient care

I want to receive the latest job alerts for customer experience specialist in preston, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Support & IT Advisor

James Hall & Co Ltd -
Preston

Quick apply

Job details

Permanent | Full-time
3 days ago

Benefits

Free parking
Annual leave
Company pension
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Software troubleshooting
Customer service
IT support
Communication skills

Full job description

Based at our contemporary head office and distribution centre on the outskirts of Preston, James Hall & Co. Ltd. have been established for over 150 years proudly serving communities across the north of England as supplier and distributor to over 450 SPAR stores.

We are proud to be one of the biggest employers in Lancashire with over 4000 colleagues who represent our core values of passion, enterprise, and family every single day.

Contract Type: Permanent
Hours of work: 39 hours per week over 4 days, between the hours of 6.00am and 6.30pm and includes around 1 full weekend in 6 (6.00am to 4.30pm)
Location: Office based - James Hall & Co. Ltd, SPAR Distribution Centre, Bowland View, Preston, PR2 5QT

About the Role
We have an exciting opportunity to become part of our in-house team of Customer Support & IT Advisors here at James Hall & Co. As a key member of our Customer Support Hub, you’ll handle a blend of customer service and IT-related queries. You’ll ensure smooth operations by resolving customer issues, troubleshooting technical problems, and maintaining high service standards for our network of around 450 SPAR stores.

Here’s What You Can Expect to be Doing

Providing first-line support for customer queries: Addressing a range of issues from general service enquiries to IT support, including till problems, software issues, and network outages.
Collaborating with IT specialists: Liaising with the wider IT department for complex technical issues and following escalation processes to ensure timely resolution.
Communicating effectively: Engaging with customers and internal teams through email, Microsoft Teams, telephone, and face-to-face interactions.
Managing and documenting incidents: Accurately recording and overseeing incidents while coordinating with internal and third-party teams for swift resolution.
Contributing to excellent customer service: Upholding our company's reputation through your commitment to quality service and technical proficiency.
Taking personal responsibility: Proactively managing tasks, following through on commitments, and seeking solutions independently rather than waiting for direction.

A Few Things About You
We're seeking individuals with a passion for both customer service and IT support. While prior experience in a contact centre or IT support environment is preferred, we particularly value the following attributes:

Customer Service Excellence: A proven track record in delivering high-quality customer service, with the ability to manage customer expectations and resolve issues effectively.
IT Support Experience: Strong understanding of troubleshooting hardware, software, and network issues.
Excellent communication skills: Both verbal and written, with the ability to explain technical issues clearly and effectively.
Problem-solving abilities: A proactive approach to addressing customer issues and a keen eye for detail.
Adaptability: Ability to thrive in a fast-paced, dynamic environment and work effectively under pressure

Why Join Us?
James Hall & Co. Ltd. have one simple vison: to still be in business in another 50 years!
To make this vision possible we need the best talent to join us on our journey. We are a family company and believe that if we look after our people, they will look after us.

Loyalty Pay - Celebrate your work anniversary with a little extra! You’ll earn an additional £0.25 per hour over the financial year, with the hourly amount increasing the longer you stay with us. Your total is paid as a lump sum in the month following your anniversary.
20% Staff Discount - Enjoy 20% off your shopping in our company-owned SPAR stores — perfect for those everyday essentials and treats.
Annual Leave- Start with a generous 30 days of annual leave, inclusive of Bank Holidays. Entitlement increases with length of service, rewarding your continued commitment.
Health & Wellbeing - All colleagues can access our on-site registered nurses and physiotherapist at Bowland View for confidential support. We also run a year-round programme of health and wellbeing initiatives covering physical, mental, and lifestyle topics.
Company Sick Pay - We offer a Company Sick Pay scheme to support you during periods of ill health, providing peace of mind when you need it most.
Pension & Life Insurance - You will be enrolled into the Nest pension scheme. After two years of service, you will also receive life insurance cover, offering added security for you and your loved ones.
Free Onsite Parking - All colleagues have access to free onsite parking, making your commute more convenient and cost-effective.
Learning & Development - Whether you're looking to build your career or gain new skills, our in-house team will support you with fully funded, accredited training and industry-recognised qualifications.
Grocery Aid Support - Access free, confidential, 24/7 support through Grocery Aid — offering expert advice and help on everything from mental health and financial concerns to legal issues and family support.

For more information about us and the benefits we offer, please head over to our careers page.

Please note if we receive a high number of applicants, we may close the advert early. We advise interested candidates to submit their applications promptly to avoid disappointment.

#JHCHP

Quick apply

Refine Your Search

customer experience specialist jobs in preston, eng

Customer Support & IT Advisor

Niche Claims Handler

Customer Service Agent

Customer Escalations Officer

Safer Travel Officer

Customer Assistant (Specialist) - Counters

Order Processing Specialist

Area Sales Executive

Administrator

New Business Sales Executive

Sales Consultant - Toyota

New Business Development

Appointments Clerk - Radiology Booking Services

Customer Experience Advisor - 30 Hours

Customer Success & Sales Support Coordinator

Planning & Support - Team Manager

Human Factors Specialist

Trainee Cost Specialist - Train to Fit

Quality Assurance Specialist

Chef Assistant

I want to receive the latest job alerts for customer experience specialist in preston, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected