phone operator Work, Jobs in preston, eng (with Salaries)

Scheduler
ENWL —Preston
- £30,101.71 a year
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Business Liaison Officer
ENWL —Preston
- £40,993.44 - £47,293.68 a year
- AutoCAD
- Communication skills
- Employee assistance programme
- Employee discount
4h
Qualified Bus Driver
Stagecoach —Morecambe
- £16.00 - £16.50 an hour
- Overtime
- School
- Employee assistance programme
- Employee discount
Customer Support Agent
Fuuse Limited —Lancaster
- £14 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Frontline Support Agent
Fuuse Limited —Lancaster
- £14 an hour
- 12 hour shift
- Software troubleshooting
- Customer service
- Free parking
- Work from home
Quick apply
Videographer & Editor
Dad The Dish —Preston
- £26,000 - £35,000 a year
- Full-time
- Hybrid work
- Driving
- Flexitime
- Work from home
Quick apply
7d
Hygiene Operator (Patak's)
AB World Foods (Patak's) —Leigh
- £34,294.74 a year
- Full-time
- Power tools
- Construction
- In-person
- Free parking
- Profit sharing
Quick apply
Procurement Administrator
Paltank Ltd —Southport
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- In-person
- Communication skills
Quick apply
8d
Class 1 - Car Transporter Operator
Woodside Logistics Group —Preston
- Full-time
- Driving
Quick apply
Multiskilled Operator RTE (Patak's)
AB World Foods (Patak's) —Leigh
- £27,742.66 a year
- Full-time
- In-person
- Communication skills
- Mechanical knowledge
- Free parking
- Profit sharing
Quick apply
Cover Team (Patak's) | RTE
AB World Foods (Patak's) —Leigh
- £36,072.08 a year
- Full-time
- In-person
- Leadership
- Free parking
- Profit sharing
Quick apply
Business Development Manager - Midlands & North Cluster
Knowsley Inn & Lounge —Knowsley
- £40,000 a year
- Full-time
- CRM software
- Microsoft Office
- Hotel
- Employee assistance programme
Quick apply
13d

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Business Liaison Officer
ENWL —Preston
Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a…
£40,993.44 - £47,293.68 a year
4h
Customer Liaison Officer
M Group —Preston
You will be expected to meet your colleagues and clients onsite and deal with customers face to face and over the telephone.
£28,000 - £30,000 a year

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Scheduler

ENWL -
Preston

Apply Now

Job details

£30,101.71 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: SCHEDULER

As a Scheduler you will be our customer’s first point of contact whether it’s by phone, email or letter. You will manage your own customer accounts, deal with any customer enquiries and make sure our customers have all the information needed to make their appointment go smoothly.

Working as part of a busy, engaged team, you will work and think “logistics” when scheduling customer appointments, making the best use of our engineer’s time to ultimately ensure customer satisfaction and overall productivity.

To drive excellent customer service for our internal and external customers.
Maintain your own productivity and efficiency across all scheduling activities.
Ensure you dispatch all incoming Category A work within the stated 3-hour SLA, prioritising customer safety.
Be a champion for vulnerable customers, ensuring you identify and arrange for any specific needs of the customer regarding their appointment.
Hit daily number of contact attempts and appointments to maximise productivity, utilising a range of communication methods including telephone, email and letters
Proactively work to avoid customer complaints, ensuring you escalate customer requirements or issues quickly.
Keep in regular communication with field engineers to ensure all available calendar slots are fully utilised, factoring geography and authorisation

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

Working Hours:

Our standard working pattern is structured to provide a balanced schedule across the week:

Two days per week: 8:00 AM 4:30 PM
Two days per week: 9:30 AM 6:00 PM
Fridays: Always 8:00 AM 4:30 PM
Additionally:

One in every four Saturdays: 8:00 AM 12:00 PM
(This Saturday shift is paid at time and a half)

What we’re looking for

We welcome applications from individuals with diverse backgrounds and experiences who meet the following criteria:

Proven experience working in a customer service environment;
Proficiency in the use of MS Office;
Excellent written and verbal communication skills;
Ability to work using your own initiative.

What we’re offering

We value your expertise. In return, you’ll receive:

An annual bonus scheme
25 days annual leave
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme
Opportunity for professional development through our L&D function.
Our Commitment to Inclusion

We’re proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger.

If you need any adjustments or support during the application process, please contact our Recruitment Team at [email protected] or call 0845 366 0092 (option 2).

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, a Medical Appointment, Disclosure and Barring Service (DBS), and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable

Apply Now

Refine Your Search

phone operator jobs in preston, eng

Scheduler

Business Liaison Officer

Qualified Bus Driver

Customer Support Agent

Frontline Support Agent

Videographer & Editor

Hygiene Operator (Patak's)

Procurement Administrator

Class 1 - Car Transporter Operator

Multiskilled Operator RTE (Patak's)

Cover Team (Patak's) | RTE

Business Development Manager - Midlands & North Cluster

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