application support analyst Work, Jobs in preston, lan (with Salaries)

Service Desk Analyst
OCU Group —Preston
- Full-time
- Communication skills
Quick apply
Junior Data Analyst
Runshaw College —Leyland
- £2,193 - £31,789 a year
- Data analysis skills
- Paid training
7d
Lead Business Analyst (Technology)
BAE Systems —Preston
- £50,000 a year
- Microsoft Excel
- Communication skills
1d
Lead Data Analyst
BAE Systems —Samlesbury
- From £59,491 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Project management
1d
Senior PMO Analyst
BAE Systems —Preston
- £40,000 a year
- Hybrid work
- SharePoint
9d
Enterprise Systems Analyst, I
Zebra Technologies —Preston
- Full-time
- ERP systems
- SQL
- Bachelor's degree
- Annual leave
- Employee assistance programme
ERP Data Migration Analyst
BAE Systems —Warton
- From £51,772 a year
- ERP systems
- Communication skills
9d
Senior Business Analyst
BAE Systems —Warton
- From £59,491 a year
- Hybrid work
- Management
- Mentoring
2d
Specialist Intelligence Analyst
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
13h
Data Analyst (Post 16 Young People's Service)
Salford Council —Salford
- £39,152 - £41,771 a year
- Microsoft Excel
- Microsoft Office
- Analysis skills
14d
IT Service Operations Lead
BAE Systems —Samlesbury
- From £59,491 a year
- Hybrid work
- Team management
- IT
1d
NMC Cyber Detect Analyst
Police Digital Service —Wigan
- £45,000 a year
- Hybrid work
- English
- Microsoft Office
- Communication skills
- Annual leave
- Work from home
9d
IT Application Analyst
Ummah Welfare Trust —Bolton
- £26,000 - £32,000 a year
- Full-time
- CRM software
- Computer Science
- SQL
Quick apply
2d
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
Security Analyst
Advania UK —Manchester
- £30,000 - £40,000 a year
- Hybrid work
- Azure
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Management
- Laboratory experience
- Computer networking
- Employee assistance programme
Quick apply
9d
Data Analyst
Matalan —Liverpool
- Full-time
- SQL
- Analysis skills
- Communication skills
- Employee discount
Quick apply
1d
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
Business Intelligence Developer
BAE Systems —Warton
- From £51,772 a year
- Hybrid work
- SQL
- Agile
2d
CySOC Analyst
Amentum —Risley
- Full-time
- Computer Science
- Analysis skills
- Computer networking
- Employee assistance programme
- Flexible schedule
18h

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Service Desk Analyst

OCU Group -
Preston

Quick apply

Job details

Permanent | Full-time

Qualifications

Mac OS
ServiceNow
Communication skills

Full job description

Description

The Opportunity

We are looking for a proactive and customer-focused Service Desk Analyst to provide frontline digital support across the business, ensuring colleagues can work safely, productively, and without interruption.

As the first point of contact for IT support, you will log, triage, and resolve incidents and service requests efficiently, delivering a high-quality user experience while escalating more complex issues where needed.

About the job

As a Service Desk Engineer, you will:

Act as first point of contact for IT incidents and service requests
Drive first-contact resolution through structured troubleshooting and knowledge articles
Accurately log, categorise, and prioritise tickets using ITSM tools
Escalate complex issues with clear diagnostics and supporting information
Provide support across Microsoft 365, Windows, macOS, and end-user devices
Support identity and access requests (password resets, MFA, joiners/leavers, permissions)
Monitor ticket trends and highlight recurring issues or emerging incidents
Maintain high-quality communication with users throughout the ticket lifecycle
Contribute to knowledge base articles and continuous service improvement

Skills, Knowledge and Expertise

Strong experience in a busy 1st line or Service Desk environment
Strong troubleshooting skills and high first-contact resolution (FCR) capability
Experience supporting Microsoft 365 and standard end-user applications
Knowledge of identity and access management processes
Confident use of ITSM tools (e.g. ServiceNow, Freshservice)
Strong communication skills with the ability to support non-technical users
Ability to stay calm under pressure and manage multiple priorities

What we offer

OCU offers a flexible and supportive working environment, empowering employees with autonomy, opportunities for professional growth, and a comprehensive benefits package designed to support both career development and wellbeing.
You will be joining a reputable business that is defined by values We care about safety, We make a Positive impact, We lead with Integrity, We deliver to grow, We are One Company United!

About OCU Group

At OCU Group, we don’t just deliver infrastructure - we help power modern life.

As one of the UK’s fastest-growing utility and infrastructure businesses, we deliver complex, nationally critical projects across power, energy transition, water, telecoms, and digital infrastructure. Over the last five years, OCU has grown five-fold to a £1.1bn organisation, expanding both organically and through strategic acquisitions across the UK, Australia, New Zealand and India.

Our growth is driven by ambitious people, operational excellence, and a commitment to doing things properly. We work on projects that genuinely matter by supporting the UK’s energy transition, strengthening essential infrastructure, and helping build more sustainable communities for the future.

Whether you’re an experienced professional looking to take ownership of major projects and influence delivery at scale, or someone starting your career through an apprenticeship, graduate programme, or placement route, OCU offers real opportunity to grow, develop, and make an impact.

We are building a business where high performance, collaboration, innovation, and accountability sit at the centre of our culture. Our people are trusted to lead, encouraged to challenge thinking, and supported to continuously develop their skills and careers.

At OCU, you won’t just join a growing business, you’ll help shape it.

Our Culture & Values

At OCU, our values are at the heart of everything we do. We care about safety, lead with integrity, strive to be better every day, make a positive impact, and deliver to grow, together, as One Company United.

Our Commitment to Inclusion

At OCU Group, we believe diversity, inclusion, and belonging are fundamental to building stronger teams, better ideas, and a more successful business. We welcome applications from people of all backgrounds and are committed to creating an environment where everyone feels valued and supported.

As part of our commitment to fairness and equality, candidates may be asked to complete an equal opportunities monitoring form during the recruitment process. This information is used for monitoring purposes only and plays no part in hiring decisions.

We are proud to be a Disability Confident employer and are committed to offering interviews to candidates with disabilities or long-term health conditions who meet the essential criteria for the role.

To ensure that everyone has a fair opportunity to join our team, please inform us if you require any reasonable adjustments to our recruitment and interview process is, by emailing [email protected].

Quick apply

Refine Your Search

application support analyst jobs in preston, lan

Service Desk Analyst

Junior Data Analyst

Lead Business Analyst (Technology)

Lead Data Analyst

Senior PMO Analyst

Enterprise Systems Analyst, I

ERP Data Migration Analyst

Senior Business Analyst

Specialist Intelligence Analyst

Data Analyst (Post 16 Young People's Service)

IT Service Operations Lead

NMC Cyber Detect Analyst

IT Application Analyst

Service Desk Analyst

Security Analyst

Implementation & Training Lead

Data Analyst

Service Desk Analyst (2nd Line)

Business Intelligence Developer

CySOC Analyst

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