About the Role
The Programme Manager will lead the delivery of multiple digital and transformation programmes across primary care, PCNs, federations, and Integrated Care Systems (ICSs). The postholder will ensure programmes are delivered on time, within scope, and to the high standard expected by Redmoor Health and our NHS partners.
This role requires a strong understanding of general practice operations, digital systems, and the challenges faced by frontline teams. The Programme Manager will work closely with clients, subject matter experts (SMEs), and internal teams to ensure customer satisfaction, identify risks early, and drive meaningful improvement across primary care.
Key Responsibilities
Programme & Project Delivery
- Manage multiple programmes simultaneously, each with their own stakeholders, milestones, deliverables, and risks.
- Develop and maintain programme plans, RAID logs, progress trackers, and financial tracking tools.
- Ensure all programmes are delivered in line with Redmoor Health’s methodologies and quality standards.
- Lead programme meetings, workshops, discovery sessions and progress reviews with clients.
- Monitor programme outcomes and adjust plans as required to keep delivery on track.
Stakeholder Management & Customer Engagement
- Build strong, trusted relationships with NHS clients at all levels (practice, PCN, federation, ICB, system).
- Confidently meet with clients in person and remotely to present updates, facilitate learning, and support decision-making.
- Act as a key contact for allocated programmes, ensuring timely communication and clear expectations.
- Identify risks, dependencies or issues early and work with the client and internal team to mitigate them.
- Ensure high levels of customer satisfaction and escalate concerns promptly.
Understanding of General Practice & NHS Landscape
- Demonstrate a strong understanding of general practice workflows, challenges, and digital systems (e.g., telephony, online consultation tools, GP clinical systems, NHS App).
- Understand primary care contracts, digital priorities, and policy requirements (e.g., PCN DES, GP contract changes, digital standards).
- Use this knowledge to inform programme delivery and advise clients confidently.
Programme Documentation & Reporting
- Produce clear, well-structured materials including reports, slide decks, dashboards, assessments, and programme summaries.
- Translate complex information into accessible content for varied audiences.
- Maintain accurate programme documentation for internal and external use.
Internal Collaboration
- Work closely with the Digital & Transformation Programme Lead to ensure programmes align with Redmoor’s wider strategic goals.
- Collaborate with SMEs, analysts, content teams, and the wider organisation to support consistent delivery across products and programmes.
- Contribute to Redmoor Health’s internal development, including improving tools, refining processes, and sharing best practice.
Continuous Improvement & Professional Development
- Keep up to date with NHS policy, digital transformation trends, and emerging technologies.
- Suggest improvements to programme methodology and internal processes.
- Participate in team learning, knowledge sharing, and development sessions.
Pay: From £35,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Paid volunteer time
- Work from home
Education:
- GCSE or equivalent (required)
Experience:
- Programme management: 2 years (required)
- Primary care: 1 year (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: Hybrid remote in Chorley (Lancashire)
