Customer transformation business Work, Jobs in Preston, Lan (with Salaries)

Customer Transformation Business Analyst
ENWL —Preston
- £51,752.75 - £54,500.00 a year
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
6d
Customer Service Advisor - Weekends
Davies —Preston
- Part-time
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Customer Service Advisor - Evenings
Davies —Preston
- Part-time
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Sales Assistant
Footasylum —Preston
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
12d
AI Solutions Technician
Seriun —Burnley
- £30,000 - £40,000 a year
- Full-time
- Azure
- SharePoint
- Software development
- Work from home
- Employee discount
Quick apply
Group Operations Director
Flavour Warehouse Group —Darwen
- Full-time
- Inventory control
- Customer service
- Microsoft Office
Quick apply
11d
Customer Relations Team Manager
Davies —Preston
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
10d
Social Media & Content Producer
Gym Gear —Preston
- £28,000 - £32,000 a year
- Full-time
- Social media management
- No degree
- Free parking
- Employee discount
Quick apply
4d
Business Analyst - D365 ERP
AO World —Bolton
- Travel
- Free parking
- Employee discount
People Team Associate
EG On The Move Ltd —Blackburn
- Up to £28,500 a year
- 8 hour shift
- Hospitality
- Continuous improvement
- Contracts
- Free parking
- Employee discount
Quick apply
3d
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
4d
Customer Service Team Leader
Blackburn with Darwen Council —Blackburn with Darwen
- £31,022 - £34,434 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
1h
CRM Manager
Hakim Group —Darwen
- £35,000 - £55,000 a year
- Full-time
- Team management
- Leadership
Workplace Operations Lead (TFM)
HM Revenue and Customs —Preston
- £45,544 - £49,523 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Leadership
- Work from home
13d
HR Business Partner
TVS Supply Chain Solutions —Chorley
- Hybrid work
- Training & development
- Communication skills
- Analytics
- Employee assistance programme
- Employee discount
Project Commercial Director
Balfour Beatty —Preston
- Hybrid work
- Continuous improvement
- Mentoring
- Contracts
- Annual leave
5d
Operations Manager Niche and DER
Davies —Preston
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Conflict management
- Employee assistance programme
- Employee discount
Quick apply
10d
Mobile Retail Sales Designer
Wren —Preston
- £26,440 - £50,000 a year
- Weekend availability
- Customer service
- Annual leave
- Employee discount
Quick apply
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Life insurance
Data Engineer
Victrex —Thornton Cleveleys
- £34,000 - £49,500 a year
- Azure
- Agile
8d

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Customer Transformation Business Analyst

ENWL -
Preston

Apply Now

Job details

£51,752.75 - £54,500.00 a year
6 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Car scheme

Qualifications

Stakeholder collaboration
Requirement elicitation
Stakeholder liaison
Business analysis
Process improvement
Requirements gathering workshops
Change management
Professional development mentoring
Training & development
Business requirements
Communication skills

Full job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Customer Transformation Business Analyst

This a 12 month Maternity Cover.

The Customer Transformation Business Analyst works with business stakeholders, colleagues, external partner organisations, and internal support teams to deliver solutions aligned with business strategies and needs. The role holder demonstrates informed knowledge of the business to resolve problems on an ongoing basis and possesses deep expertise in the business capabilities and product lines they support, alongside a detailed understanding of the directorate’s systems, processes, and operational landscape.

What you'll be doing:

Provide day-to-day leadership and support to a small Business Analysis team, ensuring delivery of high-quality outputs aligned to customer and transformation objectives.
Coach and develop team members, building capability in customer-centred analysis, requirements gathering, journey mapping and service design.
Manage team priorities and workload to ensure focus on agreed objectives and successful delivery.
Assess ideas and improvement opportunities from users and stakeholders, developing impact assessments, options appraisals, risk evaluations and recommendations.
Support the development of project mandates, business cases and other governance documentation.
Gather, analyse and document business processes, capabilities, systems and requirements, working closely with business and technical stakeholders.
Lead requirements elicitation and management activities, translating business needs into clear functional and non-functional requirements.
Produce and maintain analysis deliverables, ensuring alignment with agreed standards, methodologies and best practice.
Develop stakeholder engagement approaches and facilitate workshops, interviews and feedback sessions.
Plan and support user acceptance testing, including test scenario development, execution and outcome review.
Maintain process documentation and reusable knowledge assets, supporting continuous improvement and knowledge sharing.
Support change implementation activities, including pilots, cutovers, issue management and post-implementation review.
Contribute to the use of business analysis and process modelling tools and techniques to support service improvement.
Manage relationships with third-party telephony suppliers, ensuring successful delivery of customer-focused change initiatives through effective requirements management, testing, financial oversight and stakeholder engagement.

What you'll need:

Significant experience in a Business Analysis role, including requirements elicitation, process mapping, task analysis and translating business needs into effective solutions.
Experience supporting business change, service improvement and technology-enabled transformation programmes.
Strong understanding of business processes and service delivery, with the ability to identify, evaluate and implement improvement opportunities.
Excellent communication skills, with the ability to engage and influence a broad range of technical and non-technical stakeholders.
Strong stakeholder management skills, including experience working with senior leaders to shape decisions and drive outcomes.
Experience gathering, analysing and interpreting customer, business and operational insights to inform service improvements.
Proven ability to produce high-quality business analysis artefacts, including requirements documentation, impact assessments, options appraisals and business cases.
Experience translating high-level business requirements into detailed functional and non-functional requirements and supporting their delivery through to implementation.
Understanding of business change delivery, including dependencies, risks, testing, implementation and benefits realisation.
Experience facilitating workshops and collaborating with cross-functional teams to deliver change.
Knowledge of business analysis tools, techniques and methodologies, and the ability to apply them appropriately to different scenarios.

What we're offering:

We value your expertise. In return, you’ll receive:

An annual bonus scheme
Electric car scheme
Twenty-five days annual leave plus bank holidays
Private healthcare
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme and opportunity for professional development through our L&D function.

At Electricity North West, our people important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve.

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at [email protected] or on 0845 366 0092 (option 2)

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to nature of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.

Apply Now

Refine Your Search

customer transformation business jobs in preston, lan

Customer Transformation Business Analyst

Customer Service Advisor - Weekends

Customer Service Advisor - Evenings

Sales Assistant

AI Solutions Technician

Group Operations Director

Customer Relations Team Manager

Social Media & Content Producer

Business Analyst - D365 ERP

People Team Associate

Director of Customer Experience

Customer Service Team Leader

CRM Manager

Workplace Operations Lead (TFM)

HR Business Partner

Project Commercial Director

Operations Manager Niche and DER

Mobile Retail Sales Designer

Assistant General Manager-Experience & Innovation

Data Engineer

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