Customer service consultant Work, Jobs in Preston (with Salaries)

Customer Service Consultant
HSBC Global Services Limited —Lancaster
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
12d
Customer Service Consultant
Skipton Building Society —Cleveleys
- Up to £26,500 a year
- Full-time
- Time management
- Annual leave
- Employee assistance programme
12d
Sales/ Customer Service and admin Consultant
Eco4 Energy Saving —Blackburn
- From £12.71 an hour
- Temporary
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
Quick apply
3d
Team Member
NEXT —Preston
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
10d
Recruitment Consultant
ABS Commercial Solutions —Chorley
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Civil engineering
- Recruiting
- IT
- Free parking
- Referral programme
Quick apply
10d
Sales Travel Consultant
Flight Centre Brand —Victoria
- £70,000 - £138,000 a year
- Full-time
- Organisational skills
Sales Consultant - Toyota
Vantage Motor Group —Preston
- £23,500.00 - £24,541.10 a year
- Full-time
- Sales
- Annual leave
- Employee discount
Health and Safety Consultant
NFU Mutual —Preston
- £50,000 - £55,000 a year
- Full-time
- Microsoft Word
- Travel
- Financial services
- Annual leave
- Work from home
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Preston
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Sales Consultant
Cox Motor Group —Blackpool
- From £45,000 a year
- Full-time
- Microsoft Word
- Sales
- Driving
Quick apply
9d
Travel Consultant - Lancaster
Hays Travel —Lancaster
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Sales Consultant - Destinology (Hybrid or Remote)
Brooklyn Travel —Bolton
- £25,000 - £30,000 a year
- Hybrid work
- Sales
- Organisational skills
- Communication skills
Quick apply
3d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Preston
- £3,800 a month
- Full-time
- Sales
Quick apply
Universal Banker
HSBC Global Services Limited —Bolton
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
10d
Administrator
Quilter —Blackpool
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Sales Consultant
Arnold Clark —Preston
- £40,000 - £45,000 a year
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee discount
10d
Senior Systems Support Specialist
East Lancashire Hospitals NHS Trust —Lancaster
- £32,073 - £39,043 a year
- Part-time
- GP surgery experience
- Patient care
12d
Waiting List Coordinator
University Hospitals of Morecambe Bay NHS Foundation Trust —Lancaster
- £25,760 - £27,476 a year
- Full-time
- Customer service
5d
SALES EXECUTIVE
Verisure Services (UK) Limited —Preston
- £3,800 - £6,000 a month
- Full-time
- Sales
Quick apply
Travel Consultant - Burnley
Hays Travel —Burnley
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount

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Customer Service Consultant

HSBC Global Services Limited -
Lancaster

Apply Now

Job details

Full-time
From £27,200 a year
12 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
Play an integral part in customer education around HSBC digital services and fraud awareness
Identify customers who are in vulnerable situations and determine the best way we can support them
Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

customer service consultant jobs in preston

Customer Service Consultant

Customer Service Consultant

Sales/ Customer Service and admin Consultant

Team Member

Recruitment Consultant

Sales Travel Consultant

Sales Consultant - Toyota

Health and Safety Consultant

JUNIOR SALES CONSULTANT

Sales Consultant

Travel Consultant - Lancaster

Travel Sales Consultant - Destinology (Hybrid or Remote)

JUNIOR SALES ADVISOR

Universal Banker

Administrator

Sales Consultant

Senior Systems Support Specialist

Waiting List Coordinator

SALES EXECUTIVE

Travel Consultant - Burnley

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