Customer experience manager Work, Jobs in Preston Brook, Chs (with Salaries)

Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Key Account Manager
DCBL —Runcorn
- £40,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
- Employee assistance programme
Quick apply
14d
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
General Manager - Liverpool
Gravity —Liverpool
- £62,460 a year
- Weekend availability
- Management
- Organisational skills
- IT
- Employee discount
8d
Operations Manager
Popeyes UK —Liverpool
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Shop Supervisor
Sayers and Poundbakery Ltd —Runcorn
- £13.21 an hour
- Part-time
- Management
- In-person
- Retail management
- Store discount
- Employee discount
Quick apply
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Shift Manager
GXO Logistics —Widnes
- Up to £40,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Commercial Support Manager
EMR Group —Warrington
- Full-time
- Customer service
- Travel
- IT
- Annual leave
Quick apply
Operations Manager
Aspens —Liverpool
- £50,000 - £55,000 a year
- Hospitality
- Computer skills
- Leadership
- Annual leave
Customer Liaison Manager
Solus Accident Repair Centres —Warrington
- £30,000 - £40,000 a year
- Full-time
- Remote
- Employee discount
7d
Guest Experience, Marketing & Partnerships Manager
Holiday lets —Prestwich
- £35,000 a year
- Part-time
- Hospitality
- Sales
- In-person
- Flexible schedule
Quick apply
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
General Manager
Homebrew Tap Frodsham —Frodsham
- From £29,120 a year
- Full-time
- Hospitality
- Management
- Sales
- Employee discount
Quick apply
Repair Coordinator
Stannah —Warrington
- Full-time
- Customer service
- IT
- Office experience
- Free parking
- Annual leave
Quick apply
Network Planning Manager
EMR Group —Warrington
- Full-time
- Computer networking
- IT
- Communication skills
- Annual leave
Quick apply
13d
Senior Manager - Customer Services Business Operations
The Co-operative Bank —Manchester
- Up to £90,000 a year
- Full-time
- Hybrid work
- Financial services
4d
Customer and Trading Manager - Nightshift
Sainsbury's —Ellesmere Port
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Service Colleague (Express)
ASDA —Runcorn
- £13.10 an hour
- 8 hour shift
- Employee assistance programme
- Employee discount
10d

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customer experience manager jobs near preston brook, chs

Hire Desk Team Leader

Hire Safe Solutions Ltd -
Runcorn

Quick apply

Job details

Permanent | Full-time
From £35,000 a year

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Referral programme
On-site parking

Qualifications

Management
Customer service
Microsoft Office
Supervising experience
Team management
Organisational skills
Communication skills

Full job description

Job Summary
Reporting to the Director of Operational Excellence, the Hire Desk Team Leader is responsible for supporting the day-to-day running of the hire desk, ensuring excellent customer service, efficient operations, and consistent service delivery.

This role acts as a key link between customers, sales, transport, fulfilment, engineering, and operations, helping to ensure powered access equipment is hired out safely, efficiently, and in line with company standards.

The Hire Desk Team Leader provides hands-on supervision to the team, supporting performance, resolving issues, and maintaining smooth operations.

Duties

Team Support & Supervision

Support, coach, and guide a team of Hire Desk Controllers
Assist in setting daily priorities and allocating workload
Act as the first point of escalation for team queries and issues
Support onboarding and training of new team members
Encourage a positive, customer-focused team environment

Customer Service

Support the handling of customer enquiries, quotations, and hire contracts
Ensure service standards are maintained across all customers
Resolve escalated customer issues in a timely and professional manner
Provide guidance on product selection, availability, and hire terms
Build strong day-to-day relationships with customers

Hire Desk Operations

Oversee daily hire desk activities including on-hires, off-hires, and extensions
Ensure accuracy of bookings, contracts, and system updates
Liaise with transport and engineering teams to support delivery and collection schedules
Ensure processes are followed in line with company policies

Systems & Processes

Support the effective use of hire desk systems and internal apps
Ensure data is accurate and kept up to date
Assist with improving simple processes to increase efficiency
Support basic reporting and data tracking

Commercial Support

Support Business Development Managers with account coordination and service delivery
Identify opportunities to maximise hires and utilisation
Assist in maintaining strong customer relationships to support repeat business

Quality & Performance

Support monitoring of key KPIs (e.g. response times, contract accuracy, customer service)
Help ensure consistency across customer interactions
Identify and flag opportunities for operational improvement
Follow all SHEQ procedures and company standards
Provide cover across the team during absences or peak periods

Experience

Experience in a hire desk, customer service, or coordination role
Previous supervisory or team leader experience
Strong communication and organisational skills
Ability to manage multiple priorities in a busy environment
Good working knowledge of hire desk systems and Microsoft Office
Customer-focused with a proactive, problem-solving approach
Knowledge of powered access equipment and regulations (desirable)

The Company

At Hire Safe Solutions, we’re proud to be a leading provider of powered access solutions and related products for working at height. Since our founding in 2013, we’ve built a reputation for being honest, reliable, and responsive.

We strive to be the most respected powered access provider by delivering exceptional service, uncompromising safety, and innovative solutions that elevate our customers’ success and set new standards across the industry.

We’re passionate about our customers, our team, and the power of innovation. Our business is constantly evolving to meet the changing needs of our clients and to stay ahead in a dynamic market.

Safety is at the heart of everything we do. With curious minds and a forward-thinking approach, we’re committed to being at the cutting edge of powered access technology. Our fast-paced, collaborative environment thrives on purposeful communication and genuine interest in our customers and their businesses.

We take pride in helping businesses deliver their projects successfully - offering expert guidance and tailored solutions so they can focus on what they do best: growing and making money.

When our customers succeed, we succeed. When our people grow, our business grows with them.

Why work with us

We're a fast-growing, people-first business where ideas turn into action and doing things right is how success is built.

Competitive salary
26 days annual leave + bank holidays
Private medical insurance & health cash plan
Group life assurance, critical illness cover & income protection
Pension - employer match up to 10%

Apply Now - Lets build a safer, sustainable future together.

Pay: From £35,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Referral programme

Experience:

Team management: 1 year (required)
Powered access or Plant: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in preston brook, chs

Hire Desk Team Leader

Head of Customer Experience

Key Account Manager

Customer Service Manager

General Manager - Liverpool

Operations Manager

Shop Supervisor

Customer Experience Team Manager

Shift Manager

Commercial Support Manager

Operations Manager

Customer Liaison Manager

Guest Experience, Marketing & Partnerships Manager

Customer Experience Manager

General Manager

Repair Coordinator

Network Planning Manager

Senior Manager - Customer Services Business Operations

Customer and Trading Manager - Nightshift

Service Colleague (Express)

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