Customer representative Work, Jobs in Prestonpans, Eln (with Salaries)

Customer Services Lead Agent (KLM/AF)
Swissport International AG —Edinburgh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
6d
Customer Representative - Edinburgh
Nationwide Building Society —Edinburgh
- From £25,250 a year
- Full-time
- Customer service
- Banking
15h
Freelance In Person Event Specialist - Edinburgh, Scotland
Visit.org —Edinburgh
- Temporary
- Customer service
- English
- Travel
Quick apply
Tenants Liaison Officer
Kier Group —Dalkeith
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
Customer Service Representative
Hertz —Edinburgh
- Full-time
- Sales
- Customer service
- English
Client Services Executive
Streamline Corporate Ltd —Edinburgh
- £26,500 - £28,200 a year
- Microsoft Excel
- Organisational skills
- Financial services
- Employee assistance programme
- Employee discount
Quick apply
5d
Sales - Sales Advisor - UK
New Look —Livingston
- Part-time
Venue Sales Representative
Octopus Energy Group —Edinburgh
- £26,300 a year
- Weekend availability
- IT
Quick apply
Sales Canvasser
Ringtons —Bonnyrigg
- £25,620 - £35,000 a year
- Part-time
- Microsoft Word
- Customer service
- In-person
- Employee assistance programme
- Flexible schedule
Quick apply
7d
Learning Adviser (LW)
NHS Scotland —Glenrothes
- £34,544 - £43,039 a year
- Full-time
- Customer service
- Care experience
- Travel
1d
Field Sales Representative
SGD Management Limited —Currie
- £28,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Store discount
- Employee discount
Quick apply
12d
Team Leader - Night Stock Flow
B&Q —Edinburgh
- £26,945.10 - £29,066.31 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Trading Team Manager
B&Q —Edinburgh
- £33,000 - £36,000 a year
- Part-time
- Annual leave
- Employee assistance programme
8h
Head of Hospitality - Food & Beverage
Filmhouse —Edinburgh
- £38,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
Catering Assistant AA
NHS Scotland —Dunfermline
- £26,696 - £28,988 a year
6d
Head of Hospitality & Events
BaxterStorey UK —Edinburgh
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Restaurant Host/Hostess
Port of Leith Distillery Bar —Edinburgh
- £12.71 an hour
- Overtime
- Serving
- Hospitality
- Bar
- Employee discount
Quick apply
1d
Customer Service Representative
Optos —Dunfermline
- Customer service
- Microsoft Office
- Communication skills
Food Service Auditor, Scotland (Independent Contractor)
NSF International —Edinburgh
- Weekend availability
- Hospitality
- Microsoft Office
- Driving
- Flexible schedule
6d
Jetty and Logistics Operations Manager
Defence Equipment and Support —Fife
- £36,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Annual leave
- Employee discount
5d

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customer representative jobs near prestonpans, eln

Customer Services Lead Agent (KLM/AF)

Swissport International AG -
Edinburgh

Apply Now

Job details

Full-time | Fixed term contract
6 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Management
Customer service
GCSE
English
Microsoft Office
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

Overview:

Job Summary

Customer Services Lead Agent for AF/KLM.

Contract: Fixed term until 31/10/2026

To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health & safety are maintained.

This role will be a secondment for internal applicants.

Responsibilities:

Job Responsibilities

Lead, motivate and organise the Customer Service Agents on shift to ensure that Airline quality and punctuality standards and Swissport performance standards are met in the most cost effective-fashion.
Review the performance of all agents on shift, to identify areas for improvement, to provide immediate training and to refer for further training where appropriate, to maintain the highest level of effectiveness and professionalism.
Act as the first line contact for all staff on shift, in order to help staff solve problems accurately and with customer and Swissport guidelines.
To act as a role model in all dealings with others and to ensure new staff are coached and supported to reach optimum performance as quickly as possible, in order to aid retention and development of staff.
To deal effectively with passengers ineligible to fly or causing difficulties, in a professional effective manner, in order to minimise disruption on station or delay to normal activities.
To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party. To promptly implement appropriate emergency procedures as required and report all safety and security risks, promptly and through the correct channels.
Forge professional and effective working relationships with own team, supervisors, airline customers and their representatives, in order to maintain and develop Swissport's reputation. To willingly share knowledge and own experience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.
Consistently demonstrate a high standard of appearance and time keeping, in order to maintain the visual and professional status of Swissport
Undertake additional duties assigned by the Duty Manager or Service Delivery Manager.
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
Ensure all safety and security processes and procedures are complied with at all times
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
Any other duties that may be required

Qualifications:

Qualifications and Competencies

In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
Microsoft Office (Excel, Work, PowerPoint) skills and experience required
Minimum 1 years' experience or equivalent in a Customer Service role
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Must be able and willing to type and learn airline specific computer systems
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather if required
Passionate about customer service
Leadership and people management skills
A proven ability to problem solving and decision-making experiences.
Planning, organisational skills with effective communication skills both verbally and written
Commitment to continuous improvement and must have relevant work experience
Self-motivated and able to work independently
Previous experience working in an aviation environment is desired
Ability to speak additional languages is desired
A good understanding of all regulatory and recommended procedures that relate to the airport environment

Apply Now

Refine Your Search

customer representative jobs in prestonpans, eln

Customer Services Lead Agent (KLM/AF)

Customer Representative - Edinburgh

Freelance In Person Event Specialist - Edinburgh, Scotland

Tenants Liaison Officer

Customer Service Representative

Client Services Executive

Sales - Sales Advisor - UK

Venue Sales Representative

Sales Canvasser

Learning Adviser (LW)

Field Sales Representative

Team Leader - Night Stock Flow

Trading Team Manager

Head of Hospitality - Food & Beverage

Catering Assistant AA

Head of Hospitality & Events

Restaurant Host/Hostess

Customer Service Representative

Food Service Auditor, Scotland (Independent Contractor)

Jetty and Logistics Operations Manager

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