The Role
We’re looking for a proactive and detail-driven Commercial Co-Ordinator to support the commercial manager and play a large role in the management of customer relations, marketing activities, meeting co-ordination and requests for quotation. In this hands-on role, you’ll co-ordinate day-to-day customer communication, ensuring high standards of customer care are prioritised to enhance customer experience and create commercial opportunities.
You’ll play a critical part in developing existing customer accounts, logging and anaylsing RFQ performance metrics, analysing competitor performance, analysing potential markets along with target companies that align with GMS offerings, planning and managing meeting schedules and marketing events, and ensuring timely and accurate information flow to customers.
Along the way, you’ll build strong relationships with suppliers and customers, delivering consistency high standards of service and clear communication.
If you enjoy solving investigative challenges and thrive in a fast-paced, international environment, this is your opportunity to make a real impact.
The Company
Global Manufacturing Supplies are a privately-owned limited enterprise dedicated to the support and well-being of our partners and employees alike. Established in 1998 and based in the Tyne Valley, GMS draws on extensive technical expertise and a broad manufacturing network to reliably manage global supply chains and ensure the quality of engineered components for industries around the world.
Our company culture is based around our four values of;
Trust - Be transparent, ethical and accountable
Quality - Strive to get it right first time, be data driven to become the best in class
Challenge - Be curious, innovative and solutions focused
Empathy - Understanding and supporting ourselves, our customers, and our suppliers
Understanding and supporting ourselves, our customers, and our suppliers
Responsibilities
· Organising and administration of meetings and events
· Processing RFQs and Updating CRM/ERP systems
· Tracking RFQ metrics, taking care to uphold accuracy
· Tracking first delivery and timelines, ensuring customers receive clear and professional communication regarding delivery timing
· Following up on customer care actions
· Handling day-to-day customer admin
· Supporting account growth activities
· Understand and comply with QMS and health and safety requirements
Requirements
1. Key
· Minimum 2 years’ experience in customer relationship management or a similar administrative role
· Good working knowledge of CRM systems (eg. Hubspot), Microsoft Office (especially Excel), and planning tools with the ability to identify and optimise processes
· Strong organisational and problem-solving skills
· Ability to manage multiple priorities
· Strong communicator with confidence speaking to customers and international suppliers
· A drive to meet new people, attend events, and confidence to develop our current customer base
2. Desirable (but not essential)
· Experience in engineering & manufacturing
· Recognised qualification in business administration or customer service
What We Offer
A pivotal role with real responsibility and the ability to make a meaningful impact .
The opportunity to contribute to shaping and improving commercial processes and the department in general.
A positive working environment with an emphasis on supporting employees through shared values.
Pay
Up to £29,000 depending on experience
Benefits
· Company pension scheme
· Company health plan
· Additional 1 day leave on birthday
· Additional annual leave entitlement upon completing key length of service
· 5 days paid sick leave, following probationary period
Work Location
On-site with the opportunity to work one day from home weekly upon successful completion of your probationary period.
Apply
If you’re someone who enjoys working in a fast-paced and varied commercial environment we’d like to hear from you.
Pay: £26,000.00-£29,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: Hybrid remote in Prudhoe NE42 6PX
