At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management and rehabilitation. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8 Star rating by Trustpilot, we provide an excellent service for the client from start to finish.
We are on the lookout for motivated individual to join our IT team as a Business Analyst. The ideal candidate will be responsible for facilitating and coordinating all aspects of the IT change management process to ensure seamless and efficient changes within the IT infrastructure. This role ensures changes are thoroughly assessed, authorised, prioritised, and implemented in alignment with organisational and compliance standards (such as ISO27001), minimising risk to operational stability and service delivery. The Analyst works collaboratively across departments to manage the impact of changes, reduce service disruption, and maintain high levels of system performance.
Responsibilities
- Act as the primary point of contact for the IT change management process, overseeing and coordinating all change requests and ensuring they follow established protocols.
- Evaluate the risk and potential impact of each change on system operations, customer data security, and compliance standards, particularly focusing on ISO27001.
- Maintain accurate and comprehensive records of all change requests, approvals, implementations, and post-implementation reviews to ensure audit readiness.
- Regularly assess and improve change management processes to increase efficiency and reduce the frequency and impact of failed changes.
- Organise Change Advisory Board (CAB) meetings by setting agendas, taking minutes, and following up on any action items. They will ensure all necessary team members are informed about upcoming changes and given the opportunity to provide feedback.
- Work closely with IT, operations, and relevant department heads to coordinate change approvals and maintain effective communication throughout the change lifecycle.
About You
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.
Person Specification:
- Able to assess risks, impacts, and dependencies with strong attention to detail.
- Excellent verbal and written skills to clearly convey change information to both technical and non-technical audiences.
- Highly organised and able to manage multiple change requests simultaneously, ensuring deadlines are met.
- Works well with colleagues across departments, promoting a collaborative and supportive environment.
- Comfortable working in a dynamic, evolving environment and adjusting to changing business and IT needs.
- Demonstrates a strong understanding of change management frameworks including ITIL.
- Able to thoroughly analyse proposed changes, assess potential risks and impacts on IT systems and business processes, and make recommendations that support informed decision-making within the change management process.
- Manages multiple tasks and priorities effectively, meeting deadlines while ensuring quality standards are upheld Has a track record of working effectively within teams in a business environment, balancing individual and collective responsibilities, and supporting colleagues in achieving shared outcomes.
- Approaches work with a flexible, adaptable attitude, willing to adjust priorities and take on new responsibilities as required.
- Committed to continuous improvement of skills and knowledge, actively seeking opportunities for training and development to enhance performance and keep up with industry trends and best practices.
About Us
At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, wellbeing, and fosters your growth.
What We Offer
- Competitive Salary depending on experience
- Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
- Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application).
- Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits like the Corporate Metro Scheme and Bike to Work Scheme (T&C's apply).
- Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
- Social and Charitable Events: Across the year we host a range of events, including a Christmas party, as well as an Annual Awards Night. Each year we support a local charity and host numerous fundraising events to raise money for a good cause.
Working Hours
This role is Full Time based on 35 Hours per week. The location for this role is flexible.
Next Steps?
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. After this if you are successful, you will be invited to a face-to-face interview.
If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.
We look forward to reviewing your application!
INDMP
Job Type: Full-time
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Referral programme
Application question(s):
- Do you require sponsorship to work in the UK? If so, from when?
Experience:
- Change management: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Newcastle upon Tyne NE6 1PL
