Salary Circa £25,000 per annum
Contract type Permanent
Location Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)
Full Time
This is a permanent, , full time
The Vacancy
As Data Operations Executive you will play a crucial role in helping us reach our fundraising targets and delivered excellent supporter experience through your support of the charity’s CRM system, Salesforce. You will have experience or a theoretical understanding of working with data and a CRM system. We are looking for someone who is keen to learn, has an excellent eye for detail, enjoys balancing multiple priorities, and most importantly, loves working with colleagues to deliver exceptional supporter experience and continuous improvements. You will have the ability to shape vital processes within a rapidly growing organisation that is putting data at the centre of its operations.
MAIN DUTIES & RESPONSIBILITIES:
Provide 1st Line support for requests received into the team’s ticketing system, triaging all incoming tickets and either resolving, providing self-help guides, or escalating as appropriate.
Analyse support tickets to identify recurring themes which may suggest changes to Salesforce are required, additional training is necessary, or changes to processes are required.
Act as our document custodian, ensuring our documentation is always up-to-date and relevant for its purpose and checking in with document owners when a review is needed.
Create new documents such as ‘How To’ guides to a high standard which are straightforward using non-technical language.
Establish relationships with stakeholders across the organisation and help them resolve data issues and requests.
Assist the Data Operations Manager, Senior Data Operations Officer, and the Data Operations Officers in improving business processes for the successful and efficient management of supporter data.
Work with the Data Operations Officers to perform simple ad-hoc imports of data into Salesforce that cannot be processed by automated means.
Import data and see errors through to completion by either resolving the problem or escalating where appropriate.
Support the Data Operations Officers in delivering an ongoing training programme to all employees.
Other data management tasks from time to time as identified by the Data Operations Manager
WHAT WE ARE LOOKING FOR:
Understanding of data protection/GDPR legislation and its implementation.
Intermediate Excel knowledge (VLOOKUP’s).
Experience of providing customer service to customers or users of a system
Experience of working with data sets, either in a CRM system or Excel-based system.
Excellent verbal and written communication skills.
The ability to communicate technical information to non-technical people in a supportive and easy to understand way.
A creative, positive, and proactive approach to problem-solving
Good self-awareness with a willingness to learn new skills.
Ability to manage multiple tasks simultaneously
The closing date for applications is the 9th August 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
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The Values
Innovation
We are creative and fearless in our work.
Accountability
We take ownership of our work and lead from the front.
Teamwork
We collaborate widely and build supportive environments.
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The Charity
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
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It is important to offer a range of benefits which are designed to meet both the organisational and individual needs, are market competitive and designed to attract and retain employees.
Holiday entitlement
Healthcare
Sick pay
Pension
Cycle to work scheme
Family friendly policies
Learning & development
