Business support manager Work, Jobs in Pudsey, Wyk (with Salaries)

Customer Partnership Manager
Nexus Vehicle Rental —Pudsey
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Life insurance
Quick apply
5d
Business Manager
Quantik —Leeds
- £45,000 - £55,000 a year
- Part-time
- CRM software
- Business development
- Human resources
- Annual leave
Quick apply
6d
Change & Implementation Manager
thebigword —Leeds
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
11d
Business Support Manager
Leeds Teaching Hospitals NHS Trust —Leeds
- £39,959 - £48,117 a year
- Full-time
- Analysis skills
- Communication skills
- Teaching
5d
Compliance Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 - £60,000 a year
- Full-time
Quick apply
Payroll Manager (UK & EU)
Vintage.com —Leeds
- £55,000 - £62,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- Tax experience
Quick apply
Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
8d
Estate Agent
The Property Experts —Pudsey
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Finance Manager
A W Hainsworth & Sons Ltd —Pudsey
- £45,000 - £55,000 a year
- Full-time
- ERP systems
- IT
- In-person
- Free parking
- Flexible schedule
Quick apply
Golf Relations Manager
Clubhouse Sports Media Ltd —Bradford
- £27,000 - £32,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
6d
Catering Business Development Manager
GT Produce Ltd —Leeds
- £40,000 a year
- Sales
- Microsoft Office
- Supervising experience
Quick apply
7d
Client Liaison Manager
Avery Healthcare —Leeds
- £29,250 a year
- Sales
Quick apply
Strategy & Insight Manager
Vintage.com —Leeds
- £36,000 - £46,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Presentation skills
Quick apply
5d
Business Strategy Implementation Manager
Third Theory Consulting Ltd —Leeds
- £60,000 a year
- Analysis skills
- Project management
- Bachelor's degree
- Referral programme
Quick apply
8d
Property Operations Assistant (Full Time)
Allsop Letting and Management —Leeds
- £30,000 - £34,000 a year
- Full-time
- In-person
- Office experience
Quick apply
EU Cx Manager
Vintage.com —Morley
- Full-time
- Management
- Customer service
- IT
Quick apply
Commissioning Operations Manager
Orchard Healthcare Group —Harrogate
- £60,000 - £65,000 a year
- Full-time
- Business development
- Communication skills
- Marketing
- Employee assistance programme
Quick apply
Business Process Improvement Manager
Enfocus Business Solutions Ltd —Leeds
- £72,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Head of Marketing
Aspire Property Group —Leeds
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- English
- SQL
- Project management
- Work from home
- Bereavement leave
Quick apply
3d

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Customer Partnership Manager

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
5 days ago

Benefits

Cycle to work scheme
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Management
English
Supervising experience
Continuous improvement
NVQ

Full job description

At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK’s leader in tech-enabled business mobility, we go the extra mile to deliver cu ing-edge solutions that drive real impact. We’re looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results – because at Nexus, we lead by example, push boundaries, and succeed together.

Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category.

At Nexus, we’re always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop.

This attitude drives everything we do – for our customers, our people and our suppliers – and is grounded in the synergy of four core values.

Never stop evolving
Never stop anticipating
Never stop committing
Never stop collaborating

About the role

As Customer Partnership Manager, you will take full ownership of the day-to-day performance of our frontline customer contact operation across telephony, email, live chat, administration and vehicle sourcing activity.

You will be accountable for ensuring service levels are consistently achieved, customer interactions meet quality standards, and operational performance supports the wider business.

This role is hands-on, performance-led and delivery-focused.

What you'll do

Full operational ownership of all inbound and outbound customer contact channels, ensuring SLAs and response times are delivered consistently.
Leading the frontline operation to ensure new hire and booking requests are processed accurately, efficiently and within agreed service levels.
Managing outsourced client relationships where Nexus delivers contact centre and sourcing services on their behalf, ensuring contractual SLAs, service standards and reporting requirements are consistently achieved, and client confidence is maintained.
Working alongside our planning manager, you will manage real-time performance across all channels — monitoring volumes, queue times, backlogs, productivity and utilisation — taking immediate corrective action where required.
Driving performance against key operational KPIs including:
Service Level & Abandonment
Response & Resolution Times
Average Handling Time
Productivity & Utilisation
Quality Customer Interactions
Accuracy of administrative processing
Outsourced Partner SLA & Quality Performance
Providing clear daily direction to our Customer Partnership Team Leaders and Rental Support Agents, setting priorities and reallocating resource to manage demand fluctuations.
Leading structured performance management through regular 1:1s, coaching and objective setting, addressing underperformance in line with Nexus policies and standards.
Acting as the operational escalation point for complex or high-impact customer issues, ensuring swift and professional resolution.
Maintaining strong oversight of administrative workflows to ensure accuracy, attention to detail and timely completion of all back-office activity.
Embedding a genuine “customer first” culture across the frontline team, ensuring every interaction reflects Nexus values.
Supporting recruitment, onboarding and ongoing development of frontline colleagues to build capability and resilience within the operation.
Driving continuous improvement across contact handling, admin processes and team performance, identifying trends and implementing practical solutions.

About you

Visible and present within the operation.
Data-led and commercially aware.
Clear, direct and consistent in your standards.
Comfortable representing Nexus in client-facing operational discussions.
Confident handling performance scrutiny.
Relentless in driving continuous improvement.

Desirable Experience

An experienced Contact Centre Manager with a background of developing successful teams.
Proven track record of coaching and developing teams within an understanding of coaching methodologies.
Great stakeholder management skills at all levels.
Customer Services NVQ level 3 / coaching qualifications.
Experience of the automotive / rental sector desire.
Strong understanding of forecasting, planning and MI tools.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Private medical insurance

Experience:

people management in a contact centre: 3 years (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

business support manager jobs in pudsey, wyk

Customer Partnership Manager

Business Manager

Change & Implementation Manager

Customer Resolution Team Leader

Business Support Manager

Compliance Manager

Payroll Manager (UK & EU)

Customer Service & Planning Manager

Estate Agent

Finance Manager

Golf Relations Manager

Catering Business Development Manager

Client Liaison Manager

Strategy & Insight Manager

Business Strategy Implementation Manager

Property Operations Assistant (Full Time)

EU Cx Manager

Commissioning Operations Manager

Business Process Improvement Manager

Head of Marketing

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