Line lead Work, Jobs in Pudsey, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Spot Checker
Vision Care Services —Bradford
- £28,200 a year
- Part-time
- No experience needed
- Supervising experience
- In-person
- Referral programme
Quick apply
10d
Police Officer - Leeds
British Transport Police —Leeds
- £32,472 - £50,256 a year
- Communication skills
Quick apply
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Bench General Manager
Five Guys UK —Leeds
- From £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
Line Leader
Heineken International B.V. —Tadcaster
- £58,500 a year
- Full-time
- Management
- Continuous improvement
Quick apply
11d
Line Leader
Goldenfry Foods Ltd —Wetherby
- £34,785.22 - £37,172.44 a year
- Weekend availability
- In-person
- Leadership
- Communication skills
Quick apply
12d
Lead Clinician
Outcomes First Group —Leeds
- £50,000 - £60,000 a year
- Monday to Friday
- School
Trainee Installation Manager
Home Decor GB Ltd —Leeds
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
Planner
Equans —Bradford
- Civil engineering
- Microsoft Excel
- Contracts
- Annual leave
- Employee assistance programme
Bridge Manager
The Featherstone Academy —Pontefract
- £32,578 - £34,812 a year
- Full-time
- Working with children
- Mentoring
- Teaching
- Free parking
- Health & wellbeing programme
Quick apply
13d
Retail Team Leader
Travelex —Pudsey
- £28,860 a year
- Overtime
- Customer service
- Employee discount
13d
Operations Manager
Britsafe Limited —Leeds
- £47,000 a year
- Full-time
- Management
- Customer service
- Driving
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
9d
driver 48hrs Mon-Saturday
Alliance Healthcare —Leeds
- £36,840.96 a year
- Overtime
- Customer service
- Driving
- Communication skills
- Employee assistance programme
Commercial Relationship Manager
Anchor —Leeds
- £48,000 a year
- Analysis skills
- Travel
12d
Senior Customer Service Advisor
Barclays —Bradford
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Shift Manager
Five Guys UK —Leeds
- From £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
Business Manager
Quantik —Leeds
- £45,000 - £55,000 a year
- Part-time
- CRM software
- Business development
- Human resources
- Annual leave
Quick apply
11d
Operations Supervisor – Leeds
Showsec —Leeds
- £31,895 - £36,105 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
3d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

line lead jobs in pudsey, wyk

Customer Resolution Team Leader

Spot Checker

Police Officer - Leeds

Large and Complex Loss Handler

Bench General Manager

Line Leader

Line Leader

Lead Clinician

Trainee Installation Manager

Planner

Bridge Manager

Retail Team Leader

Operations Manager

Customer Services Team Leader

driver 48hrs Mon-Saturday

Commercial Relationship Manager

Senior Customer Service Advisor

Shift Manager

Business Manager

Operations Supervisor – Leeds

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