Customer experience leader Work, Jobs in Pulborough, Wsx (with Salaries)

Customer Support Executive (supporting USA customers)
CILS International —Worthing
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
12d
Customer Team Leader
Co-op —Arundel
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
2d
Customer Experience Specialist
The GelBottle Inc. —Brighton
- Hybrid work
- Communication skills
- Employee discount
Quick apply
10d
Global Customer Experience Manager
The GelBottle Inc. —Brighton
- Hybrid work
- Leadership
- Employee discount
Quick apply
14d
Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Team Leader - Rent Arrears
LRG —Worthing
- Hybrid work
- Customer service
- Analysis skills
- Supervising experience
Quick apply
Customer Experience Specialist
GRENKE —Guildford
- Customer service
- Microsoft Office
- Organisational skills
Short-term Temporary Team Member
NEXT —Horsham
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
3d
Team Leader
Card Factory —Worthing
- £13 an hour
- Leadership
Chief Information Officer
Infovista —Guildford
- Presentation skills
Shift Supervisor
EG On The Move Ltd —Billingshurst
- £13.40 an hour
- Part-time
- Café
- Employee discount
Quick apply
Trainee Recruitment Partner
LRG —Worthing
- Monday to Friday
- Communication skills
- Negotiation
- Employee discount
Quick apply
1d
Operations Supervisor
Thermo Fisher Scientific —Horsham
- Full-time
- Microsoft Office
- Continuous improvement
- Warehouse experience
Customer Service Consultant
HSBC Global Services Limited —Chichester
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
7d
Production Manager
Cut My —Henfield
- £40,000 - £45,000 a year
- Full-time
- Project management
- Continuous improvement
- In-person
- Free parking
- Store discount
Quick apply
Employer Engagement Officer
Elevate Employment Services Limited —Worthing
- £26,500 a year
- Full-time
- Sales
- Administrative experience
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
5d
Buyer
PPT Group Ltd —Slinfold
- From £38,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Quick apply
E-Commerce Customer Support Associate (Full Time)
MadFun Ltd —Lingfield
- £25,000 - £30,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
- Profit sharing
Quick apply
12d
DAY/NIGHT SHIFT Ramp Agent - Immediate Starts!!!!! - Part Time 20 hrs Contract
Red Handling UK —Gatwick Airport
- £15.43 an hour
- Temporary
- Analysis skills
- In-person
- Time management
Quick apply
3d
Claims Assessor
LegalAndGeneral —Brighton and Hove
- Up to £42,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
Quick apply

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Customer Support Executive (supporting USA customers)

CILS International -
Worthing

Quick apply

Job details

Permanent | Full-time
12 days ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
Company events
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
CRM software
Microsoft Outlook
Sales
Customer service
Microsoft Office
Administrative experience
B2B sales
Phone etiquette
Communication skills

Full job description

Customer Support Executive (USA Territory)

About Us:

We are the world’s leading manufacturer of highly durable identification labels, trusted by over 15,000 industrial and laboratory customers globally.

Our labels are found on vaccines for global biotech companies, deep-sea oil platforms, the International Space Station, satellites, Formula 1 cars, and much more. Our customers include some of the world’s most respected blue-chip organisations across industries such as Aerospace, Military & Defence, Electro/Mechanical Equipment Manufacturing, Telecommunications, Automotive, Government, Clinical Laboratories, and Hospitals.

The Opportunity:

We have a fantastic opportunity for a Customer Support Executive to join our team and provide administrative support to our growing base of American customers. This is a UK office based role (Worthing, West Sussex), working American East Coast hours to align with our customers’ working day.

You will play a critical role in supporting our sales team and ensuring a seamless customer experience.

Key Responsibilities:

Handling and/or fielding inbound calls and emails to the team.
Input new leads, enquiries, and cases into our CRM system with accuracy.
Maintain accurate and up-to-date customer records.
Provide pricing for repeat quotes and order requests.
Processing all customer orders on our CRM system.
Proactively guide customers from order receipt to artwork/format approval.
Respond to requests for certifications, compliance information, and delivery updates.
Ensure an exceptional customer experience is consistently delivered.
Manage reminder emails based on customer reorder forecasts.
Oversee our automated dunning process and escalate debt concerns when necessary.

Please note: This is an administration-focused, process-driven role.

What We’re Looking For:

Proven customer service experience in a B2B sales environment.
Strong administrative skills and attention to detail are essential.
Ability to work at pace with precision and accuracy.
Excellent written and verbal communication skills across Teams, email, and phone.
Collaborative team player who thrives in a supportive environment.
Previous experience of working with a CRM system is beneficial.
Highly organised with the ability to prioritise tasks in a busy setting.

A CILS Customer Support Executive is one of three important roles in each sales territory, working closely with the Customer Partnership Manager and Business Development Manager. Together, you’ll ensure revenue growth and deliver our ‘No Fail Commitment’ through ‘Complete Customer Care’.

Due to the collaborative nature of our working environment, the role is 100% office-based at our Worthing Head Office.

Working Hours

Monday to Thursday: 12:00pm – 9:00pm
Friday: 12:00pm – 6:00pm

What You’ll Receive

In addition to working in a forward-thinking and supportive team environment, you’ll receive a competitive benefits package that includes:

25 days annual leave
Private medical insurance
Life insurance
Contributory pension scheme
Contemporary break-out area
Free on-site parking

Additional perks:

Casual dress code
Company events

Our Values

We are innovators and leaders in durable label technology, continually pushing boundaries to solve our customers’ most complex challenges. We take ownership of our work, collaborate closely, and never compromise on quality. Just like our labels, our customer relationships are built to last.

If you’re passionate about delivering exceptional support and being part of a high-performing team, we’d love to hear from you.

Job Types: Full-time, Permanent

Benefits:

Company events
Company pension
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Application question(s):

This is a full time position, located on-site at our Worthing head office. Are you OK with a full-time office based role?
Are you happy to work American East Coast hours?

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in pulborough, wsx

Customer Support Executive (supporting USA customers)

Customer Team Leader

Customer Experience Specialist

Global Customer Experience Manager

Senior Customer Success Manager

Team Leader - Rent Arrears

Customer Experience Specialist

Short-term Temporary Team Member

Team Leader

Chief Information Officer

Shift Supervisor

Trainee Recruitment Partner

Operations Supervisor

Customer Service Consultant

Production Manager

Employer Engagement Officer

Buyer

E-Commerce Customer Support Associate (Full Time)

DAY/NIGHT SHIFT Ramp Agent - Immediate Starts!!!!! - Part Time 20 hrs Contract

Claims Assessor

I want to receive the latest job alerts for customer experience leader in pulborough, wsx

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