We are looking for a new Account Manager to join our team based in Bedford. This is a hybrid position (3 days in the office, 2 days working from home)
About the Role
The Account Manager is the engine of client retention at Receptional. You're the main point of contact for your clients — the person who makes our promise real: they hear from us before they ask, get insights they didn't request, and always have the metrics that matter.
You'll lead a portfolio of clients, bridging the detail of day-to-day delivery with the strategic direction set by your Senior Account Manager. Your job is to hold the relationship, drive the account, and keep raising the bar.
Why Receptional?
Player acquisition for iGaming. It’s all we do - for some of the biggest operators and lottery organisations in the world.
By 2029, we’ll be a £7m agency, with four in five clients referring us = because we’re always one step ahead. A partner, not a supplier.
We hire bright, ambitious people who move fast and share openly. You’ll get real investment in your development, variety in your work, and direct impact on the biggest names in the industry. Competitive benefits, flexible working, a team that has your back. If you want to do the best work of your career, this is the place.
What we’re looking for
- A genuine passion for digital marketing.
- Proven experience managing client accounts and delivering growth across a portfolio.
- A confident, consultative communicator with a track record of building strong client relationships.
- Knowledge across core digital channels — AI SEO, SEO, PPC, content, PR — and the tools that power them.
- Working knowledge of AI platforms — Claude, and others shaping how we work.
- Sharp commercial instincts — you see the opportunity in every conversation.
- Entrepreneurial spirit. You don't wait to be asked.
How you’ll know you’re winning
- Key accounts renewed and retained, year on year.
- NPS and qualitative feedback trending up across your portfolio.
- Consistent revenue growth — upsell, cross-sell, and referral pipeline is always moving.
- Risks land on the table early — never a surprise.
- Clients say we're more like a team member than an agency.
Living our values
Five values. Not a poster on the wall — a way of working.
- Dynamic — Decisive, energetic, finish what you start.
- Collaborative — one team. Generous with your thinking, no silos.
- Transparent — no hidden cards. Straight with clients, straight with each other.
- Curious — ask why, always dig deeper. Never stop questioning.
- Forward-thinking — drive into tomorrow. We’re already using AI to work smarter — and we want people who are too.
Client Retention
- Own seamless delivery across your client portfolio — on brief, on budget, on time. Set the standard and hold it.
- Take ownership of Statements of Work, delivery timelines, risks, and internal expectations. Escalate early and resolve fast.
- Champion clients' businesses internally — so we're always aligned with their commercial goals and one step ahead of their challenges.
- Ensure status reports, action logs, and updates are accurate, on time, and reflect what matters to the client.
- Use AI and automation to keep client services processes sharp and efficient, spending your time on what really matters: relationships.
Client Relationships
- Build and deepen trusted relationships with your clients. Be the person they want to call.
- Have meaningful, commercially focused conversations that uncover opportunities and strengthen stakeholder trust.
- Immerse yourself in each client's world: their goals, pain points, brand personality, and competitive landscape.
- Lead onboarding for new clients alongside the Senior Account Manager and service leads — set the tone from day one.
- Support on client development plans, added value plans, and the surprise-and-delight moments that turn good relationships into brilliant ones.
- Develop strategy sessions, key account plans, and performance reviews with the support of the wider team — positioning Receptional as the agency that truly 'gets it.'
Client Growth
- Identify and lead upsell, cross-sell, and referral opportunities that add genuine value. Work with the Senior Account Manager to bring them to life.
- Own the development of proposals and opportunity documents, working with service specialists to sharpen the detail.
- Stay close to client context, industry developments, and performance trends — and use them to sharpen our positioning.
- Accurately forecast and track client revenue; flag challenges early against budget.
Delivery & Collaboration
- Facilitate internal planning sessions: help teams prioritise, spot risks, and stay aligned.
- Work hand-in-hand with SEO, paid, content, and PR teams to deliver high-impact, integrated campaigns.
- Partner with marketing to connect clients to Receptional-led value-adds — events, thought leadership, insight reports, and more.
The Benefits You Actually Care About
We know every agency says “free fruit and beer.” (We’ve got that too, by the way.)
But at Receptional, our benefits are built around something more meaningful: our five core values. These guide everything we do – from how we support each other, to how we grow as individuals and as a team.
Transparent:
We believe in honesty, clarity, and sharing the bigger picture.
- Weekly all-agency meetings to keep you in the loop
- Company-wide quarterly business reviews
- A clear pay framework and role progression through our skills matrix
- Yearly appraisals and weekly 1-2-1s
- Profit-related bonuses paid twice a year, split equally across the team
Forward-Thinking:
We invest in what matters – your health, your future, and new ways of working.
- Access to Mental Health first aiders
- 6 paid-for counselling sessions per year
- Annual health checks and flu jabs
- Enhanced maternity & paternity pay
- Work abroad policy
- Strong employer pension contributions
- Generous employer pension contributions, with enhanced rates for senior staff
Dynamic:
We’re flexible, fast-moving and always evolving.
- Hybrid working (3 days in the office, 2 days from home)
- 25 days' holiday, plus an extra day each year of service (up to 30 days)
- A modern Bedford HQ with table tennis, darts, and space to think
- Your Birthday off
- Cycle-to-work scheme
- Monthly rewards recognising those going above and beyond
Collaborative:
We value diverse perspectives, shared wins, and making time to connect.
- Quarterly focus groups – your voice shapes how we work
- Whole-team away days (think axe throwing, canoeing, falconry…)
- Team fundraising for our charity of the year
- Volunteering policy with 2 paid days off a year to support causes you care about
- Celebrations and cultural activities
Curious:
We ask questions, try new things, and never stop learning.
- A dedicated Training Academy with 40+ hours of learning a year
- Access to Industry events
- Peer mentoring, knowledge-sharing and personal development planning
- A culture that encourages “why?” and “what if?”
Pay: £32,000.00-£42,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Sick pay
- Work from home
Work Location: Hybrid remote in Bedford MK40 3EU
