Guest service agent Work, Jobs in Pulloxhill, Bdf (with Salaries)

Reception Agent
IBIS —Luton
- Part-time
- Customer service
- English
- Microsoft Office
Quick apply
6d
Front Office Supervisor - maternity cover
Lighthouse Hotel Management —Luton
- £28,593.58 a year
- Weekend availability
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
Sales Manager
Sopwell House —St Albans
- Full-time
- Sales
- Hotel
- Employee discount
Quick apply
14d

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Front Office Supervisor - maternity cover
Lighthouse Hotel Management —Luton
Supervision and Training: You'll oversee the daily operations of the reception desk, guiding and mentoring the front desk agents to deliver exceptional service.
£28,593.58 a year
Quick apply
Front Desk Supervisor
Four Seasons —London
Annual themed team events plus regular social, charitable, and sporting activities. Handle guest enquiries, requests, and service recovery with professionalism…
£40,500 a year
9d

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Reception Agent

IBIS -
Luton

Quick apply

Job details

Part-time
6 days ago

Qualifications

Customer service
English
Microsoft Office
Organisational skills
Computer skills
Communication skills

Full job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking an enthusiastic and customer-focused Reception Agent to join our team in Luton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring smooth operations at our front desk.

Greet and welcome guests upon arrival, providing a warm and professional first impression
Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
Respond promptly to guest inquiries and requests, offering helpful information about hotel amenities and local attractions
Handle reservation modifications, cancellations, and special requests with a customer-centric approach
Process payments and maintain accurate financial records
Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise
Promote hotel services and facilities, identifying opportunities to enhance guest experiences through upselling
Maintain a clean and organized front desk area
Assist with administrative tasks and support other hotel operations as needed

Qualifications

Proven experience in a customer service role, preferably in the hospitality industry
Strong service-focused personality with a genuine passion for creating positive guest experiences
Excellent communication and interpersonal skills
Proficiency in Opera or similar property management systems
Fluency in English; additional languages are a plus
Ability to multitask and prioritize in a fast-paced environment
Problem-solving skills and the ability to make decisions independently
Basic computer proficiency, including Microsoft Office applications
Flexibility to work various shifts, including weekends and holidays
High school diploma or equivalent; higher education in hospitality management is a plus
Attention to detail and strong organizational skills
Professional appearance and positive attitude

Quick apply

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guest service agent jobs in pulloxhill, bdf

Reception Agent

Front Office Supervisor - maternity cover

Sales Manager

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