junior associate Work, Jobs in pulloxhill, bdf (with Salaries)

1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Junior Pricing Analyst
Ralph Lauren —Watford
- Full-time
- Hospitality
- Computer literacy
- English
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Welwyn
- £3,800 a month
- Full-time
- Sales
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Towcester
- £3,800 a month
- Full-time
Quick apply
Junior Account Manager (OEM)
Videojet —Milton Keynes
- Full-time
- Salesforce
- Engineering
- English
- Annual leave
Registered Nursing Associate – 14 Months Fixed Term
Circle Health Group —Bedford
- Up to £25,020 a year
- Full-time
- Hospital
- Mentoring
- Organisational skills
- Employee discount
- Life insurance
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Welwyn
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Consultant in Oncoplastic Breast Surgery
Bedfordshire Hospitals NHS Foundation Trust —Bedford
- Full-time
- Patient care
2d
Senior Regulatory Associate- Fixed Term Contract until 31 August 2027
DLRC —Letchworth
- English
- Microsoft Office
- Analysis skills
4d
Senior Product Analyst
TJX Europe —Watford
- Full-time
- Bachelor's degree
- APIs
- IT
- Employee discount
Principal / Associate Civil Engineer - Infrastructure
Stantec —Northampton
- Engineering
- Master's degree
- Mentoring
Clinical/Counselling Psychologist
Central and North West London NHS Foundation Trust —Milton Keynes
- £49,387 - £56,515 a year
- Part-time
- Leadership
1d
Senior Microsoft 365 Administrator
Pharmaron —Hoddesdon
- Microsoft Excel
- Computer Science
- Bachelor's degree
2d
Associate Director - Sports & Major Events
Steer —Hemel Hempstead
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Associate Private Client Solicitor
Mallory Pryce —Hertford
- Supervising experience
- Mentoring
- Organisational skills
Quick apply
6d
Associate Director, Lead Design Engineer - Water Sector
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- IT
- Mechanical knowledge
Employer Solutions Associate Director – Share Plans and Rewards
RSM UK —Milton Keynes
- Full-time
- Hybrid work
- Project management
- Communication skills
Yard Plant Fitter
Joseph Gallagher Limited —Wellingborough
- Full-time
- Schematics
- Maintenance
- Travel
Funds Tax Associate Director
RSM UK —Milton Keynes
- Full-time
- Hybrid work
- Project management
- Communication skills
- Tax experience
Funds Tax Assistant Manager
RSM UK —Milton Keynes
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Supervising experience

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1st Line Service Desk Analyst

Intercity Technology -
Shefford

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

SCCM
GCSE
Windows
ITIL
MTA
Remote access software
IT support
DNS
TeamViewer
ServiceNow
IT
Active Directory
CompTIA A+
VPN

Full job description

About The Role

Solve problems. Support people. Power great service. Be our next 1st Line Support Analyst!

We’re looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. You’ll be the first point of contact for IT support, helping users resolve issues quickly and keeping their technology running smoothly.

This is a role for someone who enjoys problem solving, helping people, and learning new technology. You’ll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience.

Our Service Desk supports customers 24/7, but this role operates on a 19:00–07:00 4 days on, 4 days off shift pattern as part of the wider team.

About the Role

As a 1st Line Support Analyst, you’ll be the friendly voice and technical support behind every ticket.

You’ll log, investigate, and resolve incidents, keeping users informed and ensuring service levels are met. When issues require deeper investigation, you’ll escalate them to senior engineers with clear documentation and context.

You’ll work with colleagues across the business and support users at every level, from junior staff to senior stakeholders, adapting your communication style to suit.

What You’ll Do as a 1st Line Support Analyst: Provide first-line technical support

Diagnose and resolve basic hardware and software issues across desktops, laptops, and peripherals
Carry out initial network diagnostics for Wi-Fi, VPN, and DNS issues
Support users remotely using tools such as AnyDesk, TeamViewer, and SCCM

Manage incidents and service requests

Log, track, and update tickets in the service desk system
Ensure incidents are handled within agreed service levels
Escalate complex issues to senior engineers when required

Deliver excellent customer service

Communicate clearly with non-technical users via phone, email, and chat
Maintain a professional, friendly, and helpful approach in every interaction

What You’ll Bring Experience & Knowledge

Experience in a 1st Line IT Support or Helpdesk environment (desirable but not essential)
Understanding of IT infrastructure, including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows and Microsoft 365
Exposure to Active Directory (password resets, account management)
Awareness of service desk platforms such as ServiceNow or HaloPSA
Understanding of ITIL principles

Skills

Strong troubleshooting and problem-solving ability
Clear communication with both technical and non-technical users
Ability to prioritise tasks in a fast-paced environment
Comfortable using remote support tools

Qualifications (desirable)

GCSE Maths and English (Grade C or above)
CompTIA A+
Microsoft Technology Associate
ITIL v4 Foundation

What We Offer:

33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Apply Now

Refine Your Search

junior associate jobs in pulloxhill, bdf

1st Line Service Desk Analyst

Junior Pricing Analyst

JUNIOR SALES ADVISOR

Junior Commercial Advisor

Junior Account Manager (OEM)

Registered Nursing Associate – 14 Months Fixed Term

JUNIOR SALES CONSULTANT

Consultant in Oncoplastic Breast Surgery

Senior Regulatory Associate- Fixed Term Contract until 31 August 2027

Senior Product Analyst

Principal / Associate Civil Engineer - Infrastructure

Clinical/Counselling Psychologist

Senior Microsoft 365 Administrator

Associate Director - Sports & Major Events

Associate Private Client Solicitor

Associate Director, Lead Design Engineer - Water Sector

Employer Solutions Associate Director – Share Plans and Rewards

Yard Plant Fitter

Funds Tax Associate Director

Funds Tax Assistant Manager

I want to receive the latest job alerts for junior associate in pulloxhill, bdf

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