Job number
LBC04897
Contract Type
Permanent
Posting End Date
13 June 2026
Job Area
Community, Public Services and Enforcement
Salary: £33,143 – £36,363 a year
Hours per week: 37
Contract type: Permanent
Please note this role includes working up to at least midnight. Only applicants that can meet this criteria need apply.
As a Senior Civil Enforcement Officer at Luton Borough Council, you will play a key role in leading and supporting a team of Civil Enforcement Officers to deliver an effective, high-quality parking enforcement service. You will ensure that all enforcement activity is carried out in line with relevant legislation, statutory requirements, and local policies and procedures.
You will be responsible for planning and allocating daily duties, including the preparation of rotas, and ensuring appropriate supervision of staff in relation to the issuing, recording, and submission of Penalty Charge Notices (PCNs). A key part of the role includes delivering daily briefings and tasking to a uniformed team of Neighbourhood Enforcement staff, promoting consistency, professionalism, and adherence to expected standards of conduct and presentation.
You will ensure that all team members are appropriately trained and supported, including the completion of mandatory Civil Enforcement Officer training such as initial training, V&A, and PST programmes. You will also ensure ongoing development needs are identified and addressed in line with service requirements, whilst maintaining full compliance with Health and Safety standards.
The role requires you to ensure that all staff receive their required PPA in accordance with Council policies and procedures, and that data protection and security standards are strictly followed, particularly in relation to the daily upload and download of handheld devices and body worn cameras.
You will be responsible for ensuring that defects relating to parking infrastructure, including signage, road markings, and pay and display machines, are promptly reported to the relevant service areas for appropriate action.
Working collaboratively with the Parking Processing and Representation team and other internal and external partners, you will help to assess and implement special arrangements and exemptions in line with local policy. You will also maintain effective communication with this team to ensure accurate sharing of information relating to parking contraventions, PCNs, and related enquiries.
In addition, you will maintain accurate records of all specialist equipment used by the team, ensuring availability, functionality, and timely reporting of any faults or breakdowns to the Team Leader.
Please note this role does not attract sponsorship.
You will have demonstrable experience working within a Parking Enforcement environment, both on-street and off-street, with a solid understanding of operational requirements and service expectations.
You will be confident in dealing with members of the public in a calm, professional and tactful manner, both face to face and over the telephone. This will include effectively managing and de-escalating situations involving customers who may be angry, upset or challenging, while working towards appropriate resolutions.
You will be decisive and able to exercise sound judgement within established procedures and guidelines, with a strong ability to investigate issues, establish facts, and take appropriate action within defined frameworks.
You will have experience in analysing and interpreting data, with the ability to produce clear and meaningful reports to support service delivery and performance monitoring.
You will be comfortable working both independently and as part of a team, demonstrating flexibility and reliability in your approach to work.
Strong IT skills are essential, with demonstrable experience using PC-based applications such as Microsoft Word, Excel, Access, or equivalent systems to maintain accurate records, manage data, and produce documentation.
You will have a good understanding of equalities issues and relevant legislation, with the ability to apply equality principles in service delivery, planning, and employment practices.
A sound knowledge of Civil Enforcement areas, parking legislation, technical systems, Blue Badge regulations, and relevant Codes of Practice and Statutory Guidance is required.
You will hold a City & Guilds Level 3 qualification in Parking Enforcement Operations or be able to demonstrate equivalent relevant experience.
The role requires flexibility, including the ability to work unsociable hours, weekends, and outdoors in all weather conditions. You must also be physically able to walk and stand for extended periods of up to 8 hours per day.
In addition, you will be required to attend appeal hearings and court proceedings when necessary, providing support to both the service and your colleagues.
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 19.2 per cent (at April 2026) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
