JOB DESCRIPTION – CARE HOME MANAGER
Job Title: Registered Care Home Manager
Reports to:
Quality and Compliance Consultant / Managing Director
Job Purpose
As Registered Care Home Manager, you will be responsible for the operational day-to-day management of the service, ensuring Supreme Home’s continued compliance with all relevant legislation.
Working in partnership with colleagues in the senior management team, you will ensure the provision of a high-quality service, enabling individual needs and organisational priorities to be met in accordance with available resources.
Supreme Home’s is an ambitious, forward-thinking organisation, and you must be committed to developing and enhancing the services we provide.
Duties & Responsibilities
- To manage the Home to the highest professional standards
- To ensure that the provision of care to Residents is in line with national standards and the Care Act
- To participate in personal development activities to maintain up-to-date knowledge and skills
- To conduct yourself at all times in a manner complementary to the values of a caring establishment
- To manage voids within the Home and minimise vacancies
- To maintain knowledge of relevant legislation, local services, and resources
- To ensure resident rooms and premises are inspected and maintained in good condition
Health, Safety & Security
- Fire safety (fire drills, alarm testing, extinguishers, checklists)
- Health & safety (maintenance, COSHH – see H&S checklist)
- Security (premises checks, visitor vetting, monitoring service users)
Representation & Relationships
- Represent the Home to external bodies, organisations, and individuals
- Promote the Home within the local community to support occupancy
- Support national standards and Codes of Practice
- Build relationships with staff, residents, families, healthcare professionals, and suppliers
General Responsibilities
- Take accountability for all day-to-day activities
- Act as mediator in grievance or disciplinary situations
- Deputise for the Service Manager when required
- Attend meetings and contribute to business development and strategy
- Work flexibly to meet changing priorities
- Undertake additional duties as required
Compliance
- Maintain a high-quality service in partnership with colleagues
- Ensure compliance with the Health & Social Care Act 2008 and CQC standards
- Deliver safe, personalised services through assessments and care planning
- Ensure compliance with training and supervision policies
Service Delivery / Management
- Deliver person-centred care promoting independence, dignity, and choice
- Ensure services are flexible, reliable, and accessible
- Implement robust systems and procedures
- Ensure appropriate staffing levels and skills mix
- Respond to referrals within agreed timescales
- Coordinate support workers effectively
- Maintain communication with stakeholders (residents, families, professionals)
- Ensure effective out-of-hours service provision
- Regularly review care plans and service delivery
- Maintain systems in line with legislation and best practice
- Ensure safe working environments
- Maintain and update operational policies and procedures
- Develop strategies and action plans to meet targets
- Maintain referral processes and stakeholder engagement
- Promote resident involvement and feedback
- Manage complaints in line with policy
Service DevelopmentMaintain and Increase Occupancy
- Monitor client feedback and improve services
- Evaluate competitors and market trends
- Develop annual plans with SMART objectives
- Review service utilisation and identify growth opportunities
- Ensure marketing materials are up to date
- Maintain full occupancy and minimise voids
- Produce monthly reports and attend management meetings
- Support strategic development and innovation
- Build referral networks and identify marketing opportunities
- Manage improvement projects
Team Management & Leadership
- Manage and lead a large staff team
- Ensure efficient and consistent service delivery
- Plan recruitment and workforce capacity
- Oversee HR functions:
- Workforce planning
- Recruitment & selection
- Training
- Supervision & appraisal
- Disciplinary procedures
- Absence management
- Ensure staff training and development
- Maintain effective communication (meetings, forums, newsletters)
- Attend planning meetings
- Promote safe working practices
- Ensure staff follow policies and procedures
- Provide support and guidance to staff
Staff Oversight
- Supervisions every 3 months
- Annual appraisals
- Ensure staffing cover at all times
- Manage rotas and staffing levels
- Complete referrals within 48 hours
- Conduct 6-monthly care reviews
- Manage payroll records and staff hours
Quality Assurance
- Implement quality assurance systems
- Monitor service standards and performance
- Ensure safe care practices
- Manage complaints effectively
- Review services regularly using feedback and surveys
- Implement clinical governance frameworks
Resource Management
- Manage resources (staff, equipment, finances, premises)
- Monitor and control expenditure
- Prepare proposals for service improvements
- Maintain adequate stock and supplies
- Analyse financial performance and variances
- Ensure cost-effectiveness and value for money
- Liaise with finance and contractors
- Manage budgets and financial procedures
Information Management
- Maintain accurate records and administrative systems
- Chair meetings and ensure effective communication
- Ensure residents receive Terms & Conditions
Energy & Environment
- Identify opportunities to improve energy efficiency
- Monitor and audit energy usage
- Implement environmentally friendly practices (energy, water, waste)
Job Type: Full-time
Work Location: In person
