Client experience manager Work, Jobs in Purley, Gtl (with Salaries)

Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
Property Manager - Residential
SHW —Croydon
- £34,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Life insurance
Quick apply
Furniture Sales Showroom Manager
Nick Scali Furniture —Croydon
- £35,000 - £65,000 a year
- Weekend availability
- Sales
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
Resident Liaison Officer
Equans —Croydon
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
- Employee discount
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Rental Portfolio Manager
Wildheart Residential Management Ltd —Epsom
- £45,000 - £50,000 a year
- Full-time
- Management
- Microsoft Office
- IT
Quick apply
5d
Head of Enforcement
Hozah —Croydon
- From £50,000 a year
- Full-time
- Hybrid work
- Supervising experience
- In-person
- Work from home
Quick apply
1d
Commercial Director
Holmewood House School —Royal Tunbridge Wells
- £55,000 - £65,000 a year
- Full-time
- CRM software
- Business development
- Travel
- Free parking
Quick apply
5d
Clinic Manager
Therapie Clinic —Croydon
- £40,000 - £48,000 a year
- Sales
- Customer service
- Mentoring
- Paid training
- Annual leave
Event Manager (Temporary Maternity cover)
LaingBuisson —London
- £45,000 - £50,000 a year
- Temporary
- Hybrid work
- Administrative experience
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Housing Administrator
Caridon Property Services —Croydon
- £25,398.60 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Life insurance
- Sick pay
Quick apply
2d
Client Project Manager / Refurbishment & Maintenance
Optimal Group —London
- £35,000 - £40,000 a year
- Full-time
- Maintenance
- Construction
- Profit sharing
- Annual leave
Quick apply
Client Experience Manager
Hermès Paris —London
- Full-time
- Hybrid work
- Hospitality
- Management
- Sales
Content Manager
Oracle Group —Epsom
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Project management
- In-person
Quick apply
12d
Partnerships Associate
Juno —London
- £28,000 a year
- Full-time
Quick apply
Franchise Business Development Manager
FOODHUB —London
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick apply
10d
Global Unlocking Potential - Wellbeing Senior Manager
Boston Consulting Group —London
- Full-time
- Bachelor's degree
- Psychology
- Human resources
Contract Support
Ethos Facilities Limited —Westminster
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Spa Partnership and Business Developement Manager
Japanese Head Spa Co —Royal Tunbridge Wells
- From £30,000 a year
- Full-time
- Hospitality
- Hotel
- Administrative experience
Quick apply
Guest Experience Executive
JETEX —Biggin Hill
- £27,000 a year
- Full-time
- Management
- Customer service
- Basic maths
- Free parking
- Life insurance
Quick apply

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Client Retention Manager

Hackstons
London

Quick apply

Job details

Permanent | Full-time
Up to £50,000 a year

Benefits

Store discount
Company pension
Employee discount

Qualifications

Content creation
Organisational skills
Financial services
Account management
Leadership
Communication skills

Full job description

Client Retention Manager: Alternative Assets / Private Clients / Unregulated Investments

Location: The Gherkin Building, London (Office‑Based)

Salary: Up to £50,000 Depending on Experience

Contract: Full-time, Permanent

About Hackstons

Hackstons is a London-based luxury asset firm specialising in fine wine, rare whisky and alternative investments. We support private clients in building long‑term wealth through premium asset ownership, backed by education, secure storage and a curated retail experience.

With a growing base of private cask clients, we are investing in strengthening our client engagement, retention, and long-term value delivery.

The Role

We are seeking an experienced and commercially focused Client Retention Manager to take ownership of client engagement and long-term value across our growing client base. This role is central to how we retain clients, increase lifetime value, and influence client behaviour over time. You will be responsible for ensuring clients remain engaged, informed, and aligned with long-term holding strategies, while maximising repeat investment and reducing attrition. You will act as a key voice of the business, delivering market insight, investment context, and strategic guidance, while reinforcing Hackstons’ position as the trusted partner in managing and ultimately exiting client assets.

This is not a passive relationship management role. It requires someone who can actively shape client thinking, drive retention strategies, and take ownership of client outcomes.

Key Responsibilities

· Manage ongoing relationships with cask investors via phone, Zoom and in-person meetings and host clients at our Knightsbridge retail space when required.

· Deliver the client retention strategy and increase lifetime value

· Identify and address attrition risks early

· Provide market updates and educate clients on long‑term holding strategies

· Support clients through their full journey, ensuring a premium experience

· Produce written/video content for client updates

· Track and report on retention metrics (LTV, repeat investment, engagement)

What We’re Looking For

Essential:

· 3–5 years’ experience in customer retention, account management or similar role

· Background in financial services, investments or alternative assets

· Strong communication skills with high‑value clients

· Proven success managing high value client relationships and ability to explain complex investment concepts clearly

· Strong organisational skills and ability to manage a large client base.

Desirable:

· Personal interest or experience in investing (traditional or alternative).

· Content creation experience (written or video).

· Credible and confident with high-net-worth clients.

· Commercially minded with strong understanding of investor behaviour

What We Offer

· Ownership of a high‑value, growing client base

· Central role in shaping retention strategy and client experience

· Exposure to alternative investments and HNW clients

· Collaborative, ambitious environment

· Company pension

· Eligibility for our Cask Loyalty Programme (gifted casks at 3, 5 and 10 years)

· Staff discount in our Knightsbridge retail experience

Job Types: Full-time, Permanent

Pay: Up to £50,000.00 per year

Benefits:

Company pension
Employee discount
Store discount

Application question(s):

Are you comfortable educating clients on long‑term investment strategies and guiding them away from premature exit?
Do you have experience explaining financial or investment‑related concepts to clients? (market conditions, asset performance)
Do you have experience working with private clients, HNW individuals or in a investment environment?
Have you managed a portfolio of clients where you were responsible for retention, engagement, or influencing client decisions?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

client experience manager jobs in purley, gtl

Client Retention Manager

Property Manager - Residential

Furniture Sales Showroom Manager

Resident Liaison Officer

Client Engagement Manager

Rental Portfolio Manager

Head of Enforcement

Commercial Director

Clinic Manager

Event Manager (Temporary Maternity cover)

Housing Administrator

Client Project Manager / Refurbishment & Maintenance

Client Experience Manager

Content Manager

Partnerships Associate

Franchise Business Development Manager

Global Unlocking Potential - Wellbeing Senior Manager

Contract Support

Spa Partnership and Business Developement Manager

Guest Experience Executive

I want to receive the latest job alerts for client experience manager in purley, gtl

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