Cluster head Work, Jobs in Purley, Gtl (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Funeral Director - 12 Month Fixed Term Contract
Co-op —Purley
- £17.02 an hour
- Full-time
- No experience needed
- Employee assistance programme
- Employee discount
10d
Head of Central Logistics
Nomad Foods —Woking
- Leadership
Head of Department
University of East London —London
- £73,705 - £92,190 a year
- Hybrid work
- Doctoral degree
- Master's degree
- University
- Employee discount
Head of Planning Enforcement and Licensing
Hammersmith & Fulham Council —Hammersmith
- £64,938 - £70,860 a year
- Hybrid work
4d
Roadside Technician - Bromley
RAC —Bromley
- £41,600 - £66,000 a year
- Overtime
- In-person
- Automotive diagnostics
Head of Technology Risk
Nomad Foods —Woking
- IT
4d
UCAS Advisor & Oxbridge Coordinator
Newstead Wood School —London
- Full-time
- School
Head of North Europe
Elekta —London
- Remote
- Sales
- English
- Bachelor's degree
- Annual leave
11d
Head of Brand & Creative - Fintech (Europe, Remote)
GoCharting —London
- Full-time
- Remote
- Marketing
Quick apply
Cluster Operations Manager
Locke —London
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
8d
Cluster Music Technician
The Elms Academy —London
- £29,870.52 a year
- Full-time
- Childcare
- Microsoft Office
- Working with children
3d
Chief Technology Officer - National Security, Safety & Energy
Atos —Balham
- Leadership
- Annual leave
5d
Cluster Quality & Guest Experience Manager " Luxury Operations
Middle Eight —London
- Full-time
- Hospitality
- Hotel
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Head of Engineering – Client Experience
Reward Gateway —London
- £110,000 - £137,000 a year
- Full-time
- Hybrid work
- Administrative experience
- AWS
- APIs
- Employee discount
Quick apply
Operations Manager
edyn —Southwark
- Hospitality
- Management
- Customer service
3d
Diary Manager - London Probation Service
HM Prison & Probation Service —London
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Head of Safeguarding (Designated Safeguarding Lead) for St Helen’s School and St Helen’s Enterprises Limited
St Helen's School —Northwood
- £45,000 a year
- Weekend availability
- IT
- School
9d
Head of Infrastructure & Security
Deliverect —London
- Full-time
- Hybrid work
- DevOps
- AWS
- Communication skills
- Flexible schedule
Quick apply
10d
Operations Manager
Locke —Bermondsey
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
3d

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

cluster head jobs in purley, gtl

Operational Excellence & Process Improvement Lead

Funeral Director - 12 Month Fixed Term Contract

Head of Central Logistics

Head of Department

Head of Planning Enforcement and Licensing

Roadside Technician - Bromley

Head of Technology Risk

UCAS Advisor & Oxbridge Coordinator

Head of North Europe

Head of Brand & Creative - Fintech (Europe, Remote)

Cluster Operations Manager

Cluster Music Technician

Chief Technology Officer - National Security, Safety & Energy

Cluster Quality & Guest Experience Manager " Luxury Operations

Head of Engineering – Client Experience

Operations Manager

Diary Manager - London Probation Service

Head of Safeguarding (Designated Safeguarding Lead) for St Helen’s School and St Helen’s Enterprises Limited

Head of Infrastructure & Security

Operations Manager

I want to receive the latest job alerts for cluster head in purley, gtl

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