Head of Customer Experience
Govia Thameslink Railway —London
- Travel
- Employee assistance programme
- Employee discount
2d
Workforce Design and Planning Manager
Govia Thameslink Railway —Croydon
- £48,000 - £50,000 a year
- Customer service
- Project management
- SharePoint
- Employee assistance programme
- Employee discount
3d
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
13d
Customer Success Manager
Insurity —London
- £39,000 - £77,000 a year
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Referral programme
Quick apply
11d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
13d
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
Sales Manager - London and South East
PYRAMID DISPLAY MATERIALS LTD —Sidcup
- £50,000 - £60,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
12d
Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Remote
- AI
- Annual leave
- Sick pay
10d
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
Head of Customer Success - Intuitive
Banyan Software —Croydon
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
11d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Customer Experience
Curriculum Solutions —London
- £150 - £180 a day
- Part-time
- Remote
- CRM software
- Management
- English
- Work from home
Quick apply
3d
Entry Level Customer Success Manager (HF1346463)
Flourish —Epsom
- £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
1d
Customer Service Team Leader
Tracker —Uxbridge
- Hybrid work
- Management
- Customer service
- Supervising experience
11d
Park Manager
Oxygen —Croydon
- £50,000 a year
- Weekend availability
- Management
- Customer service
- Leadership
Quick apply
12d
Senior Manager, Customer Strategy & Transformation Delivery
Bupa —London
- £90,000 a year
- Full-time
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Customer Success Manager
Emburse —London
- £63,000 - £70,000 a year
- Full-time
- Spanish
- Analysis skills
- Bachelor's degree
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply

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customer service manager jobs near purley, gtl

Head of Customer Experience

Govia Thameslink Railway -
London

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Job details

Permanent
2 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Childcare

Full job description

Salary:

Competitive along with great benefits
Location:

Monument Place
Contract Type:

Permanent
Closing Date:

23 June 2026

Position Title

Head of Customer Experience

Location

Monument Place

Reports to Position Title

Customer Excellence Director

Grade

MG1

Lead the future of customer experience at GTR.

We are seeking a forward-thinking and visionary Head of Customer Experience to lead the transformation of customer experience across the UK's largest and most complex rail networks.

This is a high-impact leadership role where you will shape and deliver an industry-leading, inclusive customer journey, ensuring customer-centric thinking is embedded across every aspect of our service, from planning to delivery. You will play a pivotal role in strengthening our reputation, enhancing service quality, and driving long-term customer loyalty within a fast-paced and highly regulated environment. This is a unique opportunity to shape how millions of customers experience rail travel, driving innovation, championing accessibility, and delivering meaningful, customer-focused change at scale.

Working closely with senior leaders and industry stakeholders, you will lead the development of customer insight-led strategies, embed customer excellence standards, and influence innovation across the business. You will also play a key role in ensuring GTR delivers an accessible railway where everyone can travel confidently and independently.

What you'll be responsible for:

Leading GTR's customer experience strategy and transformation roadmap
Driving customer insight, journey mapping, and continuous improvement initiatives
Championing accessibility, inclusion, and regulatory compliance
Leading and developing a high-performing Customer Experience team
Building strong partnerships with key stakeholders including DfT, ORR, and passenger groups
Embedding a customer-first culture across the organisation

What we're looking for:

Proven senior leadership experience in customer experience, service delivery, or transformation
Strong stakeholder management and influencing skills
Experience within complex operational or regulated environments
Passion for delivering inclusive, innovative, customer-focused solutions
Commercially minded with excellent strategic and analytical capability

This is a rare and exciting opportunity to make a visible impact on millions of customer journeys while shaping the future of rail travel at GTR.

To apply please submit a cover letter outlining your experience for the position.

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