Customer experience associate Work, Jobs in Purley Way, Gtl (with Salaries)

Admissions & Widening Participation Associate
Fairfield School of Business —Croydon
- Weekend availability
- Sales
- Customer service
- Bachelor's degree
Quick apply
13d
Retail Associate
TK Maxx —Croydon
- Part-time
- No experience needed
- Employee discount
4d
Customer Experience Associate (FinTech)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Customer Care Associate - Remote (Night Shift)
ihateironing —London
- £31,500 a year
- Weekend availability
- Remote
- Customer service
- Care experience
- Travel
Quick apply
4d
Customer Care Associate
Financial Times —London
- £31,538 - £32,976 a year
- Full-time
- Hybrid work
- Customer service
- English
- Annual leave
Store Associate - 'The Ordinary' - Commercial St
DECIEM —London
- Part-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Customer Experience Associate
KITH —London
- £14.42 an hour
- Part-time
- Customer service
- Communication skills
- Retail sales
Customer Operations Associate
TradingHub —London
- Full-time
- Hybrid work
- SQL
- AI
- Communication skills
- Annual leave
Quick apply
3d
Customer Service Associate (12 month FTC)
Richemont —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Croydon
- Full-time
- Customer service
- English
- Administrative experience
Sales Associate / Training Specialist - 40 h/week - Covent Garden
Salomon —London
- Weekend availability
- Sales
- Customer service
- Employee discount
- Flexible schedule
Quick apply
Training Coordinator
Itecskills —London
- £27,000 - £30,000 a year
- Full-time
- Sales
- Marketing
- Organisational skills
- Profit sharing
- Annual leave
Quick apply
Counter Associate - 'The Ordinary' - Selfridges, Oxford Street
DECIEM —London
- Part-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Customer Service Associate (Patient Outreach)
Rightangled —London
- Full-time
- Remote
- Bilingual
- Spanish
- Customer service
Quick apply
FinTech Startup Associate (Customer Success)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Customer Experience Associate
Mammoth Brands —London
- Weekend availability
- English
- Computer skills
- Annual leave
Quick apply
Retail Sales Associate (Kings Road, 16 Hrs Per Week)
Vuori, Inc —London
- £14.30 an hour
- Part-time
- Microsoft Outlook
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Client Services & Support Specialist- London, UK
FXSpotStream —London
- Microsoft Office
- Analysis skills
- Bachelor's degree
Early Years Talent Specialist
Inspired —London
- From £45,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Referral programme
Quick apply
10d
Client Services Associate - London
TransPerfect —London
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
5d

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Admissions & Widening Participation Associate

Fairfield School of Business -
Croydon

Quick apply

Job details

Full-time
13 days ago

Qualifications

Sales
Customer service
Bachelor's degree
Communication skills
Time management

Full job description

Fairfield School of Business (FSB), an OFS registered private higher education provider founded in 2006 with campuses in London, Birmingham, Leicester, Sheffield and Luton. We provide industry-relevant qualifications in business, digital marketing, criminology, counselling and healthcare management in partnership with three leading UK universities.

Role Overview

We are currently seeking to appoint a Admissions & Widening Participation Associate for our Croydon campus on a full time, permanent basis.

As an Admissions & Widening Participation Associate, you will be a key point of contact for prospective students, guiding them through the admissions journey and supporting FSB’s goals to expand access to higher education. This is a fast‑paced, dynamic role requiring strong customer service skills, attention to detail, and the ability to manage multiple priorities.

Key Responsibilities

Applicant Support & Customer Service

You will act as a first point of contact for prospective students, providing clear and accurate information at every stage of the admissions journey.

This includes but not limited to;

· Delivering excellent customer service across online, phone, and in‑person channels.

· Supporting applicants through interviews and enrolment

· Ensuring all enquiries are handled promptly and professionally.

· Maintaining a positive and responsive applicant experience.

Admissions Processing

You will manage applicant documentation, interviews, and records with a high level of accuracy and compliance. The role requires strong attention to detail and frequent collaboration with internal stakeholders.

This includes but not limited to;

Handle applicant documentation, including photocopying, scanning, and verification.
Conducting interviews.
Assisting with invigilation of assessments.
Updating and auditing applicant files and CRM records.
Liaising with colleagues on applicant progress.
Scheduling any follow-up interviews.

Engagement & Recruitment Activities

This role involves active participation in open days, campus tours, widening participation events, and recruitment fairs both on and off site. You’ll also contribute to applicant conversion through proactive outreach.

This includes but not limited to;

Representing FSB at internal and external events.
Delivering campus tours and providing clear, engaging information to prospective students and visitors.
Supporting marketing and admissions initiatives.
Assisting in the planning and coordination of recruitment events, ensuring they run smoothly and effectively.
Making follow-up calls to enquiries and leads, providing guidance and encouraging applicants to progress with their applications.
Maintaining accurate records of interactions with prospective students on internal systems.
Ensuring a high level of customer service is delivered at all times to all prospective students and stakeholders.

Administrative & Operational Support

You’ll contribute to the smooth running of a busy Admissions Office by handling a range of administrative duties and collaborating with internal teams to enhance workflows and overall service quality.

This includes but not limited to;

· Handling incoming and outgoing telephone calls, responding to enquiries from prospective students, applicants, and stakeholders in a professional and timely manner.

· Updating the student management system with accurate notes, application progress, and relevant changes to ensure records are always up to date.

· Uploading and organizing applicant documents onto the student management system, ensuring all files are correctly labelled and stored.

· Liaising with academic departments and other internal teams to support application decisions and resolve queries.

· Maintaining accurate records and ensuring compliance with data protection and confidentiality policies.

· Monitoring application progress and following up with applicants for outstanding information or documents.

· Ensuring a high level of customer service is delivered at all times to applicants and stakeholders.

Please note that this list is not exhaustive, and additional duties may be assigned as required to support the needs of the Admissions team and the wider organization.

Skills & Attributes

Ability to excel in a fast‑paced, target‑driven environment.
Adaptable and responsive to change.
Excellent customer service and communication skills.
Strong organizational and time‑management ability.
Can effectively prioritize tasks and manage a varied workload.
High level of accuracy and attention to detail.
Friendly, approachable, and team‑oriented.
Confident in taking ownership of applicants and tasks.
Able to multitask and work under pressure.
Proactive and solutions‑focused mindset.

Requirements

Essential

Bachelor’s degree or equivalent.
Excellent customer service skills.
Ability to work under pressure and meet deadlines/targets.
Willingness to travel between FSB campuses as required.
Availability to support open days, enrolment periods, and events (including some evenings & weekends).

Desirable

Experience using Microsoft Dynamics, SITS, or similar CRM/admissions systems.
Previous experience in higher education, admissions, or student recruitment.
Proven sales or applicant‑conversion experience.

Job Type: Full-time

Work Location: In person

Quick apply

Refine Your Search

customer experience associate jobs in purley way, gtl

Admissions & Widening Participation Associate

Retail Associate

Customer Experience Associate (FinTech)

Customer Care Associate - Remote (Night Shift)

Customer Care Associate

Store Associate - 'The Ordinary' - Commercial St

Customer Experience Associate

Customer Operations Associate

Customer Service Associate (12 month FTC)

Delivery Station Liaison Agent

Sales Associate / Training Specialist - 40 h/week - Covent Garden

Training Coordinator

Counter Associate - 'The Ordinary' - Selfridges, Oxford Street

Customer Service Associate (Patient Outreach)

FinTech Startup Associate (Customer Success)

Customer Experience Associate

Retail Sales Associate (Kings Road, 16 Hrs Per Week)

Client Services & Support Specialist- London, UK

Early Years Talent Specialist

Client Services Associate - London

I want to receive the latest job alerts for customer experience associate in purley way, gtl

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