Staff engineer Work, Jobs in Purley Way, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
Junior IT & Comms Technician
Terry Tew Sound & Light —Loughton
- £30,000 - £33,000 a year
- Overtime
- Driving
- Organisational skills
- SharePoint
- Free parking
Quick apply
6d
IT Support Engineer
SMG Business Solutions Ltd —East London
- £26,000 - £28,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
3d
Gameplay Programmer, Games, Inception, DeepMind
DeepMind —London
- Computer Science
- C++
- Bachelor's degree
Infrastructure Engineers
CGI —London
- Full-time
- Azure
- AWS
- Agile
Quick apply
Gas Installations Engineer
Sureserve —Croydon
- £35,000 - £40,000 a year
- Customer service
- Driving
- Annual leave
- Employee assistance programme
Quick apply
Audio Engineer
Formula 1 —Biggin Hill
- Full-time
- AutoCAD
- Schematics
- IT
- Store discount
- Annual leave
Network Support Engineer
Millennium Digital Technologies Ltd. —Great Portland Street Station
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- English
- Health & wellbeing programme
- Flexitime
Quick apply
5d
CAD Technician
MHB Consultants —Croydon
- AutoCAD
- Civil engineering
- CAD
- Annual leave
11d
Staff Backend Engineer - Accounting - 100% Remote - EMEA
Hostaway —London
- Full-time
- Remote
- AWS
- Bachelor's degree
- Accounting
- Annual leave
Quick apply
Workplace IT Support Engineer
CUBE —London
- Full-time
- Hybrid work
- Salesforce
- Windows
- SharePoint
Onsite Engineer
Transputec —London
- Up to £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Sick pay
Quick apply
2d
Field Service Engineer - Surrey & South West London
Matthew Algie —Epsom
- £35,000 - £38,000 a year
- Full-time
- Customer service
- Maintenance
- IT
- Annual leave
- Employee assistance programme
IT Support Engineer
Lendable —London
- Full-time
- Hybrid work
- Machine learning
- Scripting
- Computer networking
- Referral programme
13d
Audio Visual Field Service Engineer
Design Integration Ltd. —London
- Overtime
- Schematics
- Travel
- In-person
- Annual leave
Quick apply
Apprentice Civil Engineer
The Royal Borough of Kingston upon Thames —Kingston upon Thames
- £22,432 - £25,999 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee discount
Staff Software Engineer
CoMind —London
- £94,000 - £131,000 a year
- Full-time
- C++
- Software development
- IT
- Employee discount
Third Line IT Support Engineer / Technical Consultant
Krome Technologies Ltd —Chertsey
- £40,000 - £55,000 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Annual leave
Quick apply
Operations Controller (full time)
Spy Alarms Ltd —Orpington
- £26,000 - £32,000 a year
- Full-time
- Management
- Customer service
- English
- Health & wellbeing programme
- Employee assistance programme
Quick apply
12d
Geo-Environmental Engineer
Sevenoaks Environmental Consultancy Ltd —Royal Tunbridge Wells
- From £25,000 a year
- Full-time
- Bachelor's degree
- In-person
- Free parking
- Annual leave
Quick apply
4d

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

staff engineer jobs in purley way, gtl

Helpdesk Technician (1st line)

Junior IT & Comms Technician

IT Support Engineer

Gameplay Programmer, Games, Inception, DeepMind

Infrastructure Engineers

Gas Installations Engineer

Audio Engineer

Network Support Engineer

CAD Technician

Staff Backend Engineer - Accounting - 100% Remote - EMEA

Workplace IT Support Engineer

Onsite Engineer

Field Service Engineer - Surrey & South West London

IT Support Engineer

Audio Visual Field Service Engineer

Apprentice Civil Engineer

Staff Software Engineer

Third Line IT Support Engineer / Technical Consultant

Operations Controller (full time)

Geo-Environmental Engineer

I want to receive the latest job alerts for staff engineer in purley way, gtl

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