Help desk support analyst (1st line) Work, Jobs in Queensferry, Fln (with Salaries)

IT Service Desk Analyst
M Group —Bootle
- Full-time
- Microsoft Word
- Communication skills
- Employee discount
10h
Service Desk Analyst
NHS Midlands and Lancashire Commissioning Support Unit —Chester
- £28,392 - £31,157 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
4d
Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply

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Based on your search for help desk support analyst (1st line)

IT Service Desk Analyst
M Group —Bootle
Confidence handling inbound customer calls and managing multiple priorities. Act as the first point of contact via telephone, email, customer portals, and…
10h
Service Desk Analyst
NHS Midlands and Lancashire Commissioning Support Unit —Chester
The post holder will be expected to receive and accurately log service desk calls; providing initial troubleshooting and resolution of calls, referring more…
£28,392 - £31,157 a year
4d

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IT Service Desk Analyst

M Group -
Bootle

Apply Now

Job details

Permanent | Full-time
10 hours ago

Benefits

Company pension
Employee discount

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Ticket management
Microsoft Office Suite
ITIL
Technical support incident logging
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

IT Service Desk Analyst - Bootle, Liverpool (Office-based) - Full-time, Permanent (Monday-Friday, 37.5 hours per week)

Looking to build your career in IT? Whether you've gained hands-on experience in a Service Desk, Helpdesk, Customer Service environment, or recently completed an IT qualification and are ready for your first step into technical support, this could be the opportunity for you!

As an IT Service Desk Analyst, you'll be part of a supportive team in Bootle, Liverpool, providing first-line IT support, troubleshooting technical issues, installing software remotely, and helping customers resolve a wide range of IT challenges. If you're passionate about technology, enjoy problem-solving, and want to develop your skills in a fast-paced environment, we'd love to hear from you.

Join Telent's Network Services team and play a key role in delivering IT support services for critical infrastructure customers. This is an opportunity to develop your technical skills within a supportive team environment, providing first-line support, troubleshooting technical issues, and delivering excellent customer service.

What you'll do:

Provide first-line support for IT/ICT incidents and service requests.
Diagnose, resolve, or escalate technical and non-technical issues.
Act as the first point of contact via telephone, email, customer portals, and service management systems.
Log, update, and manage tickets accurately while working to agreed SLA and KPI targets.
Build strong customer relationships through professional communication and regular updates.
Coordinate with suppliers, vendors, and Field Engineers to support issue resolution.
Support service delivery activities including spare parts ordering and scheduling activities.

Who you are:

You are customer-focused, enjoy problem-solving, and have a genuine interest in technology. Whether you already have Service Desk / Helpdesk experience or are looking to build your IT career, you will naturally be motivated to learn, thrive in a fast-paced environment, and are confident communicating with customers over the phone and through digital channels.

Key Requirements:

Experience within a Helpdesk, Service Desk, Customer Service, or similar support environment.
Confidence handling inbound customer calls and managing multiple priorities.
Experience of 1st Line IT troubleshooting and fault resolution or similar.
Strong interest in IT systems, technology, and problem-solving.
Good working knowledge of Microsoft Office applications including Outlook, Teams, Word, and Excel.
Comfortable working to performance measures, SLAs, and KPIs.
ITIL awareness would be beneficial but is not essential.

What we offer:

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

The additional benefits with this role:

26 days holiday, plus public holidays, and the option to buy or sell days annually
Company pension scheme
A range of family friendly policies
Occupational health support and wellbeing portal
Discounts on Cinema, Restaurants and Shopping with the Telent Reward scheme.

We are guided by our values and behaviours:

Be Inclusive
Take Responsibility
Collaborate
Be Customer-focused

Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group.

#TelentTS

Apply Now

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