Line support engineer Work, Jobs in Quinton, Wmd (with Salaries)

Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
3rd Line Support Engineer
wavenet —Solihull
- Full-time
- Azure
- Windows
- Annual leave
- Employee assistance programme
Quick apply
3rd Line Technical Support Engineer
Spherica Business Solutions Ltd —Birmingham
- £40,000 - £45,000 a year
- 12 hour shift
- IT
- Employee discount
- Referral programme
Quick apply
3d
Regional IT Support Engineer
TNA —Birmingham
- £50,000 - £55,000 a year
- Full-time
- Microsoft Access
- Azure
- Continuous improvement
Quick apply
9h
3rd Line Support Engineer
Grainger and Worrall —Bridgnorth
- Up to £45,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Microsoft Office
- Computer networking
- Sick pay
Quick apply
3rd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Digital Workplace Engineer
South Staffordshire Plc —Walsall
- Up to £35,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
- Employee assistance programme
- Employee discount
5d
Renewables Service & Repair Engineer
Sureserve —Birmingham
- £42,500 - £44,000 a year
- Monday to Friday
- Customer service
- Time management
- Annual leave
Quick apply
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
2d
Junior SOC Engineer
NTT Data UK —Birmingham
- Microsoft Word
- Microsoft Excel
- Azure
Project Manager (12 Month Maternity Cover)
Westgate Global —Stafford
- £36,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
Quick apply
Junior SOC Engineer
NTT Ltd —Birmingham
- Microsoft Word
- Microsoft Excel
- Azure
Junior Systems Engineer
ITI Group —Stafford
- Up to £30,000 a year
- Full-time
- Hybrid work
- Engineering
- Programmable logic controllers
- Software development
Trainee Engineer
RSS Infrastructure —Aston
- Full-time
- Engineering
Quick apply
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Laboratory Production Operative
AB Agri —Wolverhampton
- £24,621.29 a year
- Weekend availability
- Computer literacy
- Analysis skills
- Organisational skills
3d
Project Technician / Engineer - Midlands
nGeneration —Birmingham
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
Laboratory Production Operative
ABAgri —Wolverhampton
- £24,621.29 a year
- Weekend availability
- Computer literacy
- Analysis skills
- Organisational skills
3d

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Support Desk Engineer

Southern Communications Group
Quinton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Company pension
Discounted gym membership
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

TCP
LAN
Firewall
DHCP
VoIP
Continuous improvement
DNS
Telecommunication
IT
Problem management
Network monitoring

Full job description

Support Desk Engineer

Location: Quinton, Birmingham

Salary £30,000 – £35,000

The Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications, managed IT and unified communications (UC) systems. The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs.

This position requires strong telecoms and managed IT knowledge, structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.

Responsibilities:

Act as a first and second-line support engineer for telecoms, managed IT and UC-related incidents and requests.
Log, manage, prioritise, and resolve faults using the service desk ticketing system in line with SLAs.
Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors.
Perform detailed troubleshooting across VoIP, IT, networking, and UC platforms.
Escalate complex incidents appropriately while maintaining ownership and customer communication.
Implementing remote deployments, including system provisioning, configuration, and testing.
Liaise with customers, suppliers, and third-party IT teams to ensure timely resolution of issues.
Provide remote user support and basic customer training where required.
Maintain accurate technical documentation, case notes, and knowledge base articles.
Identify recurring issues and contribute to problem management and continuous improvement initiatives.

Technical Skills Required:

Strong understanding of:

VoIP technologies and call flows
SIP, RTP, TCP/UDP
DNS, DHCP, VLANs, QoS
LAN and WAN fundamentals
Managed IT applications and Cyber Security
Wifi – Unifi and Ruckus advantageous
Switching, Routing, Firewalls – advantageous

Experience troubleshooting UC and telecoms platforms such as:

Gamma Horizon / Call Centre, Microsoft Teams (Direct Routing), SpliceCom, Wildix, NEC (or similar platforms)
Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.
Knowledge of structured cabling principles (CAT5 / CAT6) – advantageous.
Experience managing incidents through a service desk or ticketing system.

Other Experience required:

Minimum of 2 years’ experience in an IT or Telecoms support role.
Experience working in a high-volume, customer-facing support environment.
Exposure to managed services or MSP environments desirable.

Benefits:

21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Employee Referral Bonus
Pension Scheme
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Apply Now

Refine Your Search

line support engineer jobs in quinton, wmd

Support Desk Engineer

3rd Line Support Engineer

3rd Line Technical Support Engineer

Regional IT Support Engineer

3rd Line Support Engineer

IT Support Engineer

3rd Line Engineer - Support

Digital Workplace Engineer

Renewables Service & Repair Engineer

IT Support Analyst

Junior SOC Engineer

Project Manager (12 Month Maternity Cover)

Junior SOC Engineer

Junior Systems Engineer

Trainee Engineer

Field Service Coordinator

Field Service Administrator

Laboratory Production Operative

Project Technician / Engineer - Midlands

Laboratory Production Operative

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