helpdesk engineer Work, Jobs in radcliffe, gtm (with Salaries)

Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
2d
Telecoms & cabling engineer
Bluebox Communications Ltd —Bolton
- From £28,000 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Computer networking
Quick apply
10h
MSP Helpdesk & Projects Engineer (2nd/3rd Line)
Use IT Computers Ltd —Blackburn
- £33,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Scripting
Quick apply
2d
Facilities Helpdesk Administrator – Manchester, M3 2LF
Apleona —Manchester
- £26,000 - £28,000 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- Computer literacy
- Employee discount
- Gym membership
IT Field Support Engineer
Chroma Technology —Warrington
- From £28,000 a year
- Full-time
- Azure
- SharePoint
- IT
Quick apply
1d
IT & Telecoms Engineer Manager
Digicomm 360 Ltd —Bolton
- £35,000 - £40,000 a year
- Full-time
- Management
- Windows
- Computer networking
- Free parking
Quick apply
Service Coordinator
Johnson Controls —Manchester
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Communication skills
- Free parking
- Annual leave
19h
Maintenance Electrician
CBRE —Bolton
- Full-time
- Customer service
- HVAC
- Communication skills
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Finance Assistant
Dalkia UK —Manchester
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Multi-Skilled Engineer
Kudos Services —Warrington
- Up to £38,000 a year
- Full-time
- Employee assistance programme
Quick apply
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Mobile Air Conditioning / Electrical Engineer
ISS Facility Services —Manchester
- £40,000 - £46,000 a year
- Maintenance
- HVAC
- In-person
Technical Supervisor (Electrical)
OCS Group —Manchester
- Supervising experience
- SharePoint
- Communication skills
Quick apply
8d
Service Delivery Controller
Bellrock Property and Facilities Management —Oldham
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
Electrical Shift Technician
ISS Facility Services —Knutsford
- £41,200 a year
- Maintenance
- In-person
- Communication skills
Quick apply
Helpdesk Coordinator
United Infrastructure —Great Sankey
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
- Health & wellbeing programme
- Life insurance
Quick apply
Day Electrician
ISS Facility Services —Knutsford
- Monday to Friday
- Customer service
- Maintenance
Quick apply
FM Electrical Engineer
CubicWorks —Salford
- Customer service
- Organisational skills
- Communication skills
- Referral programme
Quick apply
Lean Practitioner
Mitie —Stockport
- Full-time
- Continuous improvement
- Communication skills
2d

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Helpdesk Manager

Armstrong Building and Maintenance Limited -
Heywood

Quick apply

Job details

Permanent | Full-time
£37,500 - £40,000 a year
2 days ago

Benefits

Company pension
On-site parking

Qualifications

Management
Facilities management
Maintenance
Leadership
Communication skills
Help desk

Full job description

Are you passionate about delivering excellent customer support and leading a high-energy helpdesk team? Joining Armstrong Building and Maintenance Ltd as a Helpdesk Manager, you will champion exceptional service, streamline operations, and drive continuous improvement in a fast-paced environment.

About Us

With over 35 years’ experience we specialise in planned and reactive maintenance activities in the facilities management sector and project management and execution of planning, development and construction activities in the Construction sector.

Role Overview

Based at our Head Office in Heywood, the role of Helpdesk Manager is crucial to our success. Reporting directly to the company management and acting as line manager to our engineers and helpdesk team you will own the first point of contact for all maintenance service requests. You will optimise workflows, and uphold SLAs to ensure every call, email, and ticket is handled with precision and care. Your strategic insights will drive process improvements and elevate our customer experience.

Key Responsibilities

· Oversee daily helpdesk operations including work scheduling and SLA management

· Respond and provide updates on all work in process

· Fleet management

· Establish and maintain positive working relationships and levels of communication to ensure optimum service delivery and maximise work potential with existing clients

· Manage and mentor a team of helpdesk coordinators

· Completion of PCS audits

· KPI reporting

· Improve process efficiency, ensure full notes are made on the work management system for each job, to create full visibility for all Helpdesk team and management

Skills and Experience

· Minimum 3 years’ experience managing a helpdesk or service desk team, ideally within building maintenance or facilities management

· Strong understanding of CAFM software (preferably Job Logic) and ticketing workflows

· Excellent leadership skills with a track record of motivating teams and driving performance improvements

· Exceptional communication skills, both written and verbal, with the ability to liaise effectively across all levels

· Excellent UK geographical knowledge

· Ability to thrive under pressure and adapt quickly to changing priorities

What We Offer

· Competitive salary

· 40 hours per week, permanent contract of employment

· 20 days holiday plus bank holidays, additional holiday entitlement after a qualifying period

· Contributory Pension scheme,

· Professional development budget and access to industry training

· Staff Events

Build the future of building maintenance. Join us as Helpdesk Manager and make every call count!

Pay: £37,500.00-£40,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk engineer jobs in radcliffe, gtm

Helpdesk Manager

Telecoms & cabling engineer

MSP Helpdesk & Projects Engineer (2nd/3rd Line)

Facilities Helpdesk Administrator – Manchester, M3 2LF

IT Field Support Engineer

IT & Telecoms Engineer Manager

Service Coordinator

Maintenance Electrician

Service Desk Manager

Finance Assistant

Multi-Skilled Engineer

Mobile Technical Operative - Mechanical

Mobile Air Conditioning / Electrical Engineer

Technical Supervisor (Electrical)

Service Delivery Controller

Electrical Shift Technician

Helpdesk Coordinator

Day Electrician

FM Electrical Engineer

Lean Practitioner

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