Support manager Work, Jobs in Radcliffe, Gtm (with Salaries)

Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
11d
Operational Lead
mydentist —Radcliffe
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
12d
Learning Activation Specialist
mydentist —Radcliffe
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Portfolio Manager
Student Cribs —Manchester
- From £30,000 a year
- Weekend availability
- Data entry
- In-person
- Office experience
- Sick pay
Quick apply
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Client Onboarding Coordinator
DGI —Manchester
- Up to £36,000 a year
- Full-time
- Hybrid work
- English
- Project management
- In-person
- Annual leave
Quick apply
4d
Operations Manager
Popeyes UK —Manchester
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Customer Support Advisor
ITCUK —Manchester
- £28,000 a year
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Sales Support Administrator - Office Based
Ultraleds —Manchester
- Up to £29,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
Community Wellbeing Practitioner
Company Shop Group —Bolton
- £31,250 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Junior Operations Manager
Bloom Manchester —Manchester
- £30,000 - £33,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Operations Support Manager
CitySprint —Salford
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
10d
Youth Helper
St John Ambulance —Manchester
1d
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Recruitment & Onboarding Advisor
James Hall & Co Ltd —Preston
- £29,035.24 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
12d
Youth Leader
St John Ambulance —Manchester
1d
General Manager – Heywood
Lineage Logistics —Heywood
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
9d
Attendance Manager
Oasis Community Learning —Salford
8d
Operations Manager
EMR Group —Salford
- Full-time
- Project management
- IT
- Annual leave
Quick apply
Estate Agent
The Property Experts —Farnworth
- £8,400 a month
- Remote
- Sales
- Administrative experience

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Helpdesk Manager

Armstrong Building and Maintenance Limited -
Heywood

Quick apply

Job details

Permanent | Full-time
£37,500 - £40,000 a year
11 days ago

Benefits

Company pension
On-site parking

Qualifications

Management
Facilities management
Maintenance
Leadership
Communication skills
Help desk

Full job description

Are you passionate about delivering excellent customer support and leading a high-energy helpdesk team? Joining Armstrong Building and Maintenance Ltd as a Helpdesk Manager, you will champion exceptional service, streamline operations, and drive continuous improvement in a fast-paced environment.

About Us

With over 35 years’ experience we specialise in planned and reactive maintenance activities in the facilities management sector and project management and execution of planning, development and construction activities in the Construction sector.

Role Overview

Based at our Head Office in Heywood, the role of Helpdesk Manager is crucial to our success. Reporting directly to the company management and acting as line manager to our engineers and helpdesk team you will own the first point of contact for all maintenance service requests. You will optimise workflows, and uphold SLAs to ensure every call, email, and ticket is handled with precision and care. Your strategic insights will drive process improvements and elevate our customer experience.

Key Responsibilities

· Oversee daily helpdesk operations including work scheduling and SLA management

· Respond and provide updates on all work in process

· Fleet management

· Establish and maintain positive working relationships and levels of communication to ensure optimum service delivery and maximise work potential with existing clients

· Manage and mentor a team of helpdesk coordinators

· Completion of PCS audits

· KPI reporting

· Improve process efficiency, ensure full notes are made on the work management system for each job, to create full visibility for all Helpdesk team and management

Skills and Experience

· Minimum 3 years’ experience managing a helpdesk or service desk team, ideally within building maintenance or facilities management

· Strong understanding of CAFM software (preferably Job Logic) and ticketing workflows

· Excellent leadership skills with a track record of motivating teams and driving performance improvements

· Exceptional communication skills, both written and verbal, with the ability to liaise effectively across all levels

· Excellent UK geographical knowledge

· Ability to thrive under pressure and adapt quickly to changing priorities

What We Offer

· Competitive salary

· 40 hours per week, permanent contract of employment

· 20 days holiday plus bank holidays, additional holiday entitlement after a qualifying period

· Contributory Pension scheme,

· Professional development budget and access to industry training

· Staff Events

Build the future of building maintenance. Join us as Helpdesk Manager and make every call count!

Pay: £37,500.00-£40,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

support manager jobs in radcliffe, gtm

Helpdesk Manager

Operational Lead

Learning Activation Specialist

Portfolio Manager

Customer Success Manager

Client Onboarding Coordinator

Operations Manager

Customer Support Advisor

Sales Support Administrator - Office Based

Community Wellbeing Practitioner

Junior Operations Manager

Operations Support Manager

Youth Helper

Area Care Manager

Recruitment & Onboarding Advisor

Youth Leader

General Manager – Heywood

Attendance Manager

Operations Manager

Estate Agent

I want to receive the latest job alerts for support manager in radcliffe, gtm

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