Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When your part of our team, you matter to us and you matter to millions. Watch our video to find out more! About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We look for opportunities to offer great opportunities to learn and grow through personal and professional development. And, if you make the grade then you can look forward to a rewarding and fulfilling career with a company that joined the top 50 in the Glassdoor's 2021 Best Places to Work.
We want to help deliver a railway which is safe, reliable, affordable and that provides great customer service to everyone . For more information about Network Rail click here
The Wales & Western region includes more than 2,700 miles of railway and we serve communities and businesses of Wales, the Thames Valley, West of England, and the Southwest Peninsula.
Our ambition to be responsive to passengers and freight users drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues, and protecting safety and wellbeing.
About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone!
As a Network Rail employee, you will enjoy a wide range of benefits!
- Privileged staff travel - Leisure travel discount of 75% on all leisure travel and includes family members.
- A subsidy of up to 75% on rail and underground season tickets if you travel to work on the train.
- GWR ticket alliance - Heavily discounted all day passes for you and up to 3 friends and family to use across the GWR network.
- Benefits package including healthcare offers, a cycle to work scheme, discounted healthcare club membership, and a discounted offers and benefits including childcare, healthcare and online shopping site.
- A range of Pension schemes to choose from
- Effectively manage work-life balance with a 35hrs per week contract, hybrid working (which will be 60% office based), flexible working, flexible leave, and enhanced family friendly support.
- 5 days paid volunteering leave.
- 2 weeks paid reserve leave for the Armed Forces community.
In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours.
To find out more about the benefits at Network Rail, click here .
We want to help deliver a railway which is safe, reliable, affordable and that provides great customer service to everyone.
Network Rail is a brilliant place to work. We provide services to the communities and the economy of the UK, connecting people with jobs, loved ones, and fun, so our work has meaning, purpose and social value. We collaborate with colleagues across the UK, and specifically Wales and its borders, including governments, local authorities, the supply chain, and environmental and infrastructure organisations, so our work is really interesting. The rail and transport industries are complex and critical, so our work is challenging and stretching. We benefit from some brilliant corporate policies around things like flexible working, employee benefits, employee networks, reward and recognition schemes, personal and career development, and a supportive and inspiring leadership culture within Wales & Borders. We are keen to recruit people who represent the communities we serve.
This role is based in St Patrick's House, Cardiff. Given this role's focus on stakeholder relationships within and between Network Rail, TfW, and other industry partners such as freight, train operating companies and Welsh Government, and being a part of a large, Cardiff-based team, the successful candidate will want to spend at least 3 days per week in person in Cardiff, because this is where the majority of the key team members and stakeholders are based. Some occasional business travel to other locations including Wrexham and Pontypridd may also be required.
The successful candidate will have experience in stakeholder management, collaboration skills, commercial and contractual experience, an understanding of and ability to work in a political environment, and collaboration skills.
We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
Diversity and inclusion are more than just buzz words for us. We're constantly striving to make sure we provide a welcoming and safe environment for everyone. We recognise that certain groups are under-represented within our team and we're working closely with our regional diversity and inclusion networks to make sure we support these groups as best as we can.
We are working in conjunction with the Cultural Fusion team. If you would like support with your application or interview please contact Wales&[email protected] or visit the connect page: Wales and Western Cultural Fusion (sharepoint.com) . For all other support please contact your HR Business Partner.
Network Rail is a Disability Confident Leader and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak's Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please contact Nicole Denton.
Responsibilities
- Prepare submissions under sections 18 and 22 of the Railways Act 1993 to the Office of Rail Regulation for regulated contracts so that the contractual changes are appropriate to Network Rail's needs.
- Assist in the management of customer and contractual relationships on all issues, including performance delivery and Track Access Contract
- Assist in negotiations in order to conclude effective commercial deals.
- Assist in the management of income budgets in order to meet targets.
- Analyse financial information so that all revenues due to Network Rail from the access contracts are recovered, taking action where necessary.
- Identify commercial issues and progress solutions to meet customer needs.
- Manage the delivery of all customer reasonable requirements and assist in customer focussed improvement projects including Six Sigma.
- Handle customer enquiries and complaints to a mutually satisfactory resolution.
Closing date : 22nd July 2026
Salary : Band 5 - £30,000 - £38,000 per annum
Network rail operates a hybrid working policy with 60 - 80% of the time in an office location and some working from home as and when agreed with your Line Manager
For further information please contact Amanda Newton - Head of Passenger Experience at [email protected].
We positively embrace flexible working recognising that employees may wish to balance work and family/home life.
In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours.
At Network Rail we promote a diverse and inclusive organisation. We are working in conjunction with the Cultural Fusion team to support black, Asian and minority ethnic colleagues. If you would like support with your application or interview please contact Wales&[email protected]
Job Skills, Experience and Qualifications
Essential
Knowledge of Network Rail performance systems, and detailed understanding of the performance element of the Network Code.
Familiarity with and understanding of the contractual relationship with the customer.
Good interpersonal skills.
Understanding of financial principles
Educated to 'A' level or equivalent standard
Desirable
