Director of customer experience Work, Jobs in Rainham, Gtl (with Salaries)

Customer Service Coordinator
BLOUNT SHUTTERS LIMITED —Thurrock
- £28,000 - £38,000 a year
- Full-time
- Customer service
- English
- Data entry
- Profit sharing
- Employee discount
Quick apply
3d
Director, Banking Partnerships
Kyriba —London
- £122,850.00 - £155,366.25 a year
- Full-time
- Sales
- English
- Business development
Global Managing Director - Consumer
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Operation Manager
THE WIGGETT GROUP —Brentwood
- £65,000 - £75,000 a year
- Full-time
- Maintenance
- Team management
- Contracts
Quick apply
4d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Brand Director (gn) - More Nutrition (German speaking)
The Quality Group GmbH —London
- Full-time
- Hybrid work
- English
- In-person
- Marketing
- Free parking
- Employee discount
Quick apply
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply
Operations & Executive Assistant to the Managing Director
AM Facilities Management —London
- £34,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Administrative experience
- Free parking
Quick apply
12d
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Director
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Agile
- IT
- In-person
Quick apply
9d
Customer Experience Director
JLL —London
- Agile
- IT
- Communication skills
8d
Director of Customer Success
dmg::media —London
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
VP, Customer Experience & Services
ComplyAdvantage —London
- £225,000 - £290,000 a year
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
2d
PMO Manager
NextStep —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
Quick apply
13d
Community Manager
PEI Group —London
- Presentation skills
- Organisational skills
- Communication skills
Brand and Digital Marketing Director
CGI —London
- Full-time
- Leadership
- Communication skills
- Marketing
Quick apply
Head Of Operations
Medirest —Dartford
- £65,000 a year
- Management
- Hotel
- Leadership
- Employee discount
9d
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
12d
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
Travel Operations Director
Hana Travels UK Ltd —London
- £115,000 a year
- Hospitality
- Management
- In-person
- Flexitime
Quick apply
5h

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Customer Service Coordinator

BLOUNT SHUTTERS LIMITED
Thurrock

Quick apply

Job details

Permanent | Full-time
£28,000 - £38,000 a year
3 days ago

Benefits

Profit sharing
Canteen
Employee discount
On-site parking

Qualifications

Customer service
GCSE
English
Data entry
Phone etiquette

Full job description

Blount Shutters is a large independent roller shutter and industrial door company, operating for over 40 years.

Due to recent growth we are looking to recruit a further dedicated account coordinator. Our head office is based in West Thurrock (Essex) with offices in Bovey Tracey (Devon) and Bolton. We provide our clients with a maintenance and 24hr emergency repair service, nationwide as well as manufacturing all door systems in-house. We are seeking a Customer Service Coordinator to join our service desk in providing dedicated support to nominated customers.

This is on a full-time, permanent basis. Starting salary £25,000.00 + per annum following successful completion of probationary period. (PLUS monthly departmental bonus, half-yearly corporate bonus and reward schemes).

Areas of responsibility:

To provide dedicated support to nominated customers, including the collation and maintenance of any reports or documents relating to these accounts.
Raising jobs in Jobwatch system.
Assist the department in preparation of engineer’s daily workload.
Issue job information to engineers.
Make sure jobs are closed down by engineers, appertaining to your accounts, while on site.
Raise purchase orders to subcontractors.
Issue jobs to subcontractors.
Answer incoming calls in a timely manner.
Processing information uploaded by engineer's via their tablets.
Updating asset registers.
To be aware of all quotations and enquiries and ensure they are followed up in a timely manner, including the booking of jobs, keeping the customer fully informed of progress, dealing and accurately recording all telephone queries and ensuring all information is documented in JobWatch.
Maintain a high level of communication with nominated accounts, agree preferred frequency and type of reporting and ensure this is adhered to.
To ensure all customers are offered the Company after sales and maintenance support at all stages and levels within their contract.
All invoices to be accurately collated within agreed timeframes, ensuring disputes are resolved or communicated to the correct department for investigation and followed up.
All correspondence (both internal and external) must be accurately recorded and actioned on JobWatch where appropriate. All filing systems must be maintained with the aim of accuracy and ease of retrieval.
To carry out any other reasonable tasks as requested by your Line Manager or Director, ensuring all specific duties are completed accurately and punctually or within agreed deadlines.
Collate and check all paperwork for completed jobs and invoice, final inspection and post.
Run lists of outstanding calls/jobs, general housekeeping in system.
Bring to the attention of your Line Manager or Director any issues or problems relating to your accounts, if you have been unable to resolve. Key Performance Indicators
Respond to customer queries within 24 hours of receipt.
To adhere to and exceed SLA’s as agreed with customer.
To be aware of level of outstanding enquiries and quotations with no action.
Ensure quotation conversion rates are above 80%
No more than five disputes or complaints in any one month for all Key Accounts managed by National Accounts Co-ordinator.

This is a fantastic opportunity, a great starting package, ongoing training and additional benefits to the successful candidate.

Job Types: Full-time, Permanent

Pay: £28,000.00-£38,000.00 per year

Benefits:

Canteen
Employee discount
On-site parking
Profit sharing

Education:

GCSE or equivalent (preferred)

Experience:

customer service office enviroment: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

director of customer experience jobs in rainham, gtl

Customer Service Coordinator

Director, Banking Partnerships

Global Managing Director - Consumer

Operation Manager

Client Engagement Manager

Brand Director (gn) - More Nutrition (German speaking)

Massimo Dutti Operations Manager- Regent Street

Operations & Executive Assistant to the Managing Director

Commercial Director

Customer Experience Director

Customer Experience Director

Director of Customer Success

VP, Customer Experience & Services

PMO Manager

Community Manager

Brand and Digital Marketing Director

Head Of Operations

Head of Learning & Development

Coffee Operations Manager

Travel Operations Director

I want to receive the latest job alerts for director of customer experience in rainham, gtl

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