customer support & client services managers Work, Jobs in ramsbottom, gtm (with Salaries)

Customer Service Supervisor
Fanatics (International) Limited —Manchester
- Overtime
- Spanish
- Microsoft Excel
- Customer service
- Work from home
Quick apply
Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
3d
Team Manager - Customer Solutions Team
ClearScore Technology Limited —Manchester
- £55,000 - £65,000 a year
- Hybrid work
- Sales
- Customer service
- Supervising experience
- Flexible schedule
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
Customer Services Team Leader
Mears Group —Manchester
- Up to £30,962.61 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Mentoring
- Free parking
- Annual leave
Head of Customer Care
247 Home Furnishings —Huddersfield
- £65,000 - £75,000 a year
- Microsoft Excel
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Manager
CHEP —Manchester
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
14d
Service Support Controller
Access Platform Sales (APS) —Manchester
- From £40,000 a year
- Full-time
- CRM software
- Management
- Sales
- Free parking
- Life insurance
Quick apply
9d
Contact Centre Team Leader
ENWL —Preston
- £35,000 - £45,000 a year
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
10d
Customer Service Team Leader
Panaz Ltd —Burnley
- Full-time
- CRM software
- Contracts
- Leadership
- Referral programme
- Sick pay
Case Operations Team Lead
Steps —Manchester
- £40,000 a year
- Full-time
- Remote
- Management
- No experience needed
- English
Quick apply
4d
Customer Service Manager (CSM)
Hardichymax Global Ltd —Eccles
- £35,300 - £36,000 a year
- Full-time
- Customer service
- Analysis skills
- Supervising experience
Quick apply
3d
Customer Experience People Lead - Melio
Xero —Manchester
- Full-time
- Hybrid work
- Leadership
14d
Contact Centre Team Leader
LRG —Salford
- Monday to Friday
- Leadership
- Communication skills
Quick apply
Customer Experience Team Manager
Beauty Works —Cheadle
- Overtime
- Management
- Customer service
- Hair styling
- Free parking
- Health & wellbeing programme
Quick apply
10d
Aftersales Team Leader
BCA —Manchester
- £15.11 an hour
- Monday to Friday
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Fleet Contact Centre Manager
Trane Technologies —Bolton
- Full-time
- Computer literacy
- Supervising experience
- Leadership
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
15h
Customer Services Manager
COLAS ROADS UK —Warrington
- £28,000 - £35,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee discount
Customer Success Operations Lead (Fixed-Term Contract)
CloudM —Manchester
- Remote
- Management
- Hotel
- Restaurant
- Annual leave
- Employee assistance programme
Quick apply
22h

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customer support & client services managers jobs near ramsbottom, gtm

Customer Service Supervisor

Fanatics (International) Limited -
Manchester

Quick apply

Job details

Full-time

Benefits

Work from home

Qualifications

French
Spanish
Microsoft Excel
Multilingual
Customer service
Analysis skills
Root cause analysis
Leadership
German

Full job description

JOB DESCRIPTION

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

THE GAME PLAN:

It’s game time! Simply put, we want a team of key players on the Fanatics team, who understand the Fan passion and love sports, come prepared to play in the game, have a growth mindset, and are excited to build long-term career opportunities, all while creating memorable fan experiences for sports fans at Fanatics.

SUMMARY:

The Fan Experience Supervisor will shape the Fanatics fan experience through leadership and growth of a customer facing team to help accomplish a range of customer-impacting goals. This is a leader that assists the Operations Manager with customer service skill development, analysing data and decision-making, monitoring SLAs, driving core KPIs, delivering a consistent experience for our fans, achieving productivity, quality metrics, and employee engagement. Supervisors always lead with relentlessly enhancing the fan experience.

You will gain skills and experience in this role working on behalf of the global leader in licensed sports merchandise. We want leaders who lead and work alongside their team, as fan advocates for our fans!

GENERAL RESPONSIBILITIES:

Lead a supportive, growth-mindset culture with all members on the team, including Customer Service Advisors and Team Leads
Consistently monitor and analyse data to drive key KPI's by using data to drive targets including but not limited to financial targets, Appeasement per Contact, Contacts per Order, First Contact Resolution, Net Promoter Score, Average Handle Time, Adherence, Quality & Customer Satisfaction/Customer Delight.
Demonstrated experience analysing data to develop and execute a course of action
Strong problem-solving and analytical skills conducting root cause analysis to identify and share data-driven trends
Natural curiosity that can challenge and transform business processes in a fast-paced environment
Model a culture of ownership in every customer and employee interaction
Value and appreciate customer perspective & handle highly complex and escalated customer contacts to resolution
Inspire a team of Customer Service Advisors and Team Leads to exceed performance expectations in every customer contact
Motivate and develop Advisor and Team Lead skillsets that enable them to perform at their best | Provide clear, constructive feedback
Accountability for Advisor and Team Lead performance, quality, and development
Demonstrate subject matter expertise in Fanatics Customer Experience work procedures and processes
Suggest innovative solutions that improve customer delight and NPS
Support in continuous improvement project efforts that enhance the business/fan experience
Display professionalism working with colleagues and customers
Communicates as a team player and coordinates with multiple departments to ensure real-time KPI goals are maintained throughout operating hours, including hybrid/virtual capacities if needed
Carries out Supervisory responsibilities in accordance with the organization’s policies and applicable laws
Thrive in a fast-paced team environment
Solve the right problem in the right way with the right solution; driving first contact resolution
Maintain the highest level of GDPR compliance and sensitivity to personal customer information
Other Responsibilities may include: interviewing, hiring, and training employees; planning, assigning, and directing work, appraising performance, rewarding and coaching opportunities, addressing barriers and problem solving
Meet the fans needs by being available when customer trends and business needs dictate, including potential overtime, nights, weekends and holidays. Must be flexible to work various shifts. 37.5 hours per week. Shifts can be scheduled between the hours of 08:00 - 18:00 Monday-Sunday
Must have home internet 2mbps download speed minimum and a dedicated space required for applicable work from home opportunities. Work from home on weekend shifts required.
Assume additional responsibilities as needed.

Please Note: The responsibilities described herein are intended to be general in nature and do not represent an all-inclusive list of duties and tasks.

EDUCATION & EXPERIENCE:

2 – 3 years of customer service and/or contact centre experience is preferred
Experience in the E-Commerce space preferred
Value and appreciate the omni-channel fan journey
Model a culture of ownership in every interaction
Thrive in a fast-paced environment
Advanced knowledge of Excel, strong verbal, written, and presentation skills
Strong analytical reasoning and problem-solving skills
Passion for sports
Amplify connections with our fans and memorable moments
Ability to maintain composure in high pressure situations
Demonstrated ability to quickly learn, adapt and become highly efficient on new and / or changing systems, applications, policies and procedures

OTHER: Multi-lingual candidates are encouraged to apply (preferred Spanish, French, and German)

Quick apply

Refine Your Search

customer support & client services managers jobs in ramsbottom, gtm

Customer Service Supervisor

Helpdesk Manager

Team Manager - Customer Solutions Team

Customer Success Team Leader - Mercedes Benz

Customer Services Team Leader

Head of Customer Care

Customer Service Manager

Service Support Controller

Contact Centre Team Leader

Customer Service Team Leader

Case Operations Team Lead

Customer Service Manager (CSM)

Customer Experience People Lead - Melio

Contact Centre Team Leader

Customer Experience Team Manager

Aftersales Team Leader

Fleet Contact Centre Manager

Customer Service Manager X2

Customer Services Manager

Customer Success Operations Lead (Fixed-Term Contract)

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