Head of customer service Work, Jobs in Ramsbottom, Gtm (with Salaries)

Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
11d
Customer Service Administrator
Sell UK Property Ltd —Burnley
- £26,500 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
8d
Recruitment & Onboarding Advisor
James Hall & Co Ltd —Preston
- £29,035.24 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
12d
Customer Support & IT Advisor
James Hall & Co Ltd —Preston
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Customer Relations Advisor
RRG Group —Salford
- Up to £30,000 a year
- Overtime
- Salesforce
- English
- In-person
- Free parking
- Employee discount
Quick apply
7d
Scheduling Clerical Assistant - Day work 08.00am - 16.00pm
Northernshire FM Ltd —Leyland
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Operations & Administration Coordinator
GC Windows Ltd —Leigh
- £29,000 - £35,000 a year
- Full-time
- Microsoft Office
- IT
- Construction
- Annual leave
- Employee discount
Quick apply
9d
Head of Year
Star Academies —Radcliffe
- £29,213 - £34,434 a year
- Call to connect
- Organisational skills
- School
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
SPAR Rawtenstall - Supervisor
James Hall & Co Ltd —Rawtenstall
- Part-time
- Employee discount
- Life insurance
Quick apply
1d
Junior Event Manager
Don't Panic Projects —Rossendale
- From £25,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Organisational skills
- Work from home
Quick apply
6d
Demolition Administration and Compliance Manager
Rhodar Industrial Services Ltd —Warrington
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
8d
Head of Digital & Ecommerce
Factra —Manchester
- £45,000 - £50,000 a year
- Full-time
- Social media management
- Maintenance
- In-person
- Free parking
- Employee discount
Quick apply
Telephony Application Manager
JLA —Sowerby Bridge
- Up to £35,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Regional Learning & Development Lead
Swim Sports Company Ltd —Bolton
- From £32,000 a year
- Weekend availability
- Hybrid work
- Driving
- Travel
Quick apply
Head of Sales
Rhino Design (Manchester) Ltd —Hyde
- £60,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Sales
- Business development
Quick apply
9d
Installations Coordinator
JLA —Sowerby Bridge
- Up to £29,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Free parking
- Annual leave
Quick apply
11d
Fazila Foods - Quality Assurance Technician
James Hall & Co Ltd —Bolton
- Full-time
- Continuous improvement
- Driving
- Organisational skills
- Employee discount
- Life insurance
Quick apply
11d
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
8d

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head of customer service jobs near ramsbottom, gtm

Helpdesk Manager

Armstrong Building and Maintenance Limited -
Heywood

Quick apply

Job details

Permanent | Full-time
£37,500 - £40,000 a year
11 days ago

Benefits

Company pension
On-site parking

Qualifications

Management
Facilities management
Maintenance
Leadership
Communication skills
Help desk

Full job description

Are you passionate about delivering excellent customer support and leading a high-energy helpdesk team? Joining Armstrong Building and Maintenance Ltd as a Helpdesk Manager, you will champion exceptional service, streamline operations, and drive continuous improvement in a fast-paced environment.

About Us

With over 35 years’ experience we specialise in planned and reactive maintenance activities in the facilities management sector and project management and execution of planning, development and construction activities in the Construction sector.

Role Overview

Based at our Head Office in Heywood, the role of Helpdesk Manager is crucial to our success. Reporting directly to the company management and acting as line manager to our engineers and helpdesk team you will own the first point of contact for all maintenance service requests. You will optimise workflows, and uphold SLAs to ensure every call, email, and ticket is handled with precision and care. Your strategic insights will drive process improvements and elevate our customer experience.

Key Responsibilities

· Oversee daily helpdesk operations including work scheduling and SLA management

· Respond and provide updates on all work in process

· Fleet management

· Establish and maintain positive working relationships and levels of communication to ensure optimum service delivery and maximise work potential with existing clients

· Manage and mentor a team of helpdesk coordinators

· Completion of PCS audits

· KPI reporting

· Improve process efficiency, ensure full notes are made on the work management system for each job, to create full visibility for all Helpdesk team and management

Skills and Experience

· Minimum 3 years’ experience managing a helpdesk or service desk team, ideally within building maintenance or facilities management

· Strong understanding of CAFM software (preferably Job Logic) and ticketing workflows

· Excellent leadership skills with a track record of motivating teams and driving performance improvements

· Exceptional communication skills, both written and verbal, with the ability to liaise effectively across all levels

· Excellent UK geographical knowledge

· Ability to thrive under pressure and adapt quickly to changing priorities

What We Offer

· Competitive salary

· 40 hours per week, permanent contract of employment

· 20 days holiday plus bank holidays, additional holiday entitlement after a qualifying period

· Contributory Pension scheme,

· Professional development budget and access to industry training

· Staff Events

Build the future of building maintenance. Join us as Helpdesk Manager and make every call count!

Pay: £37,500.00-£40,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in ramsbottom, gtm

Helpdesk Manager

Customer Service Administrator

Recruitment & Onboarding Advisor

Customer Support & IT Advisor

Customer Relations Advisor

Scheduling Clerical Assistant - Day work 08.00am - 16.00pm

Sales & Loyalty Team Leader

Operations & Administration Coordinator

Head of Year

Head of Corporate Relationships

SPAR Rawtenstall - Supervisor

Junior Event Manager

Demolition Administration and Compliance Manager

Head of Digital & Ecommerce

Telephony Application Manager

Regional Learning & Development Lead

Head of Sales

Installations Coordinator

Fazila Foods - Quality Assurance Technician

Customer Service Manager X2

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