First line managers Work, Jobs in Ramsey, Cam (with Salaries)

Customer Service Advisor (Bodyshop)
Gemini Accident Repair Centres —Peterborough
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Employee discount
Quick apply
3h
Connect to Work Employer Engagement Officer
Cambridgeshire County Council —Alconbury
- £37,280 - £39,152 a year
- Travel
- Communication skills
- Annual leave
- Employee discount
4d
Barista
Starbucks —Peterborough
- Weekend availability
- Store discount
- Employee assistance programme
Administrator
Cambridgeshire and Peterborough NHS Foundation Trust —Ely
- £25,760 - £27,476 a year
- Full-time
- English
2d
TECS Coordinator P/T
Cambridgeshire County Council —Saint Ives
- £20,939 - £36,363 a year
- Hybrid work
- IT
- Annual leave
- Employee discount
Customer Service Buyer
The Saddle Bank —Peterborough
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Product management
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Brokerage Officer
Cambridgeshire County Council —Huntingdon
- £34,434 - £36,363 a year
- Annual leave
- Employee discount
5d
Category Manager
Ooni —Park
- Presentation skills
- Annual leave
- Employee assistance programme
Assistant Project Manager
Mace —Peterborough
- Full-time
- Hybrid work
- Microsoft Outlook
- Project management
Assistant Project Manager - Peterborough
Princebuild —Peterborough
- Full-time
- Microsoft Office
- Project management
- Bachelor's degree
Production Line Leader - Day Shift
AMFresh —Alconbury
- £13.70 an hour
- Day shift
- English
- Leadership
- Communication skills
- Language training provided
Quick apply
10d
Retail Area Manager
Entain —Peterborough
- Full-time
- Remote
- Hospitality
- Management
3d
Shift Lead - Food - Huntingdon Simply Food
Marks & Spencer —Huntingdon
- £14.47 an hour
- Full-time
- Customer service
- Employee discount
Junior HR Adviser - Huntingdon / Cambridgeshire
Education Personnel Management Ltd —Huntingdon
- Full-time
- Customer service
- Human resources
- School
Quick apply
Facilities Manager
Outcomes First Group —Papworth Everard
- Up to £36,000 a year
- Monday to Friday
- Maintenance
- Organisational skills
- Leadership
- Employee discount
Ecommerce & Marketing Manager
Fitzbillies —Cambridge
- £38,000 - £45,000 a year
- Full-time
- Sales
- Social media management
- Bakery
- Employee discount
Quick apply
HR Adviser - Huntingdon / Cambridgeshire
Education Personnel Management Ltd —Huntingdon
- Full-time
- Customer service
- Human resources
- School
Quick apply
Store Manager
EG On The Move Ltd —Peterborough
- £31,500 a year
- Weekend availability
- Leadership
- Employee discount
Quick apply
7h
Customer Operations Team Leader - Transitional FTC
CITB —Peterborough
- £37,312 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Travel
- Free parking
- Employee assistance programme
4d
Concierge
GLL —Cambridge
- £27,351.61 a year
- Full-time
- Customer service
- Cash handling
- Communication skills
10d

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Customer Service Advisor (Bodyshop)

Gemini Accident Repair Centres -
Peterborough

Quick apply

Job details

Full-time
3 hours ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
Life insurance
Referral programme
On-site parking

Qualifications

Microsoft Word
Automotive repair
Microsoft Outlook
Communication skills

Full job description

We have an exciting new opportunity for someone to join us as a Customer Service Advisor/Receptionist at our Accident Repair Centre in Peterborough.

ROLE TITLE: Customer Service Advisor/ Receptionist

REPORTING TO: Bodyshop Manager

MAIN PURPOSE OF ROLE:

To act as the first point of contact for customers, ensuring a seamless experience from booking to vehicle collection. To manage all administrative aspects of the repair process, including courtesy car coordination, invoicing, and customer updates. To handle customer enquiries professionally, maintaining high service standards while adhering to GDPR and company policies.

MAIN TASKS

Customer Service & Bookings:

Greet customers in person and over the phone, handling all enquiries professionally and efficiently.
Book customer vehicles for repair, providing accurate estimates of repair timelines.
Explain the repair process to customers, ensuring they understand any excess payments, insurance procedures, and estimated completion times.
Update customers on the progress of their vehicle repairs, addressing any concerns promptly.
Manage complaints effectively, escalating issues to the appropriate person if necessary.

Administration & Compliance:

Remove the job card from the job pack upon arrival on site and promptly hand it to the VDA or Bodyshop Manager responsible for notifying the workshop that the vehicle is on-site and ready to begin.
Maintain a well-organised filing system for job cards, invoices, and associated paperwork.
Process payments securely and in line with financial policies, including the collection of excess payments for insurance claims. If the secure payment line appears to be faulty, escalate the issue immediately and do not process the payment over the phone. In such cases, seek support from another site to complete the transaction safely.
Liaise with insurance companies and accident management companies to process claims efficiently.
Following any communication, notes should be made to update the necessary management systems to ensure a clear audit trail.

Courtesy Car Management:

Arrange and manage courtesy car bookings, ensuring vehicles are available and well-maintained.
Ensure that all necessary paperwork is completed before issuing a courtesy car.
Report any damage or issues to management if applicable.
Ensure that external insurance cover is in place for any cases where the customer's own policy does not transfer to the courtesy car (third-party customers/ retail/ warranty, or employees using a courtesy car for college, etc).

General Reception Duties:

Maintain a clean, organised, and professional reception area.
Provide hospitality to customers if they come onto the site.
Receive and distribute incoming mail, emails, and deliveries.
Assist with other administrative tasks as required by the Bodyshop Manager.
Maintain a high standard of written and verbal communication, ensuring all correspondence is professionally presented, grammatically accurate, and aligned with company tone and standards.

GDPR & Data Protection Compliance:

Ensure all customer data is handled securely and in compliance with GDPR and company policies.
Maintain confidentiality when handling personal data, including contact details, insurance information, and payment details.
Follow company protocols for data retention and secure disposal of sensitive documents.

Health & Safety Responsibilities:

Adhere to all Health & Safety regulations and company policies applicable to the role.
Maintain a safe and organised work environment.
Report any health and safety concerns to your Line Manager.

OTHER DUTIES

Due to the size and complexity of the establishments within the Group you will undertake any other reasonable tasks or duties that are deemed to be within your capability, as directed by a senior manager of the Group to whom you have a reporting relationship.

OTHER

Rate of pay is dependable on age, experience and qualifications.

Hours are 8am - 5pm, Monday - Friday

Competitive salary plus team bonus.
30 days holiday including public holidays.
Loyalty days added to annual with service.
Pension contributions.
Recommend a friend technician bonus incentive.
Long Service Awards – colleague recognition scheme.
Health cash plan and Rewards platform – claim back medical costs & high street discounts.

Job Type: Full-time

Benefits:

Cycle to work scheme
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Automotive repair: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

first line managers jobs in ramsey, cam

Customer Service Advisor (Bodyshop)

Connect to Work Employer Engagement Officer

Barista

Administrator

TECS Coordinator P/T

Customer Service Buyer

Brokerage Officer

Category Manager

Assistant Project Manager

Assistant Project Manager - Peterborough

Production Line Leader - Day Shift

Retail Area Manager

Shift Lead - Food - Huntingdon Simply Food

Junior HR Adviser - Huntingdon / Cambridgeshire

Facilities Manager

Ecommerce & Marketing Manager

HR Adviser - Huntingdon / Cambridgeshire

Store Manager

Customer Operations Team Leader - Transitional FTC

Concierge

I want to receive the latest job alerts for first line managers in ramsey, cam

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