Service desk engineer Work, Jobs in Ratho, Edh (with Salaries)

Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- APIs
5d
Service Administrator
FMS Fire & Security Ltd —Loanhead
- Full-time
- Microsoft Office
- Organisational skills
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Manufacturing Engineer
Raytheon —Glenrothes
- Full-time
- Hybrid work
- Presentation skills
- School
- Relocation assistance
- Sick pay
Network Engineer
OpticNet Digital Infrastructure Ltd —Edinburgh
- £61,711 - £78,550 a year
- Full-time
- Azure
- English
- AWS
Quick apply
10d
Senior Manufacturing Process Engineer
Raytheon —Livingston
- Full-time
- Hybrid work
- ERP systems
- Assembly
- Travel
- Sick pay
12d
Graduate Geotechnical Engineer and Engineering Geologist
AECOM —Edinburgh
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Microsoft Office
Hardware Design Authority (Power Electronics)
Raytheon —Glenrothes
- Full-time
- Hybrid work
- Relocation assistance
- Sick pay
Service Manager - Managed Services
Mercury Hampton Ltd —Edinburgh
- £45,000 - £60,000 a year
- Full-time
- Azure
- Customer service
- Mentoring
- Annual leave
Quick apply
Equipment Engineer
Raytheon —Livingston
- Overtime
- Hybrid work
- Engineering
- Maintenance
- Communication skills
- Sick pay
12d
Senior Software Engineer
Opus 2 —Edinburgh
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Java
- AWS
- APIs
- Employee assistance programme
Quick apply
Senior IT Engineer
Texaport —Edinburgh
- £45 - £65 an hour
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Driving
- Annual leave
Quick apply
Engineering Geologist
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Supervising experience
Principal Water Quality Scientist/ Modeller
AECOM —Edinburgh
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting
Senior Aquatic Ecologist
AECOM —Edinburgh
- Full-time
- Hybrid work
Principal Engineering Geologist
Mott MacDonald —Edinburgh
- Part-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Employee discount

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Customer Services Administrator
SOENEC —Edinburgh
Hybrid working (2 days working from home). Excellent communication skills and a professional telephone manner. Producing reports and updating internal systems.
£24,000 - £28,000 a year
Quick apply
3d
Administrator
GXO Logistics —Newbridge
Liaising with other departments and customers. Log and process queries in relation to purchase orders and invoices! High attention to detail and accuracy.
£27,000 a year
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Service Desk Engineer

Trainline -
Edinburgh

Apply Now

Job details

Full-time
£28,000 - £32,000 a year
5 days ago

Benefits

Private dental insurance
Private medical insurance

Qualifications

Microsoft Office
SQL
New Relic
APIs
IT
Communication skills

Full job description

About us

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline

Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

Introducing the Trainline Partner Solutions Support Team

Our TPS Support team is the first point of contact for anyone experiencing an issue with Trainline systems, whether that's an internal colleague or an external customer. We provide a comprehensive enquiry and information service, working through a broad range of technical issues while keeping our Service Level Agreements and customer satisfaction front of mind. This role exists to make sure every query, incident and request gets resolved quickly, clearly and with a genuinely customer-first attitude.

You'll work closely with teams across Trainline to coordinate resolutions, and you'll become a go-to expert on our products so you can support, train and onboard customers with confidence. You'll also have real input into how we improve our processes, helping to shape a support function that keeps getting better.

In this role as the Service Desk Engineer, you will...

Own the resolution of operational support incidents and requests from start to finish, keeping to SLAs and delivering a high standard of customer satisfaction
Coordinate ticket resolution with other teams across Trainline, communicating clearly throughout
Build deep product knowledge so you can answer customer questions confidently and support onboarding and training
Produce bespoke reports for customers, such as invoices and receipts
Take on project work, including ad hoc reporting and coordinating communications with clients and internal teams, for example when system issues need temporary workarounds
Look for ways to improve the customer experience and go beyond the basics of the role
Suggest and help implement new ideas for improving systems and processes
Work with your manager to help define, document and improve the technical support process

We'd love to hear from you if you have...

Strong time and resolution management skills across a broad range of tasks
The ability to coordinate interdepartmental work through to completion
Confidence leading conversations with a diverse range of clients across different channels of communication
Great interpersonal skills and the ability to build relationships with clients of all seniority levels, whether virtually or in person
A proactive approach to managing your own workload, escalating where needed
Composure and professionalism, even when things get busy
Experience with an ITSM or CRM toolset, and confidence using Microsoft Office
It would also be helpful if you have experience in:
- a service environment, within the UK or EU rail industry,
- drafting client facing documentation
- Any exposure to SQL, APIs, Kibana, New Relic, Postman, ITIL4
- AGILE processes is a bonus too

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

Think Big - We're building the future of rail
Own It - We focus on every customer, partner and journey
Travel Together - We're one team
Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

Compensation Range: £28K - £32K

Apply Now

Refine Your Search

service desk engineer jobs in ratho, edh

Service Desk Engineer

Service Administrator

Helpdesk Team Leader

Manufacturing Engineer

Network Engineer

Senior Manufacturing Process Engineer

Graduate Geotechnical Engineer and Engineering Geologist

Hardware Design Authority (Power Electronics)

Service Manager - Managed Services

Equipment Engineer

Senior Software Engineer

Senior IT Engineer

Engineering Geologist

Principal Water Quality Scientist/ Modeller

Senior Aquatic Ecologist

Principal Engineering Geologist

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