Classic Football Shirts is searching for motivated and enthusiastic Customer Service Advisors to join its highly rated Customer Service team for a temporary period, to help us with a very busy summer because of the World Cup. The role is expected to terminate on or around 28th August 2026.
Location: A mixture of CFS HQ, Hyde and remote.
Free Parking is available on site, and location is serviced by two local train stations with 10-12 min access to Manchester city centre.
Hours: Full-time - 39 hours, 5 days per week Monday to Saturday. When working Saturday, you will be off one day during the week. Candidates who cannot work two Saturdays per month should not apply. There will be an opportunity to work 2 days from home per week once training has been completed.
The company: CFS is the destination for fans seeking rare and unique football shirts and is proud to preserve the rich history contained in each piece. At its core is a focus on sustainability, and breathing new life into pre-loved clothing and sportswear. CFS has partnered with nearly every major football brand and team to gather the greatest and largest collection of football shirts in the world. Read more.
CFS is committed to creating an inclusive environment for its employees. A welcoming and diverse team, with a great work ethic, ensure its missions and values are upheld. All suitably qualified applicants are welcome and encouraged to apply.
The role: Customer Service Advisor
A hard working and friendly individual is sought for our highly rated customer support team.
You will communicate with customers, resolve issues, process returns and perform administrative tasks to a high standard.
We take tremendous pride in the level of service we provide to our customers and would expect a similar ethos from the successful applicant.
While knowledge of football’s teams and brands is helpful, it isn’t essential for this position.
Key responsibilities:
- Answering customer queries and resolving issues by email, phone, social media, and live messaging services
- Maintaining Classic Football Shirts’ reputation as a provider of world-class customer service
- Performing administrative tasks
- Processing returns
About you:
- Strong communication skills
- Adept at solving problems calmly and efficiently
- A fast learner, with a passion for accuracy and organisation
- Comfortable working individually and as part of a team
- Punctual, flexible, and reliable
- Willing to go the extra mile
- Someone who isn’t afraid to ask, but is also able to use their initiative when needed
- Able to empathise and advise our customers
- Proficient typing skills
- Strong attention to detail
- A basic knowledge of football’s teams and brands
- Previous Zendesk or other CRM experience is desirable but not essential
- Knowledge of a second language is desirable but not essential
What’s in it for you?
- Opportunity for hybrid working once training is complete
- Full training and ongoing support from line manager
- Opportunity to learn about football shirts
- Well-being: five-a-side football every week, fruit deliveries and more
- 50% staff discount
- Casual dress code
- On-site parking
- Social events
- Small friendly team
- Performance bonuses
Job Type: Full-time
Pay: £26,060.65 per year
Application question(s):
- Do you have knowledge of any languages besides English? If so, please specify your fluency level)
Work Location: In person
