Service desk manager Work, Jobs in Rawtenstall, Lan (with Salaries)

Internal Service Desk Manager
Advania UK —Manchester
- £44,000 - £48,000 a year
- Hybrid work
- Azure
- Maintenance
- Team management
Service Desk Manager
Vix Technology —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
IT Service Desk Manager
Express Solicitors —Manchester
- Up to £45,000 a year
- Windows
- Supervising experience
- Travel
- Employee assistance programme
12d
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £52,022 - £57,187 a year
- Full-time
- IT
- Sick pay
10d
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
Information Security Coordinator
Johnsons Workwear Ltd —Preston
- £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
- Health & wellbeing programme
Quick apply
3d
Service Desk Specialist
wavenet —Stretford
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
11d
IT System & Application Manager
Science in Sport Group —Blackburn
- Up to £65,000 a year
- Monday to Friday
- Microsoft Access
- Doctoral degree
- Contracts
- Employee discount
Product Manager
interactive investor —Manchester
- From £65,000 a year
- Full-time
- Hybrid work
- SQL
- Product management
- Agile
- Annual leave
- Employee discount
Quick apply
6d
Service Support Specialist II
Phillips & Cohen Associates —Salford
- £27,000 - £30,000 a year
- Full-time
- Scripting
- Computer networking
- IT
Quick apply
10d
IT Change & Problem Manager
Freemans PLC —Bradford
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Work from home
- Employee discount
IT Manager
Factory International —Manchester
- £46,000 a year
- Microsoft Access
- Azure
- Computer networking
Service Centre Team Manager
EXL Service —Manchester
- Full-time
- Management
- Customer service
- Supervising experience
- Employee stock purchase plan
System Support Specialist - North America
PHMG Careers —Manchester
- £29,000 a year
- Communication skills
- Gym membership
Quick apply
12d
IT Audit Manager
Menzies LLP —Manchester
- Full-time
- Hybrid work
- IT
Technology Device Management Engineer
JDSPORTS —Bury
- Full-time
- Presentation skills
- IT
- Communication skills
- Employee discount
Quick apply
Technology Infrastructure Engineer
JDSPORTS —Bury
- Full-time
- Microsoft Access
- Azure
- AWS
- Employee discount
Quick apply
IT Infrastructure Engineer
EG Group —Horwich
- Full-time
- Hybrid work
- Windows
- Scripting
- IT
- Free parking
- Annual leave
3d

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Internal Service Desk Manager

Advania UK -
Manchester

Apply Now

Job details

£44,000 - £48,000 a year

Qualifications

Azure
Maintenance
Technical support
Team management
IT support
ServiceNow

Full job description

Internal Service Desk Manager

Position Overview

As an Advania Internal Service Desk Manager, you will oversee the day-to-day performance of the internal service desk, ensuring incidents and requests are managed efficiently in line with SLAs and KPIs.

You will lead and develop engineering teams across the UK and South Africa, drive the service desk improvement programme within the wider continuous improvement framework, and own the delivery of support processes in collaboration with department leaders.

The role is primarily office-based in Manchester (three days per week), with monthly travel to London and annual visits to other UK offices.

Salary & Benefits

The budgeted salary for this role is between £44,000 to £48,000 depending on experience.

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities

One to one sessions on a regular basis
Setting and tracking goals and targets aligned to the business plan
Annual performance reviews
Maintain a skills matrix and work with engineers to ensure they are gaining experience in the technology deployed within Advania UK
Managing the apprentices and the related training activities
Run regular team meetings to ensure alignment and communication and daily stand ups
Mentor the team and support their learning and development
Challenge the engineers to develop new skills both technical and non-technical
Support Service Management which includes both remote support, onsite support and end user device management
Manage service desk operations across UK and South Africa
Act as escalation point for major issues
Monitoring ticket queues and KPI thresholds (ServiceNow)
Monthly reporting to Director of Enterprise Business Systems on KPI's and team health
Deliver and report on the improvement programme for the team and processes
Deliver business unit level service report to the Managing Directors of the business unit
Monitoring the equipment warehousing and hardware service in UK and SA
Capacity management to support the growth of the business against our Service Level Objectives
Own and manage customer feedback and CSAT scores
Business and ITSM Process management
Manage the execution of the service desk processes surrounding the team such as Joiners, Movers and Leavers ticket management (JML)
Regular review of the effectiveness of processes and agree improvements where needed
Work with other business units where processes are shared to ensure process execution is efficient, example is JML with P&T
Deliver the strategic plan for Enterprise Business Systems as provided by the Director of Enterprise Business Systems
Develop a security-first mindset in the engineers approach to BAU and Projects
Be available in person as much as possible for UK resources for meetings and general management building a culture of being in the office.
Leadership through managing a team manager in South Africa and a team leader in the UK
Embed a customer-centric culture across the engineers embedding the company culture and ethos known as The Advania Way
Optimise our costs for service delivery, seek automation and efficiency opportunities
Lead from the front to demonstrate professionalism in our communication and engagement
Occasionally be available throughout agreed weekends or evenings to oversee system maintenance or upgrade

Qualifications & Experience

5+ years IT support experience.
3+ years managing service desk teams.
Experience managing a team of at least 6 people for a minimum of 3 years.
Experience in managing and implementing service improvements for a service desk
Experience managing a service desk in a technology company
ITLv4 foundation certification

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

#LI-Hybrid

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Refine Your Search

service desk manager jobs in rawtenstall, lan

Internal Service Desk Manager

Service Desk Manager

Service Desk Manager

IT Service Desk Manager

Service Delivery Manager

Jigsaw Homes Group Limited

1st line Service Desk Analyst

Information Security Coordinator

Service Desk Specialist

IT System & Application Manager

Product Manager

Service Support Specialist II

IT Change & Problem Manager

IT Manager

Service Centre Team Manager

System Support Specialist - North America

IT Audit Manager

Technology Device Management Engineer

Technology Infrastructure Engineer

IT Infrastructure Engineer

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