Service desk coordinator Work, Jobs in Rayleigh, Ess (with Salaries)

Service Desk Team Leader
Its Lolly —Braintree
- £30,000 - £35,000 a year
- Full-time
- Management
- Computer networking
- Data entry
- Free parking
- Sick pay
Quick apply
Enhance DBS NEEDED Python Tutor — Temporary over Essex — immediate Start
BRIGHT VISION HUB LIMITED —Colchester
- £18 an hour
- 12 hour shift
- Hybrid work
- Customer service
- English
- Administrative experience
- Referral programme
Quick apply
3d
Hire Desk Coordinator
Gravity Media —London
- £26,500 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
Service Desk Administrator
Advantos Services —Crayford
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Dental Receptionist/ Patient Coordinator
Heronsgate Dental Group —London
- Up to £30,000 a year
- Full-time
- Hotel
- In-person
- Restaurant experience
- Employee discount
Quick apply
Smart Meter Coordinator
South East Water —Snodland
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Annual leave
Apprentice Hire & Sales Coordinator
GAP Group —Colchester
- £16,224 - £17,860 a year
- Full-time
- Sales
- IT
- Communication skills
- Annual leave

More jobs to discover

Find similar jobs that you might be interested in.

Enhance DBS NEEDED Python Tutor — Temporary over Essex — immediate Start
BRIGHT VISION HUB LIMITED —Colchester
Supporting children and young people in educational settings, including SEN schools and mainstream environments. Care Assistants / Healthcare Assistants (HCAs).
£18 an hour
Quick apply
3d

I want to receive the latest job alerts for service desk coordinator in rayleigh, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Team Leader

Its Lolly
Braintree

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Casual dress
Private dental insurance
Cycle to work scheme
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

System administration
Management
Technical support
Computer networking
Data entry

Full job description

Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions.

Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow this with first class after-sales customer care. We exist to create a technology hub for now and in the future.

About the Role

We are seeking a highly organised and detail-oriented Service Desk Team Leader will oversee the day-to-day operations of the managed service desk, acting as the primary liaison between our client and Lolly. Additionally, the Team Leader will serve as the internal coordinator across Lolly’s Provisioning, Admin, and Helpdesk teams to ensure smooth workflows, efficient ticket resolution, and consistent service delivery.

Responsibilities

Oversee ticket assignments, ensuring they are directed to the correct team and resolved within agreed SLAs.
Track tickets across their lifecycle, proactively following up with internal teams to avoid bottlenecks and delays.
Review and manage escalated issues, ensuring timely interventions and updates.
Serve as the central communication point between the service desk and Lolly’s internal teams
Build and maintain strong working relationships with internal teams to facilitate efficient problem-solving.
Act as the single voice of the managed service desk for our client, maintaining regular communication on progress, issues, and updates.
Identify recurring challenges within internal workflows and recommend optimizations.
Lead the service desk team to ensure tickets are resolved efficiently and professionally.
Provide training and support to service desk staff, ensuring they understand internal processes, tools, and escalation protocols.
Collaborate with our client to anticipate changing needs and adapt workflows accordingly.
Drive initiatives to streamline communication between our client and Lolly’s internal teams.

Key Skills & Requirements

Ability to collaborate effectively with our clients’ stakeholders and internal Lolly teams.
Proven experience in managing workflows across multiple internal departments.
Focus on delivering a seamless and positive experience for our client and internal teams.
Proactive approach to identifying and resolving cross-departmental issues.
Strong skills in tracking performance metrics and deriving actionable insights.

Preferred Qualifications

3+ years of experience in data entry, systems administration, and team leader management.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
On-site parking
Private dental insurance
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

service desk coordinator jobs in rayleigh, ess

Service Desk Team Leader

Enhance DBS NEEDED Python Tutor — Temporary over Essex — immediate Start

Hire Desk Coordinator

Service Desk Administrator

Dental Receptionist/ Patient Coordinator

Smart Meter Coordinator

Apprentice Hire & Sales Coordinator

More jobs to discover

I want to receive the latest job alerts for service desk coordinator in rayleigh, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected