Job Purpose:
RWS is transforming from a services-led translation company into a technology-first, AI-powered language intelligence platform. The Chief of Staff is the CEO’s force multiplier: the person who turns strategic intent into cross-functional execution, ensures decisions are followed through, and keeps the organisation’s tempo aligned with the pace of change.
This is not a traditional administrative or project-management role. It suits someone who has excelled in a top-tier strategy consultancy, who wants to move closer to the operational engine of a business.
We are seeking an AI Native who embraces an AI-enabled way of working, using AI enabled solutions to enhance productivity, solve business problems and improve outcomes. You will be comfortable integrating AI into your day-to-day activities, applying critical judgement to outputs and continuously identifying opportunities to drive efficiency and innovation
About RWS
RWS is a global AI solutions company empowering the world’s most trusted enterprise AI.
Our proprietary Cultural Intelligence Layer, powered by 250,000 data specialists, cultural and language experts and deep domain professionals, backed by 45+ patents, makes enterprise AI culturally fluent, contextually accurate and secure, ensuring every interaction reflects a brand’s tone, context and customer values.
Through our Generate, Transform and Protect segments, we deliver intelligent content, enterprise knowledge, large-scale localization and IP protection for global growth. Trusted by 80+ of the world’s top 100 brands, RWS provides the confidence, governance and expertise organizations need to deploy AI safely, responsibly and at scale.
Headquartered in the UK, RWS is listed on AIM (RWS.L).
For further information, please visit: RWS
Job Overview:
Key Responsibilities
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Own the CEO’s highest-priority, cross-functional projects — particularly those at the intersection of product, technology, and go-to-market — from problem definition through to delivered results.
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Translate strategic vision into actionable plans with clear owners, milestones, and KPIs. Track progress relentlessly and flag blockers early.
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Conduct rapid, data-driven analyses and prepare crisp briefing materials that accelerate executive decision-making.
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Manage the executive leadership cadence — agendas, pre-reads, decisions, follow-ups — so that leadership time is spent on what matters most.
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Identify operational bottlenecks and process gaps; fix them or commission the right team to fix them.
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Build a lightweight but rigorous system for tracking transformation KPIs and surfacing performance insights to the executive team.
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Act as a trusted proxy for the CEO: build strong alliances across Product, Engineering, Sales, Marketing, and Group Functions to ensure unified execution.
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Draft and manage key CEO communications — internal and external — that reinforce our “Tech First” and “Cultural Intelligence” identity.
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Serve as a sounding board to the CEO and leadership team, bringing structured thinking and honest challenge to strategic debates.
Skills & Experience
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3–5 years at a top-tier strategy consultancy (McKinsey, BCG, Bain, or Alvarez & Marsal) with a strong performance record. We value this as a filter for analytical rigour, structured problem-solving, and the ability to operate at pace under ambiguity.
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Demonstrated track record as a hard worker with high personal standards — someone known for getting things done, not just analysing them.
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AI Native, genuine, hands-on fluency with modern AI tools (LLMs, automation platforms, no-code/low-code builders). You should already be using these daily and thinking about how they can transform workflows at scale. Influencin
influencing adoption of AI-enabled tools within a team or function
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Exceptional communication skills: the ability to distil complex strategic and technical ideas into clear narratives for audiences ranging from engineers to the Board.
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Unquestionable integrity and discretion in handling highly sensitive strategic and commercial information
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Experience working in or with complex, global, operationally intensive businesses (BPO, outsourcing, technology services, or similar multi-geography environments).
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Exposure to business-model transformations — ideally a shift from services-led to product-led or technology-first.
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Familiarity with the enterprise AI landscape, data strategy, and modern product-development lifecycles.
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A “systems thinker” who naturally connects disparate ideas to the bigger picture and spots where technology can create new value propositions.
Life at RWS:
Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS Values
Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
