Claims lead Work, Jobs in Reading, Brk (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Claims Management Executive - Commercial Claims, Chelmsford, Redhill or Reading
Aon Corporation —Reading
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Claims Data Culture Lead
Allianz —Guildford
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Communication skills
- Employee discount
7d
Unit Business Risk & Compliance Leader (Loss Prevention)
IKEA —Reading
- From £32,000 a year
- Weekend availability
- Analysis skills
- Retail management
- Leadership
6d
Sustainability & Compliance Manager
Bunzl UK & Ireland Portfolio Brands —Slough
- £40,000 - £60,000 a year
- Full-time
- Quality control
- In-person
Quick apply
14d
Operations Manager
Veterinary Medicines Directorate —New Haw
- £38,795 a year
- Part-time
- Microsoft Outlook
- Databases
- Analysis skills
- Free parking
- Annual leave
Client Service Delivery specialist - Group Risk & Healthcare
Aon Corporation —Farnborough
- Full-time
- Hybrid work
- Presentation skills
- Work from home
Commercial Manager
Sapphire Balconies LTD —Reading
- From £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Conflict management
- Free parking
- Work from home
Quick apply
Brand Manager
Bunzl UK & Ireland Portfolio Brands —Slough
- £40,000 - £60,000 a year
- Full-time
- Quality control
- SharePoint
- In-person
Quick apply
14d
Procurement & Commercial Manager
SSE —Reading
- £68,100 - £102,100 a year
- Full-time
- Analysis skills
- Continuous improvement
- No degree
- Employee discount
- Gym membership
9d
Senior Customer Support Manager
IAG Cargo —Hounslow
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Free parking
- Employee discount
1d
Standards and Excellence Coordinator
M Group —West Byfleet
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
Contracts Manager
SSE —Reading
- £51,600 - £77,400 a year
- Continuous improvement
- Contracts
- Communication skills
- Employee discount
Property & Development Lead
Yum! Brands —Woking
- Hospitality
- Management
- Quick service & fast food restaurant
- Employee discount
- Gym membership
Northern Europe Regulatory Affairs Director
Kenvue —Reading
- Hybrid work
- Management
- English
- Analysis skills
Administrator
The Berin Centre —Wallingford
- £28,598 - £30,024 a year
- Part-time
- Hybrid work
- Google Suite
- Writing skills
- English
- Free parking
- Employee discount
Quick apply
7d
Junior Brand Innovation Manager
SC Johnson Lifestyle Brands —Frimley
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
Procurement Manager
Saputo Inc. —Weybridge
- Full-time
- In-person
- Free parking
- Work from home
M&E Manager
SettleParadigm —High Wycombe
- £64,790 a year
- Full-time
- Hybrid work
- Team management
- Mentoring
- Leadership
- Free parking
Quick apply
Rehoming & Welfare Co-ordinator (Dog Rehoming)
Battersea Dogs & Cats Home —Old Windsor
- £28,290 a year
- Full-time
- Annual leave
- Employee assistance programme
8d

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Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Succession planning
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Team management
Operational strategy development
Change leadership
Leadership
Operations leadership experience
Analytics

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

claims lead jobs in reading, brk

Service Business Operations Manager

Claims Management Executive - Commercial Claims, Chelmsford, Redhill or Reading

Claims Data Culture Lead

Unit Business Risk & Compliance Leader (Loss Prevention)

Sustainability & Compliance Manager

Operations Manager

Client Service Delivery specialist - Group Risk & Healthcare

Commercial Manager

Brand Manager

Procurement & Commercial Manager

Senior Customer Support Manager

Standards and Excellence Coordinator

Contracts Manager

Property & Development Lead

Northern Europe Regulatory Affairs Director

Administrator

Junior Brand Innovation Manager

Procurement Manager

M&E Manager

Rehoming & Welfare Co-ordinator (Dog Rehoming)

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