Customer advocate Work, Jobs in Reading, Brk (with Salaries)

Family Worker - Family Help - Fixed Term
Reading Borough Council —Reading
- £33,699 - £39,152 a year
- Full-time
- Childcare
- Working with children
- Organisational skills
6d
Family Worker - Family Help - Permanent
Reading Borough Council —Reading
- £33,699 - £39,152 a year
- Full-time
- Childcare
- Working with children
- Organisational skills
6d
Lifeguard
Places for People —Reading
- £13.45 an hour
- Part-time
- Employee discount
10d
Membership Sales Advisor Reception and Customer Service (Placemaker)
Places for People —Wokingham
- £28,072.84 a year
- Sales
- Customer service
- Teaching
- Employee discount
10d
Employment Specialist – Connect to Work , Berkshire
Palladium Group, Inc. —Bracknell
- £27,976 - £29,000 a year
- Weekend availability
- Customer service
- Bachelor's degree
- Organisational skills
5d
Weekend Work - Reception and Customer Service (Placemaker)
Places for People —Wokingham
- £13.45 an hour
- Weekend availability
- Sales
- Customer service
- Teaching
- Employee discount
10d
Sales - Holding Supervisor
New Look —Reading
- Part-time
- Microsoft Word
- Communication skills
12h
Customer Success Manager (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Marketing
- Salesforce
- Bachelor's degree
Customer Representative - Guildford
Nationwide Building Society —Guildford
- From £25,250 a year
- Full-time
- Customer service
- Banking
3d
Marketing Executive
The Living Rainforest —Hermitage
- Part-time
- Marketing
- Social media management
- Organisational skills
- Free parking
- Employee discount
Quick apply
4d
Reviews and Social Community Assistant
The Royal Horticultural Society —Wisley
- £16,800 a year
- Part-time
11d
Owner Experience Representative
Flexjet —Farnborough
- Overtime
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Adult Learning and Skills Manager and Principal - New Directions College
Reading Borough Council —Reading
- £56,730 - £63,472 a year
- Full-time
- Leadership
4d
Professional Services Consultant - 12 Month FTC
Clinisys —Woking
- Remote
- Customer service
- Java
- Project management
Retention Team Leader
LetsGoCover —Farnborough
- £30,000 - £35,000 a year
- Full-time
- Management
- Sales
- English
- Health & wellbeing programme
- Gym membership
Quick apply
6d
Client Services Executive
FXAir Europe —Farnborough
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Flexible schedule
Quick apply
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Customer Success Executive - Public Sector
ServiceNow —Staines-upon-Thames
- Full-time
- Hybrid work
- Management
- AI
- Leadership
Quick apply
Practice Area Lead: Medical Affairs Communications
IQVIA —Reading
- Full-time
- Leadership
Protection Consultant / Non-Advised / New Business
LetsGoCover —Farnborough
- £26,000 - £30,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Health & wellbeing programme
- Gym membership
Quick apply
6d

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Family Worker - Family Help - Fixed Term

Reading Borough Council -
Reading

Apply Now

Job details

Full-time
£33,699 - £39,152 a year
6 days ago

Benefits

Season ticket loan
Company pension
Car scheme

Qualifications

Childcare
Working with children
Organisational skills
Communication skills

Full job description

location_on

Reading

18/06/2026

Family Worker - Family Help - Fixed Term

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary

£33,699 - £39,152 per year

Contractual hours

Basis

Full time

Region

Fixed-Term / Full-Time

Job category/type

Children's Services

Date posted

02/06/2026

Job reference

DOC0090

Job description

x2 - 12 months fixed term contract

We’re looking for a dedicated and compassionate Family Worker to join our Family Help Service, supporting children, young people and families to achieve positive and lasting outcomes.

To work as part of a Family Help team providing effective family support interventions.

To work with and support a caseload of families to achieve positive outcomes, undertaking whole family assessments, enabling Family Led Decision Making and team around the family meetings, co-producing outcomes-focused plans with the young person/family to conduct reviews to ensure positive and sustained progress is being made.

Act as the main point of contact and advocate for families needing support, coordinating services to address needs early and prevent escalation. Build trusting, culturally humble relationships, working closely with young people and families, in partnership, to ensure all family members’ needs are met in the context of Reading’s Practice Framework.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

About the role

You’ll play a hands-on role supporting families with a range of needs, working collaboratively to improve outcomes and prevent issues from escalating.

Your day-to-day responsibilities will include:

Holding a caseload and acting as the Lead Practitioner for families

Undertaking whole family assessments and developing outcome focused plans

Delivering direct work and evidence-based interventions with children, young people and parents

Facilitating Team Around the Family (TAF) meetings and supporting family led decision making

Building strong, trusting relationships with families, including those who may be reluctant to engage

Work closely with multi agency partners including schools, health services and social care

Deliver parenting programmes within the Family Hub

Ensure the voice of the child is central to all plans and interventions

Monitor and review progress to ensure positive, sustained outcomes

Maintain accurate records and contribute to service performance and quality

About you

You’ll be passionate about supporting families and confident working in a fast-paced environment with children, young people and parents facing a range of challenges. You’ll be someone who builds trust easily, stays calm under pressure and is motivated to make a real difference.

You’ll bring:

A Level 3 qualification (or equivalent) and relevant parenting programme training

Experience working with children, young people and families in a support setting

Experience within a safeguarding and multi-agency environment

Strong assessment, planning and organisational skills

The ability to manage a caseload and prioritise effectively

Excellent communication and relationship-building skills

Confidence delivering group work and structured interventions

A resilient, solution-focused approach, particularly in challenging situations

The ability to work collaboratively with partners and colleagues

A strong commitment to inclusion, equality and continuous professional development

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.

Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:

Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way

Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave

A wide range of flexible working opportunities

Local Government Pension Scheme (LGPS)

Life Assurance - three times your annual salary (for members of the LGPS)

On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted

Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work

Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

To arrange a confidential discussion on this position please contact [email protected], [email protected]

Closing Date: Thursday 18th June 2026
Interview Date: Thursday 25th June 2026
Interview Process: To be Confirmed

Family Worker - Family Help - Fixed Term

Apply Now

Refine Your Search

customer advocate jobs in reading, brk

Family Worker - Family Help - Fixed Term

Family Worker - Family Help - Permanent

Lifeguard

Membership Sales Advisor Reception and Customer Service (Placemaker)

Employment Specialist – Connect to Work , Berkshire

Weekend Work - Reception and Customer Service (Placemaker)

Sales - Holding Supervisor

Customer Success Manager (Life Sciences)

Customer Representative - Guildford

Marketing Executive

Reviews and Social Community Assistant

Owner Experience Representative

Adult Learning and Skills Manager and Principal - New Directions College

Professional Services Consultant - 12 Month FTC

Retention Team Leader

Client Services Executive

Regional Operations Director - Places Leisure

Customer Success Executive - Public Sector

Practice Area Lead: Medical Affairs Communications

Protection Consultant / Non-Advised / New Business

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