Customer support & client services managers Work, Jobs in Reading, Brk (with Salaries)

Customer Care Supervisor
John George —Reading
- Full-time
- Management
- Supervising experience
- Travel
- Free parking
- Employee discount
Quick apply
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
Customer Success Team Lead
Carwow —Winnersh
- Full-time
- Hybrid work
- CRM software
- Customer service
- Analysis skills
Customer Service Team Lead
Motohaus Powersports Limited —Hook
- £34,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Supervising experience
- Free parking
- Annual leave
Quick apply
11d
Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
14d
Sales Manager
MotorEasy —Reading
- From £40,000 a year
- Full-time
- Management
- Sales
- English
Quick apply
4d
Customer Relations Manager - Reading School
Reading Borough Council —Reading
- £33,143 - £44,075 a year
- Full-time
- Communication skills
- School
6d
Customer Service / Project Manager
GK Signs & Screenprint Ltd —Alton
- £35,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Free parking
Quick apply
6d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Regional Customer Support Manager
Greenshields JCB —Farnham
- Driving
- Construction experience
- Communication skills
Manager, Support Operations
Infor —Farnborough
- Management
- ERP systems
- Data analysis skills
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Client Services Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
Customer Service Manager
Chambers Waste Management PLC —Guildford
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
Complaints Team Manager
Abri —Bracknell
- Up to £38,353.53 a year
- Full-time
- Hybrid work
- Café
7d
Call Centre Manager
Alexander Dennis —Farnborough
- Full-time
- Hybrid work
- Customer service
- Leadership
Quick apply
Senior Client Relations Manager
Ascot Racecourse Ltd —Ascot
- CRM software
- Hospitality
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d

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Customer Care Supervisor

John George -
Reading

Quick apply

Job details

Full-time

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Management
Supervising experience
Leadership
Communication skills
Office experience

Full job description

About Us

John George is a family run business that has been trading since 1725. The company provides nails, woodscrews, bolts & nuts, fixings & fastenings, fencing, sealants, ironmongery and building products to trade customers such as builders merchants, fencing suppliers, roofing merchants and DIY outlets.

Over the years John George has developed a number of brands to meet the needs of a technologically advancing building and DIY trade. These include Super Drive, Exocet, Fence-Pro, Gate-Pro, Timberfast and Impact.

Our customers benefit from a fast, efficient nationwide service delivered from our own depots, on our own vehicles. This gives us the flexibility to meet the requirements of our customers, large and small.

Our vision to be the most consistently dependable and trustworthy supplier to our customers is supported by our core company values:

- Customer first

- Being one team

- Owning it & getting it done

- Creating a positive, inclusive environment

- Seeing beyond your goals

We are seeking an Customer Care Supervisor to oversee the Customer Care Team ensuring the best level of service is provided to our customers in the Internal Sales Team.

Our Team

We are a close knit team, who are all passionate about John George, our products and the value we bring to our customers. You would be overseeing the Customer Care team to support the Internal Sales Manager.

We may not be about the corporate life here, but we are all about the delivering exceptional expertise and making a change to our customers.

John George and You

We can talk all day long about our expectations, and what we want from a generic shopping list of candidate qualities, but what we really want is someone who:

· Has a genuine sense of team spirit

· Works hard, is highly motivated, proactive, team-orientated, a big picture thinker and outcomes driven

· Wants to live and breathe the success of the team and the company

· Can support our team by making ongoing suggestions which will impact on the success of the company overall

Core elements of the role

Support the Internal Sales Manager to oversee the Customer Care team, this department is reactive to any customer interactions.

The elements of this role include:

Be responsible for the managing of the Customer Care Team
Organise and manage workflows to ensure they are completed on time and the standard of work is high
Train and onboard new staff
Critically analyse sales processes and suggest improvements to the Internal Sales Manager
Produce and Monitor KPI’s
To be able to act decisively with justification on behalf of the company
Maintain and implement processes to ensure the department is working to it’s highest potential

Core Competencies

To be customer focused
Self-motivated with the ability to motivate others
Able to lead a small team
Able to prioritise
Able to make decisions and take accountability for those decisions
Willingness to learn (all training will be provided)
Good communication skills both verbally and in writing
Knowing when to delegate

Previous experience in an office based Supervisor or Team Leader role is welcomed but is not a requirement.

Please note this role will be based in our Reading Sales office Monday to Friday, travel will be required to our Bristol sales office at least once per month.

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in reading, brk

Customer Care Supervisor

Complaints Team Leader

Assistant Customer Service Manager

Senior Customer Experience Manager

Customer Success Team Lead

Customer Service Team Lead

Service Business Operations Manager

Sales Manager

Customer Relations Manager - Reading School

Customer Service / Project Manager

Customer Operational Delivery Manager

Senior Customer Relationship Administrator

Regional Customer Support Manager

Manager, Support Operations

Customer Success Lead (Life Sciences)

Client Services Manager

Customer Service Manager

Complaints Team Manager

Call Centre Manager

Senior Client Relations Manager

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