Director of business analysis Work, Jobs in Reading, Brk (with Salaries)

Director of Global Customer & Shared Services Operations
PerkinElmer —High Wycombe
- Remote
- Bachelor's degree
- Travel
- Contracts
- Annual leave
- Referral programme
5d
Marketing Assistant
LGFL Ltd —Reading
- £26,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
10d
Director, Marketing
Crane Authentication —Basingstoke
- Hybrid work
Quick apply
2d
Manager, Marketing Analytics
Invesco —Henley on Thames
- Full-time
- Hybrid work
- SQL
- AWS
- Python
- Annual leave
- Life insurance
Economic Development Officer
Reading Borough Council —Reading
- £44,075 - £50,269 a year
- Full-time
- Hybrid work
- Communication skills
5d
Associate Director, AI & Advanced Analytics
CSL Behring —Maidenhead
- £181,000 - £214,000 a year
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Commercial Strategy Manager
PepsiCo —Reading
- Analysis skills
- Communication skills
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Director, Insights & Intelligence
Oxford Nanopore Technologies —Oxford
- Full-time
- AI
- Communication skills
3d
Head of Transformation
Phyllis Tuckwell Hospice —Farnham
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Hospice
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Finance Business Controller
Miele —Abingdon
- Up to £70,000 a year
- Full-time
- Hybrid work
- Business
- Employee discount
11d
Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Reading
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Systems Administrator - Platform Migration & Merge Specialist
Hawk-Eye Innovations (HEI) —Basingstoke
- £50,000 - £80,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
Investment Associate
Maven Capital Partners UK —Reading
- Full-time
- Business development
- Analysis skills
- Organisational skills
- Paid training
- Annual leave
Head of Programme & Systems (Development)
SettleParadigm —High Wycombe
- £94,385 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Free parking
Quick apply
9d
Interim Senior FP&A Manager
Affinity Trust —Thame
- £60,000 a year
- Hybrid work
- Microsoft Excel
- Travel
- IT
Senior Brand Manager, Energy UK
PepsiCo —Reading
- Analysis skills
- Communication skills
- Time management
Revenue Management Manager - Impulse
PepsiCo —Reading
- Microsoft Powerpoint
- Analysis skills
- No degree
12d
Senior Communications Manager
Beckman Coulter Diagnostics —Amersham
- Full-time
- Remote
- Up to 50% travel
- English
- Master's degree
- Annual leave
Part-time HR Manager (Organisational Development)
Reading Students' Union —Reading
- £26,139.74 a year
- Part-time
- Project management
- University
- Human resources
- Annual leave
Quick apply
10d

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director of business analysis jobs near reading, brk

Director of Global Customer & Shared Services Operations

PerkinElmer -
High Wycombe

Apply Now

Job details

5 days ago

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Private medical insurance
Referral programme

Qualifications

Business processes
Six Sigma
Bachelor's degree
Contracts
Root cause analysis
Business
Leadership

Full job description

Purpose

The Director of Global Customer & Shared Services Operations, based in UK, oversees the centralized functions that support how the Laboratory Service business manages contracts, invoicing, shared workflows, and cross-account operational capabilities. The leader is essential to ensure that customer agreements are executed accurately, shared processes are standardized, scalable, and digitally enabled, and that the organization maintains Lean, continuous improvement operations. The role is critical in driving operational consistency, reducing friction between commercial and operational teams, and improving the customer experience across the entire contract-to-cash lifecycle. The Director will be a driver behind building, maintaining, and tracking cross-functional dependencies, achieving requirement alignment, and resolving program roadblocks.

More information about PerkinElmer and our business : PerkinElmer | Science with Purpose

More information about our OneSource services: OneSource Laboratory Solutions | PerkinElmer

Role responsibilities:

Process Optimization, Standardization & Shared Services (Core Focus)

Identify and execute opportunities to improve, automate, and standardize business transactional processes globally.
Design and manage shared operational workflows that support multiple accounts, including onboarding, account maintenance, reporting, service configuration and renewal.
Drive standardization across teams to reduce variability, improve service delivery consistency and scalability.
Establish SLAs, KPIs, and communication frameworks to ensure transparency and accountability, and use these operating metrics to identify challenges and opportunities within the team.
Embed a Lean culture and continuous process improvement across the Operations organization.
Lead root cause analysis into non-consistent outcomes and implement targeted results.

Contract & Customer Operations

Oversee end-to-end contract administration, including intake, review workflows, approvals, amendments, renewals, and repository management.
Partner with Legal, Sales, Finance, and Operations to ensure contract terms are operationally executable and aligned with business policies.
Maintain contract governance frameworks, audit readiness, data controls, and compliance with regulatory and internal requirements.
Drive customer satisfaction by controlling and improving the services delivered to customers.

Invoicing, Vendor Management & Cost Effectiveness

Lead centralized invoicing processes, ensuring accuracy, timeliness, and alignment with contract terms.
Support the Procure-to-Pay (PtP) team in invoice review, open payments, and proposals, while providing guidance in the debit memo and chargeback creation process.
Drive focus on open purchase order items and enforce accountability to vendors.
Document and challenge cost avoidance initiatives and tracking, identifying opportunities to increase the value proposition of the Global Shared Service through restructuring and centralization.
Partner with Finance and Revenue Cycle teams to resolve discrepancies, improve cash flow, and reduce billing related customer escalations.

Technology, Tools & Change Management

Collaborate with technology teams to deploy workflow automation, contract lifecycle management tools, billing platforms, and shared service dashboards.
Serve as a key knowledge driver for workflow tools including SFDC, ServiceMax & SAP.
Ensure data accuracy, system alignment, and visibility across the contract-to-cash ecosystem.
Lead teams comfortably through process and system transformations as a champion of Change Leadership.

Qualifications:

Experience & Education

8+ years of experience in contract operations, revenue operations, shared services, or commercial operations.
Bachelor’s degree in Business, Operations, Finance, or a related field.
Strong understanding of contract lifecycle management, billing processes, and cross functional workflow design.
Proven ability to lead teams and manage complex, multi stakeholder processes.
Experience leading global departments and developing team members.
Experience supporting enterprise or multi-site customer accounts.
Background in process improvement (Lean, Six Sigma).
Ability to travel in EU

Key Competencies

Operational Rigor: Skilled at building repeatable, scalable processes and creating strategy and input for standard process design.
Cross-Functional Influence: Able to align Sales, Finance, Legal, and Operations around shared goals and build relationships across organizational levels.
Customer-Centric Mindset: Focused on reducing friction and improving the customer experience.
Analytical Thinking: Uses data to diagnose issues, drive improvements, and challenge the status quo.
Talent Development: Acts as a mentor to foster employee growth, developing stretch assignments in line with employee goals and career development.

What we offer

25 days of annual leave plus all Bank Holidays
Income Protection Insurance that ensures your income is protected when life takes the unexpected turn
Life Assurance for added peace of mind
Access to our WeCare Programme, offering medical, mental health, legal, and financial support
MyStrength – a personalised wellbeing app
AXA Health & Wellbeing App to help you stay on top of your health
Private Medical Insurance, including Doctor at Hand for 24/7, 365 access to a GP
Enhanced company pension contributions (subject to increased employee contribution) to help you plan for the future
Exclusive discounts via Benefit Hub and BHN Extras
Generous employee referral rewards
Season Ticket Loan Scheme to make commuting easier
Cycle to Work Scheme promoting a healthier, greener commute

Apply Now

Refine Your Search

director of business analysis jobs in reading, brk

Director of Global Customer & Shared Services Operations

Marketing Assistant

Director, Marketing

Manager, Marketing Analytics

Economic Development Officer

Associate Director, AI & Advanced Analytics

Commercial Strategy Manager

ZARA READING VISUAL/COMMERCIAL MANAGER

Director, Insights & Intelligence

Head of Transformation

Finance Business Controller

Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped

Systems Administrator - Platform Migration & Merge Specialist

Investment Associate

Head of Programme & Systems (Development)

Interim Senior FP&A Manager

Senior Brand Manager, Energy UK

Revenue Management Manager - Impulse

Senior Communications Manager

Part-time HR Manager (Organisational Development)

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